How to effectively manage vacant houses

Standardize the management and charging of vacant houses, maintain their normal functions, and maintain and improve the quality of property; Effectively control management risks and improve the property environment.

2. Scope

Applicable to the management of vacant houses that have been accepted by the company's affiliated projects.

3. Responsibility

3. 1 the customer service department of the property service center is responsible for the overall management and supervision of vacant houses, including:

3. 1. 1 Responsible for the unified preservation and management of vacant house keys;

3. 1.2 is responsible for providing vacancy numbers, checking and modifying relevant information, and organizing on-site management inspection;

3. 1.3 Responsible for the daily utilization management of vacant houses.

3.2 The Environmental Service Department of the Property Service Center is responsible for cleaning the indoor sanitation of vacant houses, checking whether the facilities are complete, and reporting for repair in time.

3.3 The project maintainer and order maintainer of the property service center are responsible for the daily inspection of vacant houses.

3.4 The Engineering Maintenance Department is responsible for the maintenance of vacant houses to ensure that the main body, facilities and equipment inside and outside the vacant houses are in good condition.

3.5 The manager of the property service center conducts random checks on the management of vacant houses from time to time, and urges the rectification in time when problems are found.

4. Definition of vacant house

4. 1 houses that have been accepted but not yet sold;

4.2 Houses that have been sold but not yet occupied;

4.3 Houses that have been occupied but have not been renovated and put into use;

5. Operating procedures

5. 1 Vacant house registration

5. 1.65438+ You can have a panoramic view of indoor shops and other houses from the public passage, and do a good job of cleaning the houses before they are vacant; Start alarm system, etc.

5. 1.2 The customer service department is responsible for the registration, collection and analysis of the house status, and timely prepares and modifies the Vacant House Registration Form, and sends it to the Order Department, Engineering Department and Environment Department of the Finance and Property Service Center before 25th of each month.

5. 1.3 The vacant key is kept by the customer service department. When using keys in the process of maintenance, all professional departments should go through the relevant procedures such as borrowing in the customer service department and register in the Key Borrowing Registration Form.

5.2 Charge vacant house management service fee

5.2. 1 The two types of vacant houses that have been accepted but not yet sold and those that have been sold but not yet moved in are maintained and managed by the property management company, and the management fee is paid in full by the developer. The customer service department should go through the settlement procedures with the real estate company regularly, and the company's finance should be supervised and tracked;

5.2.2 The owner shall be responsible for the maintenance and management of the houses that have been checked in but have not been renovated and put into use. The property management company may provide necessary assistance according to the entrustment of the owner, but the management fee shall be paid in full by the owner from the effective date of the "Notice of Occupancy". The customer service department should communicate with the owner regularly in order to collect the fees in time.

5.3 Maintenance of vacant houses

5.3. 1 Check vacant houses

5.3. 1. 1 In order to facilitate the management of vacant rooms, seals shall be affixed to the vacant rooms on the same day.

5.3. 1.2 The customer service department shall timely organize or arrange relevant personnel to conduct a comprehensive inspection of the houses entrusted by the real estate company, which are in the period of lease or sale, and the houses that have been sold but not delivered to the owners. The inspection contents include: environmental health and safety, the integrity of the main body, facilities and equipment, and filling in the Daily Inspection Service Record Form of Vacant Houses. If there is any problem, arrange relevant personnel to make rectification in time.

5.3. 1.3 patrol order maintainers, engineering maintainers and corridor cleaning personnel take advantage of their work to conduct daily patrol on vacant rooms, check whether the seals on the doors are in good condition, check whether the doors and windows of vacant rooms are in good condition from the outside, report to the competent leader in time if any abnormality is found, and notify the customer service department in time. For the houses entrusted by the real estate company for lease or sale, and the houses that have been sold but not delivered to the owners for use, the Order Maintenance Department shall arrange personnel to make home visits at least once a month, and notify the customer service department in time if any abnormality is found, and record the problems in the Daily Inspection Service Record Form of Vacant Houses.

5.3. 1.4 For finely decorated rooms or model rooms, the customer service department should assign special personnel to do the following work: First, according to the seasonal changes, ventilate, cool down and dehumidify the vacant rooms regularly to prevent moldy walls and smallpox, and prevent woodwork from being affected with damp, mildew, insects and deformation; Second, the hardware accessories in the room need regular refueling and maintenance; Third, refer to the operating instructions of relevant electrical appliances, turn on the electrical appliances regularly for trial operation, so as to keep the electrical appliances in good working condition, and pay attention to turn off the main power supply in time after trial operation.

5.3. 1.5 For the delivered houses that have not been renovated and put into use, the customer service department shall inspect them according to the owner's authorization, and report the inspection to the owner in time and make a good registration.

5.3.2 Cleaning of vacant houses

5.3.2. 1 Each project shall regularly arrange cleaning personnel to clean the houses entrusted by the real estate company and during the period of renting or selling, as well as the houses that have been sold but not delivered to the owner for use, including wall dust removal and cobweb removal; Glass cleaning; Ground cleaning; All kinds of drains are blocked by leaves, garbage and other debris. For finely decorated houses or model houses, wood, marble and metal utensils should be waxed and oiled regularly as appropriate.

Before entering the vacant room, the cleaning staff in 5.3.2.2 should check whether there is any abnormality around the vacant room and whether the doors, windows and locks are in good condition; Check whether the main body, facilities and equipment of the house are in good condition after entering the house. If there is any abnormality, it shall promptly notify the customer service department for handling.

After the completion of 5.3.2.3, the main switches of doors and windows, water, electricity and gas should be turned off.

5.3.3 Maintenance of vacant houses

5.3.3. 1 After receiving the maintenance information of vacant houses from the Order Department and the Environment Department, the Customer Service Department shall promptly notify the Engineering Maintenance Department to handle it in time or solve it by relevant units, and supervise and track it.

5.3.3.2 involves the problems found in the houses that have been delivered but not yet renovated, and it is necessary to promptly notify the owners for on-site confirmation; If the owner comes to the site to confirm that it is indeed difficult, emergency measures can be taken for emergency problems such as water leakage on the premise that relevant departments cooperate and complete relevant witness procedures.

5.4 Use of vacant houses

5.4. 1 The customer service department, in combination with the vacant house information in the Vacant House Registration Form, keeps abreast of the information about the houses that can be rented or transferred, actively carries out housing intermediary services within the scope authorized by the real estate company, and increases management income.

5.4.2 The Group or the relevant units of the Group need a written certificate issued by the real estate company to borrow vacant houses.

5.5 Supervision and inspection

5.5. 1 The manager of the property service center conducts spot checks on the management of vacant houses every month, and the spot check rate is not less than 30% of the total number of vacant houses. Problems found in spot checks, urge relevant departments to rectify and implement in time, and find that the daily inspection of various professional departments is not in place, which will be included in the monthly work assessment of relevant responsible persons.

5.5.2 Without the approval of the real estate company or company leaders, all departments of the property service center shall not use vacant houses. Once found out, it will be dealt with seriously in accordance with the relevant regulations of the company.

6, record form

Vacant house registration form AW-QR-KF-08

Daily Inspection Service Record of Vacant House AW-QR-KF-09