Summary of property management work

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1。

Summary of Summer Work of Huazhong University of Science and Technology Property Management Company

In the summer of 2005, most employees of the property management company gave up their rest and successfully completed the surprise mission assigned by the school and the group while completing their daily work. In the hot summer, the property owners spread the "light of property" all over the campus with full work enthusiasm and meticulous service:

Near the summer vacation, the apartment property management department ushered in the training and accommodation of rural primary and secondary school teachers. Since the graduates of 2005 who lived in the student apartment didn't move out of the student apartment until the beginning of July, the garbage in the apartment after graduation piled up like a mountain, and there was chaos everywhere. At this time, it was less than a week before the training teacher reported on July 9. In order to ensure the smooth occupancy of the training teachers, the apartment department mobilized all the building cleaners to form a sanitary cleaning commando. Working overtime to clean up garbage, wash toilets, mop floors and clean tables and chairs, employees sweat profusely in hot weather, especially in the process of cleaning toilets. Because students don't pay attention to cleaning after long-term use, urinals and washbasins are thick and have to be cleaned thoroughly. Only dilute sulfuric acid is used, even if employees wear masks, they are still choked by the pungent smell of sulfuric acid, and their eyes are blind. At the same time, the scheme of welcoming the students in the teacher training class was specially formulated, and the related documents such as the staff registration flow chart, the teacher registration notice, and the teacher registration procedure flow chart were formulated. On July 9, the day when teachers reported for duty, the teachers who came to report for duty immediately surrounded the duty room because of the heavy traffic and hot weather. In order to let the teachers report for duty as soon as possible, the duty officer forgot to dry the sweat on his face, let alone rest, and kept on working ... In the evening of July 10, all the teachers were registered, and the duty officer dragged his tired body all day. Although exhausted, the employees have no complaints, and there is only one belief in everyone's heart: to satisfy the training teachers!

The apartment department not only undertakes the task of training and accommodation for primary and secondary school teachers in rural villages and towns, but also seizes the precious opportunity of students leaving school and cooperates with Jian 'an Corporation to carry out maintenance and renovation of Yunyuan Building 3. In order to do a good job in the orientation of freshmen in 2005, the department made a plan for orientation, purchased the necessary items for orientation, trained the orientation staff, adjusted the accommodation plan in time according to the increase of enrollment this year, actively accepted and took over the Baijingge student apartment, and all the preparations for orientation were always being carried out in an orderly way.

In summer, although no teaching tasks are arranged in major teaching buildings, laboratories, teaching and research sections, offices, computer rooms and practice workshops in more than 20 buildings are in normal working conditions, so it is not easy for the staff of the Department of Architecture to "live". In order to meet the learning requirements of students staying in school, the Department of Architecture has specially opened the self-study classrooms on the 5th floor,12nd floor and the 9th floor in the west, and assigned special personnel to be responsible for 24-hour cleaning. In order to cooperate with the school to complete the task of training primary and secondary school teachers in rural villages and towns, the East 12 building was specially opened to provide services such as learning, meeting and watching videos for the training teachers, which won unanimous praise from the school and teachers. In August, "the educational activity of maintaining the advanced nature of Communist party member * * *" was in full swing. Building 12 in the west and building 9 in the east are particularly important as the main places for advanced educational activities in schools. The department organized special personnel to provide key services such as tea, and the excellent service of the staff won high praise from the organization department and propaganda department of the school. During the whole summer vacation, 8 buildings in * * * were partially or wholly renovated. Before the renovation, the Buildings Department signed an agreement with all the units in the building, and strengthened the supervision of the building during the construction period to ensure the property safety of the related buildings. On July 22, under the direct care and leadership of the general manager Ji, the construction department successfully took over the property management of the photoelectric building of the State Key Laboratory. In the process of taking over, nearly 100 people were organized to carry out 9 comprehensive inspections and acceptances of the photoelectric building, actively coordinated the infrastructure departments and relevant experts to solve the problems found, and at the same time fully carried out security and cleaning work to ensure the normal operation of the photoelectric building.

Busy, this is the truest portrayal of the property management department in the summer vacation community. All the employees in the housing department didn't have a day off. Everyone gets up early and works for more than ten hours every day, serving the owners of Yuyuan Community and Ziyuan Community wholeheartedly. Especially in August, the distribution of more than 600 sets of keys for six small high-rise buildings/KLOC-0 in Yuyuan Community was successfully completed. As early as July, the department began various preparations, from the compilation and copying of materials to the classification and bagging of various materials, one by one, in an orderly manner. After receiving the key from the Yuyuan Community Project Department, the department immediately mobilized manpower and cleaned it up overnight. Faced with thousands of keys, employees worked together with great enthusiasm and serious and responsible attitude in Qi Xin to classify, number, string code and bag according to the building and room type. In order to deliver the keys to the owner accurately, the staff checked every key delivered. Sometimes in order to confirm a set of keys, it is often necessary to check the lock cylinder dozens or even hundreds of times. After confirmation, string the corresponding keys A and B together with a key ring and put them in the corresponding bag. Repeated mechanical work for several days has made many employees' hands swollen and their skin worn out, but they have no complaints; After continuous fighting, some staff members were obviously emaciated and their voices became hoarse, but they did not slack off. They take the initiative to stay and work overtime every day, clean up the scene and prepare for the next day's work. Sometimes they can't go home after working overtime, so they just lie on the sofa in the office for a while and laugh that this is really called "taking the community as their home". In the process of issuing keys, employees not only have to face a huge workload, but also face inquiries and complaints from owners and teachers. But the smile, care and patience of the staff virtually eliminated all kinds of problems.

