What are the contents of property service awareness training?

Property service awareness training includes understanding customer needs, multicultural training and maintaining professionalism.

1, to understand customer needs.

Understanding customer needs is the top priority of good service awareness training. Before waiting for customers' complaints or feedback, employees should actively discover and identify customers' needs as soon as possible. Let's ask our customers related questions or listen to their concerns, understand their needs and take appropriate actions to satisfy them.

2. Multicultural training

Facing customers with different cultural backgrounds, employees often need to be more sensitive and understanding to provide better services. Multicultural training enables employees to ensure that they abide by local culture and regulations, which will affect their commitment to customers of different races, religions and sexual orientations.

Step 3 stay professional

Employees should always maintain professional standards and provide consistent quality services to customers. Sometimes customers may express their problems emotionally, and employees need to remain calm and take appropriate actions. Employees also need to know when to go to their superiors for higher-level processing support.

Matters needing attention in property services:

1. Reasonable collection of property fees

Property companies shall collect property fees in strict accordance with the general standards, and shall not collect excessive property fees under the pretext of heavy work tasks and difficult management. Property companies should find ways to obtain higher economic benefits while charging reasonable property fees, which requires property companies to adopt their own property management model.

2. Pay attention to service attitude.

Owners may become impetuous when they are in trouble with their property. When communicating with the property management company, many owners may have unfriendly attitudes or even harsh words, but the managers of the property management company should pay attention to their attitudes and avoid conflicts with the owners.

3. Be good at active work.

Some property managers are passive and try to solve problems after they find them. This kind of work attitude is very unfavorable, which is likely to cause great hidden dangers. Property managers should take the initiative to find problems in their daily work to prevent small delays and avoid major negative events.