How to be an excellent property manager

How to become a qualified property manager

The focus of property management is safety and environmental sanitation, because these two points are intuitively felt by owners every day. Property management has no customer service, and the products it produces are directly oriented to the owners. Without intermediate products, the words and deeds of property management company employees represent the company's image. Therefore, the requirements for service quality are very strict, and we should think what the owners think and be anxious about what the owners are anxious about. The most important thing is to let the owners feel that property management does not exist in the form of a company, but in the concept of home. The concept of home is roughly safety, warmth and so on.

I am a security captain, and I want to be a qualified property manager. From my standpoint:

1. service: work in line with the concept that there is no trivial matter in the property. Even if you can't do it, the host will see that you are more anxious than he is, so you won't complain about anything and take the master's business as your own. Don't pass the buck and say irrelevant things. Everything that the owner can't solve should be reported and followed up to give an answer. If you can solve it yourself, let other departments know if necessary, and don't form a connection between departments.

2. Safety: do a good job in security team and fire safety training, implement the post responsibility system, and do a good job in the registration system and inspection system. Let the master

3. Care: strengthen communication with team members and understand the emotions and personal lives of the employees below.