Summary of normalization work

Abstracts of 5 Necessary Articles on Active Work

Summary is a written material for reviewing, checking and evaluating a certain stage of study or work afterwards. Can improve our written expression ability, so we should make a good summary and write a good summary. What kind of summary should you have read? The following is a five-point summary of my serious work of becoming a full member, hoping to help everyone.

1 20xx year is coming to an end, and I have worked in the customer service department of xx Company for nearly half a year. In the customer service department, I am mainly responsible for customer service.

I. Summary of work

1, go deep into the front line of sales, understand the characteristics and needs of customers at the sales site, grasp the psychological dynamics of customers, and find out the problems that customers are most concerned about.

2. Collect publicity materials and newspaper advertisements of other properties, grasp the trends of competitive properties, understand the promotion methods and sales measures of other properties, and collect and sort out newspaper advertisements of various properties since July.

3. Learn and observe the promotion activities of other real estates, learn from the successful experience of others, and make more contributions to the promotion planning activities of the company in the future.

Visited the opening promotion of xx Square, xx Flower City and xx New Town, as well as the real estate promotion of exhibitions.

Second, the specific development

1. Dock with the planning company, put forward modification opinions on the planning scheme submitted by it according to the actual situation for leaders' reference, and communicate the opinions of the sales department with the planning company, so as to make the publicity and promotion work more in line with the company's sales deployment, more practical and more effective.

2. Participate in various promotional activities of the company, organize sales personnel to carry out propaganda work at the promotion site, and coordinate and communicate the division of labor and cooperation between the sales department and the planning company.

Participated in September's "Housing Exhibition", "xx Garden National Day House Shuttle", and the "Investment and Trade Fair" exhibition and other promotional activities during xx Festival.

3, according to the actual situation, to find a way to important issues, more ideas, try to put forward the corresponding suggestions and programs for leadership reference, and do a good job in marketing personnel planning.

4. Participate in the weekly meeting of the sales director, sort out the weekly sales situation and send it to the leaders, so that the leaders can keep abreast of the sales scene dynamics. Since entering the company in July, summarize the weekly sales situation of each point every week and report to the leader every week.

Three. Future plans and planning

1. Instruct each sales point to make an exchange visit report once a month and a market research report once a quarter, so that personnel at each point can be familiar with other points of the company and understand the situation and trends of competitors in the market. Collect and sort out the exchange visit reports and city dispatching reports submitted by each point for the leaders to consult.

2. Learn the basic real estate sales knowledge, workflow and working methods that the sales department staff should know, and assist other colleagues to receive customers who apply for real estate licenses.

3. Deal with the marketing planning affairs of the sales department.

In this half year's work, I learned a lot about real estate through practice, and gradually improved my business level through continuous learning. But as a newcomer, I deeply know that my experience is still relatively lacking and I need to keep learning and tempering. Therefore, in the new year, I hope that through continuous study and practice in the sales front line, I will constantly increase my field experience and knowledge, strive to raise my business level to a higher level, and make more contributions to the company.

When I am about to become a full-time employee, I will review my work in the past few months, sum up my experience, find out my shortcomings, cooperate with the company's strategic policy in a more pragmatic manner, refine the management division of labor, tap my personal potential, ask the management for benefits, strengthen my own learning, enhance my overall awareness, continue to play my professionalism and professionalism, and work with all my colleagues to do my best for the company's development.

My colleagues and I have been constantly improving and developing under a series of rules and regulations formulated by the company leaders, and achieved good results, which have also been recognized and praised by the majority of owners.

First, improve service quality and standardize butler service.

Since the company launched the "one-on-one butler service" from the beginning, no matter what problems we encounter in our daily work, we can do it without shirking. Whether it belongs to this position or not, we must follow up and implement it, ensure the continuity of all the work of the company, make the work in a benign state, and greatly improve our work efficiency and service quality.