During the summer vacation, all the staff of the campus management center not only didn't have a rest, but also increased their workload than usual. Campus people were active everywhere on campus. In order to keep the campus environment clean and tidy, campus people are silently "cultivated". When a large number of branches and leaves are accumulated on the road due to typhoon, campus people concentrate on organizing cleaning and removal. Due to the increase in the number of campus construction and home decoration in summer, the construction waste also increases, especially catching up with the decoration of Yuyuan teachers' community, and the scene of construction waste piling up like a mountain can be imagined. The employees overcame the difficulties of tight time and heavy tasks, worked overtime, and completed more than 30 items of school construction waste removal with good quality and quantity, and * * * removed more than 800 vehicles; Excellent completion of the four "fresh-keeping" activities of the venue layout, won the recognition of the school.

In the hot summer, it is difficult for the community service center to take care of the lonely elderly in its jurisdiction. They insist on visiting the elderly 2 ~ 3 times a week, sending them mung beans, cold drinks, sour plum paste and other foods to prevent heatstroke and cool down, so that the old people deeply feel that their families are around! What's more worth mentioning is that the center specially organized staff to visit an old retired party member who fell ill in the scorching sun. Seeing this, the 80-year-old man was moved to tears.

In the school's infrastructure maintenance, the maintenance center actively responds to the instructions of the school leaders and the group, strives to complete various tasks, and takes temporary problems seriously. During the two-month summer vacation, the repair calls of the central office were one after another every day. However, the comrades in the maintenance center always have a fiery heart. They have not stopped working because of their vacation, nor have they delayed their work progress because of the hot weather. No matter whether you go to work or get off work, day or night, everyone rushes to the scene as quickly as possible and finishes it seriously. At work, no matter how dirty and tired they are and how late they work, they have no complaints. In the past two months, the center has maintained more than 2,000 pieces of water and electricity, wooden window chairs 1000 pieces, distributed 2,605 pieces of furniture and recycled 2,052 pieces of furniture, ensuring that all teachers and students in the school still have a comfortable and safe study and living environment during holidays.

As the saying goes, "39 days in winter and 3 days in summer", as the unit with the largest number of group security guards, it is particularly important to effectively improve the quality of security guards and establish a good image of property security. The property company has formulated a detailed summer training plan for security guards. The training content includes eight steps, such as counting off, dressing up, standing at attention at ease, crossing, stopping, saluting, handing over and three steps. According to the requirements of the plan, more than 100 security guards from 9 units, including West 12 building, Yunyuan apartment and Yuyuan community, have undergone rigorous training for 1 month. In order to ensure the training effect, Yu Ye, the captain, insisted on spot-checking the training situation of each team every week, and the property security team members passed the fiery "baking test" on August 25th 16:00.

Although the summer vacation has passed, with the joint efforts of all property owners, thoughtful and meticulous property services have handed in a satisfactory "answer sheet" for the teachers and students of the school; However, it is the persistent pursuit of all owners to continue the spirit of "service year" and carry out the service to the end.

2.

First, actively communicate with the property management company and implement the property entrustment contract.

1. Strictly review the use of special maintenance funds and resource appreciation funds in public areas. Because the equipment and facilities in the community have entered a period of frequent failures, there are many projects to repair and replace parts. In the first half of the year alone, the property management company had three overhaul projects, which required hundreds of thousands of funds. After deliberation and approval by the representatives of the owners' congress, the industry committee approved the replacement of fire-fighting parts of Guangzhou HSBC Building, the third phase of central air-conditioning maintenance of shops and some water leakage projects that seriously affected the owners' lives. The rest, such as the replacement of monitoring system, the maintenance of the third-phase floating canopy, and the replacement of some parts of the fire protection system, all need a lot of money, so it is necessary to improve the financing of special maintenance funds in the community to solve the problem.

2. Improve the regular meeting system and solve the difficult problems that exist every month. In order to solve some thorny problems in the community, the system of holding regular meetings once a month has been gradually restored this year, which has solved the long-standing problems in the community to some extent.

3. Continue to improve the construction of community culture. Strengthen cooperation with property management companies and carry out colorful community cultural activities, such as letting owners carry out free music activities in the club fitness room every Thursday morning; Often play table tennis and swim with his master at his own expense; Organize the owner's one-day tour.

Second, the focus of the work is to solve the problem of housing leakage for the owners.

