How to do a good job in office building property management service

Property management has become a hot and popular job in the first job, and people have higher and higher requirements for the choice of property companies, becoming more and more professional. How to do a good job in office building property management and realize the enterprise-oriented property management has always been an analysis and discussion problem, and it is also an important work that must be paid attention to and promoted in current property management. How to do well the property management of office buildings? The following viewpoints are summarized from a period of bidding practice. First of all, we should choose a reasonable development market, determine the management objectives, clarify the responsibilities and tasks of property management, carefully analyze and study the current management objects, and seek ways and methods to improve the quality of property management, so as to improve the company's visibility and reputation, enhance the brand effect of enterprises and promote the development of property management.

First, determine the management object. Due to the complexity and changefulness of property management, in order to gain a firm foothold in property management, we must first choose management targets and groups according to our own conditions and environment, and correctly grasp the market positioning and development trend. Because the property management of office buildings and residential buildings is more complicated and requires a large number of personnel, technical operation and personnel management are relatively strong, and external factors are more common. In order to better manage the property, we should first concentrate on the property management. Because the office building requires the personnel engaged in property management to have comprehensive quality and strong discipline, and the personnel engaged in property management are required to have high quality, high working standards, high work efficiency and strong standardization, such requirements are in line with the requirements of our hotel, and there are more government personnel engaged in office building work, and the work requirements are relatively private, so hotel management is in line with it. The characteristics of their work and choice determine their nuclear choice and cooperation. Second, clarify the responsibilities of property management. Logistics management and logistics service are the cornerstones of office work, and property management plays a very important role in the logistics work of office. Judging from the current situation of property management, it is mainly reflected in the following five tasks: 1, maintenance and management of houses. After the office building is put into use, due to the influence of natural factors, use factors, biological factors, geographical factors and disaster factors, the house will gradually become obsolete and damaged, and its use value will gradually decrease. In order to delay this process, the office building must be maintained, maintained and repaired, so as to maintain its original function, prevent, reduce and control its damage, and make the property management achieve the purpose of maintaining and increasing value. This is one of the most common content. 2. Implement equipment management. That is, certain scientific management procedures and systems, according to certain technical management requirements, effectively manage the daily operation of various equipment, mainly including water supply and drainage, air conditioning, fire protection, power supply and distribution, image monitoring, alarm, elevator management and so on. 3. Health management. Mainly the sanitation of public parts, leading the cleaning service of offices, conference rooms, reception rooms, reading rooms and activity rooms, and providing a clean environment for the owners. 4. Service management of internal meetings and visitor reception. Mainly to provide services for the participants of the conference and pre-conference meetings, including venue layout, pre-conference services, flower placement, sound operation, etc. Through the reception service, show the elegant demeanor of waiters and enhance the brand image of enterprises. 5, public security and fire management. Mainly doorman, security guard, monitoring and parking lot management. This work occupies an important position in property management, which is difficult to manage and has strong service. Provide a clean, comfortable, civilized, safe and convenient office environment for the owners through the above five aspects of management services. Third, understand the characteristics of property management. Office property management is different from residential and other property management. Only by comprehensively and carefully understanding the characteristics of office building property management can we carry out our work better and make all the work develop continuously and healthily, which is embodied in the following points: 1, technology-intensive. With the development of modern science and technology, the degree of office automation is getting higher and higher, and all kinds of equipment and facilities in the office building are increasingly advanced, which not only increases the degree of maintenance, but also has higher requirements for managers and professionals than other property management personnel. Therefore, in the choice of personnel, professional counterparts, exquisite business, different people to choose and place. 2. Frequent government activities. The office building is a place for government activities, with many meetings, many visitors and many people in contact with work. The tasks of safety management and health service are incomparable to the general residential property management. Security personnel are required to be vigilant and responsible. Visitors should strictly follow the internal reception requirements of the office building and make detailed records. Health cleaning should be timely, with high standards and strong quality maintenance, so that special personnel can clean it anytime and anywhere to ensure the standardization of health in all parts and regions. 