Summary and extract of property maintenance work

I. Completion of work management objectives:

1. Housing management: Housing management is one of the important contents of property management. In order to do this work well, we have established a sound housing management file, formulated a housing management system, formulated a detailed management plan, and sent people to check it regularly. There is no damage to the decoration of the household house, the appearance is unified, and there is no behavior that damages the structure of the house. Vacancy rate 100%.

2. Management of public facilities and equipment: In order to ensure the normal life of residents in the residential area, we have formulated a perfect management and maintenance plan and emergency plan for public facilities and equipment, so as to register daily inspections, record minor repairs and open a maintenance hotline, basically meeting the management requirements of maintaining facilities and equipment in place, maintaining them in time and operating normally. The integrity rate of public facilities and equipment is over 98%.

3. Greening management: In order to create a beautiful living environment for the owners, we strictly implement greening management measures, assign responsibilities to people, check in place, and enhance the sense of responsibility of greening managers. When the green warning signs are not in place, simple warning signs and fences should be made in time to strengthen the management of green protection, so that the green space is basically free from damage, trampling and public use, and the green intact rate reaches over 98%.

4. Environmental sanitation management: In terms of environmental sanitation, in view of the gradual improvement of the residential environment, we organized regular and irregular cleaning, formulated strict cleaning procedures and assessment methods, and realized the fixed-point stacking and centralized transportation management of garbage bags.

5. Safety work in residential quarters: Public security and fire fighting work in residential quarters are the top priority of property management. In order to provide a safe and comfortable living environment for the owners, we pay close attention to the public security and fire control work in the community, formulate strict guard post management system and assessment standards, strengthen daily work management, and strictly implement work procedures, post inspection and patrol systems. The guards on duty are required to inspect carefully, perform duties in a civilized manner, be polite and disciplined, and be bold in management when encountering bad people. Safety precautions are in good condition all year round.

Two. Main tasks completed this year:

1, according to the actual situation of the community, complete the work plan and put forward reasonable suggestions. According to the actual situation of each community under the jurisdiction of the company, various management schemes of the community, such as vehicle management scheme, public security management scheme and decoration management scheme, have been completed.

2. Strengthen the management of service work and improve service quality. Doing maintenance service well is an important part of property management. To this end, we pay close attention to the timely rate and completion rate of maintenance work, regularly and timely maintain and inspect various facilities, timely repair and deal with problems, and ensure the normal use of the owners. This year, the water supply and drainage and building roof waterproofing in Jia and Jiu communities were overhauled, and more than 200 meters of water supply and drainage pipelines were replaced to deal with building roof waterproofing.

The water area is nearly 1000 square meters. In the whole year, the minor repair task was completed 8 times, the emergency maintenance task 13 times, the heating pipeline was replaced for more than 460 meters, and 47 defects were treated.

3. Strengthen the management of residential decoration.

Decoration management of residential quarters is an important part of early property management, which involves the service life and safety of properties and the integrity and beauty of residential quarters. We have done a lot of work in this regard, and formulated detailed management systems according to the actual situation and management requirements of residential quarters, such as decoration instructions and roof management regulations. , and adhere to the daily inspection of decoration households, make records, solve problems in time, and adhere to the principle. Ensure that the main structure of the house is intact. In terms of housing appearance, adhere to the system to ensure that the appearance of the community is unified, intact and beautiful.

4. Listen carefully to the opinions of the owners and solve problems for the residents in time. The owner's good work suggestions and management suggestions are the support for our work. Therefore, we carefully record the problems reflected by the residents, deal with them in time, strengthen communication with the owners, patiently explain to the owners, and solve the problems for the residents in time, such as parking the owners' cars and decorating the sand piles for the owners. We are considerate of the owners, and the owner-centered service concept has achieved good results and has been well received by the owners.

5. Strengthen the environmental management of residential areas and office areas. This year, with the care and support of the company leaders and the joint efforts of relevant departments, the environmental renovation work of the compound of Jiuquan Power Supply Branch, the toilet in the office building, the family area of Jiuquan No.4 building, the family area of Jiayuguan Xidian and the old welfare area of Jiayuguan has been completed successively, the office canteen has been decorated, and more than 50 vehicles of various garbage have been cleared, ensuring the cleanliness and beauty of the community. The living environment and working environment of employees have been further beautified.

6, efforts to improve the management level, improve the quality of property management. One is to train employees in professional ethics and skills to improve their professional quality. The comprehensive quality of employees is closely related to the quality and level of property management services. In view of this situation, combined with the actual situation of our company's employees, I have formulated a detailed training plan and assessment methods, conducted regular education and training on employees' professional ethics and business level, and conducted regular business skills examinations, which enriched employees' thinking and improved their business skills. This year, * * * organized 6 personnel trainings and 4 skill examinations.

7. Do a good job in external coordination and management;

Good external coordination is the key to the smooth development of property management. To this end, we actively strengthened contact with relevant government departments, enterprises and institutions in Jiajiu, and successfully completed the signing of the sanitation service agreement.

Three. Existing problems and lessons

Although we have made some achievements in our work last year, there are still many places that need to be improved and strengthened. The concrete manifestations are as follows: first, the overall quality of the company's employees is not high, and the sense of service is not strong. Second, communication with the owners is not enough. Third, the management of public facilities needs to be strengthened.

In view of the achievements and existing problems, in our work in 2007, we will learn from experience and lessons, strengthen employees' professional quality education, strive to improve employees' professional skills and management level, firmly establish the professional concept of serving enterprises and employees, do a better job, constantly improve our own property management level, and constantly improve various management work in the community, so as to make our due contribution to the harmony of the company and the living and working of employees.