According to the records and statistics, while implementing the "one-on-one butler service", I also participated in various trainings organized by the company. Mainly aimed at customer service standards, service standard terminology, manners and etiquette, manners and etiquette, manners and behaviors, etc. After the training, conduct on-site simulation and daily inspection such as "smile, greeting and standardization". We reward and punish according to the usual results until the end of the month, which greatly improved my service level and was widely recognized by the owners.

Two, standardize the service process, property management towards specialization

With the promulgation and implementation of the new Property Management Regulations and the improvement of other relevant laws and regulations, people have higher and higher requirements for property management companies. Property management is no longer satisfied with the status quo of walking on the edge, but moving towards specialization, proceduralization and standardization.

In the daily management of the community, strict checks and inspections were carried out, and it was found that there were illegal operations and decoration behaviors in the community. From the point of view of management services, we should persuade in good faith, stop in time and give reasonable suggestions, and communicate with relevant departments of the company to formulate corresponding rectification measures, such as building terraces and sun rooms privately. Once found, we immediately issued a rectification notice, so that it can be rectified immediately.

Third, strengthen training and improve business level.

Professional knowledge is very important to our property manager. Lack of practical experience. The market environment is gradually formed, and it will take a long time to get on the right track. These objective conditions determine that our employees need to keep learning the laws, regulations and trends of this industry, which is very beneficial to do our work well.

Customer service is the most direct and frequent department dealing with owners. The quality of employees represents the image of the enterprise, so the company has been constantly improving employee training and improving our overall service level. The main contents of our training are:

1, do a good job in etiquette training and standardize gfd.

A good image gives people a pleasing sense of purpose. Property management is first and foremost a service industry. When receiving the owner's visit, we are warm and thoughtful, smiling and friendly, so that even if the owner comes with emotion, our thoughtful service will be reduced.

Yes, so that we can help the owners solve this problem. The front desk service personnel must stand to serve, and the company leaders should greet the owners when they meet, which not only enhances the image of customer service, but also enhances the image of the whole property management company to a certain extent, highlighting the service nature of the property management company.

2, do a good job in professional knowledge training, improve professional skills.

In addition to etiquette training, professional knowledge training is the main thing. The company also regularly trains its employees in this field. Mainly in combination with laws and regulations, learn relevant legal knowledge.

Solve the problems encountered in practice from a legal point of view, and make it clear that property management is not always guaranteed, nor is the property management company responsible for everything after paying the property management fee. The company also takes some classic cases for discussion and analysis, and how much responsibility the property company bears when there is a dispute. We need to constantly learn and accumulate experience in our work.

I will continue to do my job well. I believe that with the continuous improvement of our service quality and the increase of community owners, the property will move towards a higher and stronger goal, and all staff of xxx Property will, as always, maintain high work enthusiasm and work hard to write a brand-new and brilliant page for our xx Property Service Co., Ltd. with a fuller mental outlook!

Time flies. I received an email from the company's human resources department yesterday, reminding me to apply for formal employment. Suddenly, more than two months have passed, and I am not used to writing official documents. I decided to complete this self-summary in my usual way during the probation period.

The sales department has always been full of vigor and vitality. Although there are differences between the two, my job is to take over the two. In the sales team, business people are always on the front line, and my job is to give them strong support and assistance in the rear. According to my secondary priorities, I am mainly responsible for the following tasks:

1. Daily expense reimbursement of business personnel is the top priority of monthly work. Xx department has channel sales managers all over the country, and dozens of brothers and sisters' reimbursement receipts will be sorted and pasted for me by express delivery, and the reimbursement forms will be filled out, and the documents will be reviewed and submitted for approval, until the reimbursement is finally checked with the business personnel. This work is not difficult. I also have rich working experience in this field. The only small difference is that each company has its own way of handling expenses, which is similar. Some places did not do it in the early stage. After communicating with the tutor and relevant departments, this part of the work is now familiar and can be completed independently.

