How can enterprises reduce costs and improve customer satisfaction?

How can enterprises reduce costs and improve customer satisfaction?

How to reduce costs and improve customer satisfaction, whether people who have just entered the workplace or those who have been in the workplace for a long time, will inevitably encounter difficulties in the workplace. So if enterprises want to reduce costs and improve customer satisfaction, how can enterprises reduce costs and improve customer satisfaction? Let's get to know each other.

How can enterprises reduce costs and improve customer satisfaction 1

First, the connotation of refined management

Refined management is a common management form in modern enterprise management in recent years. Wu Jinglian, an economist, once pointed out that refined management is a hurdle that China enterprises must overcome. No matter what kind of industry or enterprise, if you want to be invincible in the increasingly fierce market competition without refined management, it is tantamount to seeking fish from the edge of the tree.

Fine management is not only a more advanced management concept, but also a corporate culture of Excellence and a rigorous working attitude. It takes "precision, accuracy, delicacy and strictness" as the basic principle, and realizes the maximization of the company's benefits by reforming and training employees, strengthening internal control of enterprises, strengthening links and collaborative management and other systematic projects.

Second, the significance of refined management

Refined management is an effective way to further improve the internal division of labor and cooperation system of modern enterprises, which is of great significance for property service enterprises to achieve leap-forward development in the fierce market competition and gain recognition and respect from society and owners.

The implementation of refined management is the need of enterprise survival.

Property service is an industry in the process of growth and correction, and it is developing towards standardization, institutionalization, scale and specialization. With the progress of the times and the improvement of owners' demand for high quality, the extensive management services in the past can no longer meet the increasing service demand of owners. In order to grow and develop, enterprises must improve their service quality, learn from the successful experience of fine management in other industries, and take the lead in implementing fine management mode.

Implementing refined management mode is the need of enterprise development.

Because the entry threshold of the property service industry is not high, and the technology content of the business is not high, once a property company has made innovations in a certain aspect or some new measures have achieved good results, it won't be long before learning will spread among peers. Although the promotion of new experience is conducive to improving the overall level of the industry, it is really not easy for a property individual to lead his peers and surpass others. From this perspective, only the management details can determine the quality of the property, because the details show differences. Infiltrating refined management into every link of property services and providing refined services for owners will grasp the essence of the property services industry, which is not only the need of the development of a harmonious society, but also the need of sustainable development and profitability of enterprises.

Implementing refined management is the need for enterprises to control costs and improve economic benefits.

In the current situation of high labor costs, the implementation of refined management can generally control the cost to the lowest, because refined management can optimize the process, improve efficiency, improve quality, reduce unnecessary losses, save all the money that can be saved, and collect all the money that should be collected to achieve the ultimate goal of improving the company's economic benefits.

How can enterprises reduce costs and improve customer satisfaction? 2. How do property companies achieve refined management?

The implementation of refined management in property service enterprises must start from the following aspects.

Establish the concept of refined management.

Idea is a collection of various understandings formed by people in practice. To implement refined management, not only the management should correctly understand, fully understand and actively participate in refined management services, but also form * * * knowledge among all employees, making it become the conscious behavior of most people, and then form the habits and working methods of refined management.

Establish a refined property service process.

Process is a method of doing things, which includes not only the order and content of doing things, but also the management of input and output. Process is a standardized operation manual for enterprises, which can effectively condense experience, guide new people, improve work efficiency, enhance work effect, and finally bring about the improvement of enterprise competitiveness. Therefore, it is the core of refined management to establish a property service process with clear responsibilities, simple procedures, smooth operation and compliance with laws and regulations.

Establish a supervision mechanism for refined management.

Perfect rules and regulations and scientific management system are the basis of efficient operation of enterprises, and supervision and management is also an important means to ensure the execution of enterprises. Details determine success or failure, but details can only be transformed into results through effective supervision and control. Therefore, in order to ensure that the refined management system of enterprises is put in place, it is necessary to establish and improve the supervision and inspection mechanism, eliminate management blind spots and effectively improve management efficiency.

Improve the scientific performance appraisal mechanism.

Establishing a scientific assessment mechanism is an important guarantee to form a good performance orientation and achieve the expected goals. In the refined property service assessment, we should take the satisfaction of the owners as the core, decompose the objectives and tasks into people at different levels, ensure that everything is assessed and supervised at all times, form a long-term assessment mechanism, encourage employees to love their jobs and work hard, and promote the refined and scientific property management.

Establish a refined management information feedback mechanism.

Although our property services are constantly improving, perfecting and improving, there are still some unsatisfactory places, which requires the owners to pay regular return visits and customer satisfaction surveys, timely and effectively solve the owners' needs and suggestions, and internalize them into the company's systems and processes, thus improving the degree of refined property management.

Establish a strong leadership team.

The implementation of refined management requires not only a scientific management system and a perfect management chain, but also an efficient command system, as well as a leading group with consistent beliefs, actions and goals. Therefore, in the whole process and every link of implementing refined management, human factors are the first, especially the leadership quality and execution of the leading team are the key to the success of refined management.