In the first half of the year, the owner complained that the house or the top floor was seriously leaking and there were many households. Because of the leakage of the external wall, it is generally subordinate to the maintenance responsibility of the public area (No.94 document of the Ministry of Construction), which belongs to the scope of using special maintenance funds. However, the owners generally have the idea that "there is nothing to do, and it is impossible to use maintenance funds with the consent and signature of two-thirds of the owners". However, this is really a leak at home, and I hope to solve it immediately. This is very contradictory. In order to be responsible for the majority of owners, the industry Committee visited the owners' homes many times to discuss solutions. Sometimes, in order to know the first-hand situation more clearly, it even risks climbing to the top floor floating awning and other places to check. In this regard, the service center and the industry Committee have done a lot of work, including some dredging work, which has solved the leakage problem for several owners. Up to now, there are still about 20 owners' houses leaking, involving an amount of about 60,000 yuan. Here, it is suggested that the representatives of the owners' congress give the industry committee higher standards and limits on the amount of maintenance responsibility and governance expenses in the public areas of the community, so that the industry committee can better solve the water leakage problem belonging to the public maintenance responsibility for the owners.

Three, continue to do a good job in suing Hongfu Company and Yuehua Company for defaulting on the "two gold" work.

On behalf of Jiaheyuan owners, Jiaheyuan Owners' Committee sued Jiaheyuan Branch of Guangzhou Hongfu Property Co., Ltd., Guangzhou Hongfu Property Co., Ltd. and Guangzhou Yuehua Real Estate Development Co., Ltd., which opened on June 6, 2005. Some members of the industry Committee and hired accountants attended the trial. The claim is mainly to order the defendant to immediately calculate the part of the water and electricity circulating fund (1029 households in total) collected by Jiaheyuan Community as 65438 yuan +0 12070 1 yuan, and the management fee deposit is 102209.77 yuan, etc. * * RMB 2 142965438. Defendant asked Hongfu Management Center to be added as the defendant on the grounds that Hongfu Management Center received part of the money. At present, our lawyer is classifying and counting the funds collected by several defendants from the owners, and plans to add Hongfu Management Center as the defendant. It can be seen that this lawsuit will take a long time.

Four, community monitoring, fire protection and other public facilities renovation and maintenance to do a good job in the preliminary work.

The residential monitoring system is aging and many components need to be replaced. After discussion at the last meeting of representatives of the owners' congress, it is proposed to replace the monitoring system of the community. The industry committee asked the property management company to unify the standards and repeatedly quote to several units, and organized relevant personnel to meet and discuss for many times to understand the situation on the spot. The relevant information is introduced to the representatives of the owners' congress in the special review report.

Five, open up new ways, strive to expand resource value-added projects, and reduce the maintenance expenses of owners.

In the first half of this year, the management fees of resource appreciation projects were seriously in arrears, and China XX Company, XXX Media Advertising Company, XX Media Company and XX Advertising Company all owed money. The industry Committee has done a lot of work to recover the arrears, and even sent a lawyer's letter to the defaulting unit through legal counsel. After efforts, XX Media Company and XX Advertising Company have settled their debts, but China XX Company and XXX Media Advertising Company have not paid off their debts so far. In addition, the industry committee is also trying to contact some units to carry out resource appreciation projects, such as video advertisements in elevators, express advertisements, light box advertisements, and venue rental of XX Media Company under negotiation.

6. Actively publicize and promote the community brand of Jiaheyuan.

The industry Committee attaches great importance to the publicity and promotion of Jiaheyuan brand. The system and experience of standardizing democracy by industry committees and owners' congresses have also been valued and affirmed by relevant government departments. Entrusted by Guangzhou Municipal Bureau of Land and Housing Management, Guangzhou Property Association invited the director of the industry committee to introduce the experience of Jiaheyuan owners' meeting and industry committee in various districts of Guangzhou (such as Haizhu District, Huangpu District, Huadu District, Yuexiu District and Liwan District). He has also been invited to participate in the property salon as a representative of Guangzhou owners for many times (such as Yangcheng Evening News, the property management company sponsored by the property association to collect and pay water and electricity fees, and the discussion on the operating income of public areas in residential quarters. ). The practical experience gradually explored by Jiahe Garden Industry Committee after its establishment was affirmed by the person in charge of Guangzhou Municipal Bureau of Land and Housing Management. The director of the Industry Committee also set up the Home and Property Information Network by self-financing, and specially set up a column to introduce the general situation of Home and Garden Community since the establishment of the Industry Committee, the current situation of the Industry Committee, and the experience and process of selfless service for the owners of the Industry Committee, so that the well-known brand of Home and Garden in the old city can be better promoted and the property of the owners can be appreciated more.

In the second half of the year, the industry Committee will focus on the issue of prepayment of special maintenance funds by the owners of the third phase. On August 1 day, the Industry Committee organized three special meetings of owners' congress representatives and enthusiastic owners. Participants agreed that it is necessary to set up a special maintenance fund for the third phase of the property, and set up a card account for each household to preserve the value of the property. This is a big problem with great difficulty, involving a wide range and involving hundreds of owners. It is estimated that it is difficult for the owners to agree, but for the overall interests of Jiahe Garden, the industry committee will closely cooperate with the property management company and strive to complete it within this year.

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