2. Terminal promoters have to pay every month, which is equivalent to the cashier's work. The only thing you don't need is bookkeeping. At the beginning of each month, colleagues in the terminal promotion department will be responsible for providing a payment list, and you can pay carefully according to the list. It should be noted that you should be careful not to make mistakes in the remittance of each payment.

3. The review of agent activation reward, the company's business model, signing agents and allies will give certain rewards to agents and allies who complete the delivery task every month. This kind of reward comes in the form of kickbacks. Every month, the business personnel will call up the data in the system and calculate the reward according to the reward standard. My job is to check the list of rewards provided by business people to office managers and collect feedback. I am the bridge here. Suggestions are put forward here, suggesting that the system R&D department of the company continue to optimize and improve the system, because in the process of system use, the data of the same day is often inconsistent with the data of other dates, which will have a bad impact on customers.

4. The accounting of the smuggled goods and the activation of the growth reward by the business manager are also a kind of supervision over the work of agents and business managers. Data are transferred out of the system, listed according to accounting standards, checked by relevant personnel, and finally submitted for approval.

5. Review the office administrative budget, break down the budget table according to the administrative budget at the beginning of the year and submit it to each office for budget preparation, collect the budget table for signing and approving, and reimburse the expenses every month for future reference. It is strictly forbidden to exceed the budget for reimbursement.

6. Daily maintenance of 6.box and qd system, which is a system researched by the company itself. Now the main work is to open the authority, and it is still being explored. The above content is the focus of work every month. Of course, there will be temporary work at ordinary times, such as making money for the winner of xx action, collecting and sorting out the information of agent meetings and so on. I can adapt to the above work, and anxiety will inevitably appear in the process of work before work. After communication and self-adjustment, there is no problem.

I have worked here for more than two months, getting along well with my colleagues, working smoothly and having a good mood. I hope I will be cautious, careful, careful and considerate in my future work. Now that the probation period is up, I have the determination and confidence to stay in the company, in order to create more value and complete the double promotion of self and company value. Please approve the company to become a regular employee! Thanks to the leaders, mentors and colleagues who have cared and helped me!

On July 4th this year, I was fortunate to be a member of Suning Appliance Co., Ltd., and was temporarily assigned to the Guangzhou Region of the Group to study in rotation. Time flies, the three-month probation period has passed. During these three months, I experienced the transformation from a college student who just left the society to a Suning person, which coincided with the peak season of Suning and also made me realize the true spirit of Suning people in the peak season. During this period, I learned a lot from the warm words and deeds of my leaders and colleagues. Every communication with the leader and every instruction from the teacher has made me progress and benefited a lot. The ideological concept and practical operation ability have made obvious progress and improvement. Here, I sincerely thank all the leaders and colleagues for their concern and help. Next, I will report the work of the three-month probation period to the leader.

According to the company's arrangement, we studied in Zhongshan Badian Black Power Station from July 4 to September 5, mainly to understand the various operation processes of chain store terminals and familiar with the basic product knowledge of categories, and to participate in the actual product sales. During my internship, I always treat my daily work with a learning attitude, take every job my tutor gives me seriously, and ask for advice with an open mind. During these two months, I learned the basic knowledge, product basic knowledge, main product knowledge, value-added business knowledge, product sales process, store layout standard, product proofing, price system and preferential resources in detail, and actually participated in the actual sales, and learned how to use sales instructions to guide sales, further improving my sales skills. At the same time, I am responsible for some basic complaints reception and basically know how to handle customer complaints. In addition, I actively paid attention to the market situation and competitors, mastered the general methods of market research, and actually participated in the market research work. All this is inseparable from the guidance and support of the store owner and supervisor!

