Responsibilities of the property customer service director

Responsibilities of the property customer service director

In a progressive society, job responsibilities play an increasingly important role, and formulating job responsibilities can reduce the occurrence of illegal acts and accidents. So do you really know how to formulate job responsibilities? The following is the job responsibilities of the property customer service director I sorted out for your reference, hoping to help friends in need.

Responsibilities of the property customer service director 1 1, responsible for the formulation of customer service rules and regulations and operating procedures in shopping malls;

2. Make the monthly operation work plan and supervise the implementation;

3. Be responsible for making notices and notices for customers and handling procedures for various emergencies;

4. Maintain horizontal communication between departments (Party A and internal departments) to promote the smooth implementation of cross-departmental work.

5. Communicate with customers, tenants and Party A regularly, listen to opinions and requirements, gain the understanding and support of customers, tenants and Party A, and put forward reasonable suggestions on matters within the jurisdiction of the management office;

6. Responsible for the docking of shopping mall activities and planning (shopping mall activity planning interface);

7. Organize customer service training in shopping malls and constantly optimize the service interface;

8. Responsible for coordinating the secondary decoration of the mall;

9. Responsible for coordinating the use of related systems in the mall;

10, responsible for the coordination and docking of various comprehensive things in the commercial building;

1 1, communicate with employees, confide in their work, study and life, and guide them correctly;

12, complete other work assigned by superior leaders;

Job responsibilities of property customer service director 2 1. Familiar with the operation process and quality standards within the scope, and fully responsible for the customer service work of the management office.

2. Be responsible for making the annual work plan of this department, and break down the work plan into every month and every post (employee), so as to facilitate the assessment and inspection of the work of this department by the company and the competent department.

3. Be responsible for organizing and arranging conference services and reception at the front desk, and handling complaints and repair requests from the owners.

4. Be responsible for the induction training, assessment and management of customer service specialists in the management office. Guide the daily work and code of conduct of employees, and check the gfd and office hygiene of department employees.

5. Be responsible for the fund management of the department and ensure that cash income is paid into the financial account every day.

6. Visit operators from time to time, collect all kinds of business information and feed it back to the management office manager in time.

Job Responsibilities of Property Customer Service Director 3 1 System Construction

(1), responsible for the formulation of the workflow, working standards and system of the customer service section of the property management company, and put forward suggestions for revision according to the working conditions.

(2), responsible for the property company customer service personnel assessment standards and supervision.

2. Staff training

(1), responsible for collecting and sorting out typical service cases, and training related case analysis courses according to the departmental training plan.

(2), responsible for the evaluation of the training effect of the department.

3. Occupation and decoration

Responsible for participating in the preparation, occupancy and decoration of business households according to the arrangement of superiors.

Responsibilities of Property Customer Service Director 4 1. Accept customer consultation, record customer consultation information and complaints, and feedback to customers in time according to the process;

2. Organize customer information and carefully extract customer information files;

3. Pay irregular return visits to customers to understand their needs;

4. Collect utilities and property fees in time;

5. Complete the statistics and records of dispatching orders and other affairs assigned by leaders.

Job responsibilities of property customer service director 5 1. Regularly check the cleaning, greening, safety and engineering maintenance within the management scope, and make inspection records and follow-up improvements.

2. Assist to follow up the problems reflected by the owners/tenants.

3, familiar with the information of the owners and tenants, and establish a good relationship with them.

4. Accept and answer the owner's consultation, and properly handle the owner's service application and complaints.

5. Assist the owner to manage occupancy, decoration and delivery.

6. Assist in collecting related expenses.

7. Assist superior organizations to carry out community cultural activities and publicity work, actively strengthen communication and contact with the owners/tenants, listen to the opinions and suggestions of the owners/tenants and make records and reports.

8. Perform other tasks assigned by superiors.

Responsibilities of the property customer service director 6 1. Collect, sort out and file all kinds of files of customer service department.

2. Make statistics and allocation of parking spaces in Jinmao Building, and handle the parking space application, cancellation and extension approval process.

3. System input and remind all kinds of paid service contracts.

4. Prepare all kinds of meeting minutes and other paperwork of the department.

5. Temporarily receive department visitors and answer customers' calls.

6. Other temporary work assigned by the leaders.

Job responsibilities of property customer service director 7 1. Make a reasonable work plan and scheme for customer service;

2. Responsible for organizing customer satisfaction survey, writing satisfaction survey analysis report, and organizing the implementation of satisfaction improvement plan;

3, responsible for the development of property service charges;

4. Control and implement various work processes such as customer service, front desk service and etiquette reception;

5, responsible for accepting all kinds of complaints, and timely reporting and coordination;

6, responsible for the supervision and management of regional health and greening maintenance.

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