3. Strong confidentiality. The office building serves the activities led by the municipal government organs, internal and external communication, document issuance and circulation. The contents of the meeting are confidential from the commercial point of view, so the security management is very important. 4. High service management requirements. Meeting services and sanitation attended by leaders should be provided according to the standard requirements of star-rated hotels, which is also the advantage of the hotel industry. During this period, it is required that the power supply communication can not be interrupted, and sometimes it will run normally on holidays and rest days, which not only increases the workload of service personnel, but also requires service personnel to have high service skills, strong service awareness and dedication. Four, grasp the factors to improve the quality of office property management 1, grasp the quality of on-the-job personnel. Property management is supervised and tested by many people because of scattered personnel and scattered work. Once there is a mistake in the work, it will "hide the sky and cross the sea." The dispersion of personnel, the particularity of tasks and the openness of mistakes require us to attach importance to the cultivation of personnel quality. First, the staff directly serve the leaders, organs and grass-roots units, and the cleaning staff also directly contact with the leadership office, which has high confidentiality, so we should pay attention to the requirements of educational level and external temperament in personnel selection. Be strict with politics and ensure the purity of the team. Second, do a good job in ideological education, focus on professional ethics education, and do a good job in social morality and professional ethics education. In order to enhance the sense of service and responsibility, establish the master's thoughts and spirit, and make them consciously do a good job in service, they can consciously operate and standardize services according to the rules even in the case of unsupervised. Third, do a good job in tracking and supervision, check the work and thoughts of all personnel, find problems in time, and deal with mistakes in strict accordance with the system. 2. Do a good job in service skills. Some people mistakenly think that property management is "sweeping the floor", "pouring water" and "changing light bulbs", so you don't need technology, just do something. If these misunderstandings are not overcome, the introduction and use of technical talents will be ignored, resulting in weak technical force and low service quality. Modern office buildings are generally intelligent, with high degree of automation and high technical content. Practice has proved that the operation of property management involves a wide range and requires high technology. We should not only rely on good wishes, but also have real skills to improve the business skills of on-the-job service personnel through different forms of training. 3. Pay attention to the quality of property maintenance. Maintenance and maintenance of facilities and equipment, give full play to the use value of property equipment. The following three points should be done in daily work: (1) Actively arrange preventive maintenance. Make daily regular maintenance and repair plan for all facilities and equipment, and carry out regular maintenance to prevent problems. (2) Complete daily maintenance in time. For the problems in the process of daily maintenance inspection, timely and effective maintenance should be carried out to ensure the minimum loss. For sudden failures, organize personnel to repair them as soon as possible, so as to be on call, apply for repairs, and every minute counts, which will not affect the use and make everyone satisfied. (3) Seriously carry out improvement and maintenance. Some facilities have been repaired and improved due to design defects or changes in personnel office conditions. In this case, we should try our best to do a good job in the spirit of meeting everyone's needs while doing our best. 4. Grasping internal service management Property management is a systematic management project, which consists of many subsystems and is an all-round management system. To achieve high efficiency and high level of property management, we must emphasize standardization, pay attention to personalization, strive to improve service level, and focus on the following aspects: (1) Service standardization. Implement standardized services, reduce arbitrariness, reduce mistakes and enhance initiative. Strengthen the staff's courtesy service standard, and make specific requirements from politeness to personalized service, namely quantitative requirements and qualitative requirements, so that each service staff not only has a concept of "degree" in their service work, but also has a goal of "quantity" in implementation, that is, to make service work on the right track and on the level. (2) targeted operation. Mainly equipment operation, sanitation and cleaning, safety inspection and other work objectives. Only when the main work has the target requirements can we effectively avoid mistakes, reduce accidents and ensure service quality. (3) Institutionalization of management. Engaged in property management, first of all, we should devote ourselves to system construction, formulate corresponding management systems, organize personnel to study and implement them seriously, and make great strides in the institutionalization of property management.

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