Under the guidance of the supervisor, I also divided the black electricity sector into domestic and joint ventures, LCD and led, LCD and plasma, and analyzed and compared the sales status of each product type and quantity. The daily work is mainly to assist the supervisor in on-site management, including personnel management, sales analysis, store beauty display, discipline and dress of sales promotion personnel, arrangement and supervision of outdoor expansion, etc. At the same time, the daily sales data (sales quantity, sales amount, proportion, average price, extended warranty) are counted, and the brands with poor sales are analyzed from the aspects of price, resources, inventory and competitors, with the emphasis on the daily morning meeting. All the data should be compared horizontally and vertically, so as to find out the reasons and corresponding countermeasures more accurately and carry out the later work better.

Storefront, after-sales, logistics and customer service are the four terminals of our company. The four terminals are interlocking to form a complete sales chain. Without one of them, our sales cannot continue. To be a real Suning person, we must be familiar with the operation process of these four terminals and their relationship.

According to the requirements of the headquarters, I transferred from the store to the after-sales rotation study on September 6. After-sales service is one of the four terminals, which largely determines our sales. In this society with fierce competition of three-point sales and seven-point service, the satisfaction of after-sales service plays a decisive role and is the recognition of our brand by consumers. The higher the satisfaction, the higher the consumer's recognition and evaluation of our brand, forming a virtuous circle and having a positive effect on store sales. Otherwise, a vicious circle will be formed, resulting in the loss of the original customer base and the distance between the new consumer groups, and consumption is out of the question. And our company has put "Suning's only product!" Instill in every employee's mind, the group 1.2 million employees have already formed a * * * consistent value concept and service concept!

It has been more than a month since the sale. The first week is mainly to be familiar with the organizational structure of the after-sales department, the corresponding functions and the relationship between departments, as well as the after-sales service process and so on. The after-sales service center is mainly composed of settlement department, claims department, ministry of materials and equipment, network management department, maintenance operation department and training department. Each department is divided into several groups. For example, in the network management department, there are dispatching group, sales group and outsourcing management group. In the settlement part, there are card insurance management group, verification group and signing network group. They all have their own functions and are interrelated, but their functions are different, and they are in different positions in the whole sales process, but they all have a common goal-to strive for the upper reaches, save a lot of parts, do our after-sales service well, do every guarantee of store sales well, and do everything well in stores, all for consumers and for ourselves!

My name is xxx, and I joined xxX Hotel under xX Group on XX, XX, as the front desk of the hotel. From the first day of staying in the hotel, I have been integrated into our team for more than three months unconsciously. Now I will summarize the work of these three months as follows:

First, be strict with yourself at work.

Do every task assigned by the leader actively, seriously and timely, share the worries for the leader actively at the same time, learn from colleagues around you with an open mind about your unprofessional and unprofessional problems, pay attention everywhere in your work, see more, think more and learn more, and constantly improve and enrich yourself.

With the patient guidance and help of leaders and colleagues in various departments, I adapted to the working environment in a short time and became familiar with the whole operation process of the hotel front desk. Let yourself better integrate into our team.

Second, pay attention to service.

In this position at the front desk of the hotel. I pay attention to doing a good job of smiling service, answering customers' calls and visits, answering customers' inquiries and complaints enthusiastically, recording them in time, feeding them back to various departments for timely handling and tracking the handling situation.

Third, actively learn new knowledge and skills.

I actively learn new knowledge and skills to improve my development and progress. Cooperate with department leaders to successfully complete various tasks, and work together with colleagues in the company to get along well.

Fourth, actively correct mistakes.

Of course, when you first arrive at the company, it is inevitable that there will be some minor mistakes that need to be corrected by the leaders. However, as a lesson from the past, these experiences have also made me mature and consider all kinds of problems more comprehensively to prevent similar mistakes from happening. Here, I thank the department leaders and colleagues for their guidance and help, and thank them for reminding and correcting the mistakes in my work.

As an employee, I am deeply proud of the rapid development of the group and the continuous improvement of the hotel, and I am grateful to be able to work here as a regular employee in the future, realize my goals, reflect my life value and grow together with the group and the hotel. I will do my job with humility and full enthusiasm, create value for the hotel, and look forward to creating a better future with the group!