How to improve the quality of property management

Lead: Property management serves the owners, and its purpose is to create a safe and comfortable interest-bearing environment for the owners, so as to realize the preservation and appreciation of the property. Put yourself in the owner's shoes, create a safe, clean, comfortable and beautiful living and working environment for the owner, and let the owner feel a sense of belonging when he returns to the property management area.

The first is to implement the system.

Property management is a service industry. First of all, according to the requirements of property management services, we should consciously achieve dress code, be listed for posts, be certified for posts, and pay regular return visits, requiring that everything be echoed and put in place. This is the basic requirement of property management and one of the safeguard measures to improve service quality. Without rules, there would be no Fiona Fang. The rules and regulations of the unit require all employees to observe discipline and rules. Everyone is equal before the various systems of the unit, and no one is an exception. In the work, people should use the system to manage, and they should be treated equally and not biased. To improve the service quality, we must first implement the system. For example, the monthly inspection and assessment system of the center does not deduct points for the sake of deducting points. The main purpose is to find out the shortcomings of various management projects and promote the improvement of service quality. This is the ultimate goal of inspection and evaluation. Then I studied the financial system at the beginning of the year. The central financial system seems to be a bit complicated to run, but it is precisely because of the strict financial system that the financial problems of the unit can be guaranteed.

Second, pay attention to personnel management.

Property management is a labor-intensive service industry, with many people, including dozens of people in each project and hundreds of people in large projects, so personnel management is particularly important. How does a project leader do a good job in personnel management? The first thing is to learn to put yourself in the other person's shoes and think from the other person's point of view. If I were you, what would I think? You should know that people are equal, and you can't bully your superiors and deceive your subordinates. Secondly, be strict with yourself and ask others to do it, and you must do it first, fully mobilize the enthusiasm of employees and reflect a team spirit. Only a positive and effective team can guarantee the improvement of service quality. Furthermore, retain talents and build quality teams. On the one hand, we should keep people with affection, pay and industry, communicate with employees more, understand their real thoughts, tell them the truth and really care about them. On the other hand, it is necessary to improve the welfare treatment of employees as much as possible and narrow the salary gap with social property enterprises as much as possible. At the same time, employees should feel that they have a future in this unit, make good use of those employees who want to be officers, and provide some management positions for those employees who want to be officers and officers. Just like some counselors in the center at present, including some management backbones, what is career retention and conformity with the center? 5430? The original intention of the talent training plan.

Third, strengthen exchange and study.

We should go out and go to some excellent property management projects, especially some national and provincial excellent projects, and learn from other people's management concepts and service concepts. We shouldn't be frogs in the well. It is also desirable for the projects managed by the center to communicate and learn from each other, but it may be better to learn from better projects.

Fourth, actively communicate with customers.

Customer satisfaction is an affirmation of our service management. We should communicate with customers more, understand their needs and handle their requirements correctly. Customer satisfaction means that our service quality has improved.

The improvement of service quality is even more inseparable from the center? Four lectures? Unique ideas and? Sincerity? Service spirit. All the staff of the center should talk about politics, know the overall situation, take care of the overall situation and have a sense of responsibility in their daily work. Only by focusing on the improvement of service quality and doing our job well can we effectively implement the requirements of the center to improve service quality.