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What are the working methods of "three entrances, three entrances and three washes" in the post office?
Postal services: entering communities, campuses and shopping malls (hereinafter referred to as "three-in-one project").
First, the significance of promoting "Trinity Project"
(1) Postal services undertake universal service obligations. By promoting the "trinity project", postal services can be extended to the grassroots and the masses, which is of great significance to promoting the construction of three civilizations in towns and campuses.
(2) Promoting the "Trinity Project" can enable the broad masses of the people to know the principles and policies of the CPC Central Committee, the State Council and the provincial party committee and government in time, enrich the cultural positions of communities and campuses, spread advanced culture, enhance the level of urban civilization, improve the quality of citizens and maintain social stability.
(3) The implementation of the "Trinity Project" can further meet the growing postal needs of the people and better provide high-quality and efficient postal services for the general public.
(D) The implementation of the "Trinity Project" can expand employment, provide opportunities for laid-off workers to re-employment and poor students to work and study, and reduce the social burden.
Two, the main contents of the postal "three projects"
(a) the postal "three access" service outlets. Community postal service outlets are mainly located in business districts and communities. The outlets are located in areas where residents frequently come and go and it is convenient to use postal services. It can be located in the community comprehensive commercial service area, at the door of the community, on the first floor of the residential building, or set up a postal comprehensive service kiosk alone. Campus postal service outlets are mainly located in undergraduate colleges, high and secondary vocational colleges and large middle schools, and can be located at the school gate, commercial service points, canteens or dormitory areas; The establishment of service outlets in commercial buildings is mainly aimed at office buildings and large shopping malls, and can be located at the entrance and exit of the gate.
The construction of postal "three-in" outlets should adhere to the principle of combining social benefits with economic benefits, and be built in places with customer demand, market potential and convenient postal use. According to the different consumption characteristics, service groups, service radius and business volume of communities, campuses and commercial buildings, combined with the location of local post offices, and on the basis of full investigation, we will steadily promote the construction of "Trinity Project" service outlets.
(two) the postal service mode of communities, campuses and commercial buildings. In the construction of postal "three-in" outlets, the relevant departments are used to provide venues and houses, and the fees for leasing, property management and land occupation (temporary construction) are reduced or exempted. The postal department shall provide necessary equipment and facilities and implement unified and standardized management.
(3) The main contents of postal services.
It mainly provides three types of services:
1. Basic postal services, such as delivery of mail, newspapers and parcels, collection and payment of public utility fees and telephone charges, agency insurance, pension payment, sales of stamp products, sales of mail-order goods, agency telecommunications, collection of mail and parcels, subscription to newspapers and magazines, postal remittance, business letters, etc.
2. E-commerce business, such as distribution service of purified water, milk, drinks, food and other daily necessities, payment collection, information service, etc. ; 3. Comprehensive services, such as domestic service, commodity sales service, ticketing agent, printing and copying service, etc.
(four) the service mode of the postal "three access" outlets. The service hours of community and campus postal service centers are based on the principle of meeting the needs of users, and the service is delayed during the peak period of operation. The door-to-door delivery of physical objects should be based on the user's life rules or appointment time, and the time-sharing operation mode should be adopted. The postal service center of commercial building provides "door-to-door, table-to-table" door-to-door service to the unit, and the service time depends on the business hours of the unit.
(five) in the "three into" outlets to hire postal personnel. Postal service center staff can be openly recruited to the public, giving priority to laid-off workers at postal service center outlets. The staff of the postal service center on campus can take care of poor students and provide opportunities for work-study programs. You can also entrust a social agency. Among the residents who have the conditions to set up postal service centers, postal services entrust residents to start various businesses.
Three, the standardized management of postal "three services"
(1) Adhere to the unified brand. "Sanjin" outlets are branches of postal services, and are uniformly marked as "* postal service centers (points) of communities (schools and shopping malls)", with white characters on a white background and chain number *. Indicate the service business type, service mode, service price, service time, contact telephone number, supervision telephone number and service slogan in an obvious position. Business personnel to implement listing services, indicating the name and job number.
(2) Adhere to unified and standardized management. As the competent department of "Three Enters" construction, postal service is responsible for signing agency contracts with agencies or agents, strengthening the training, assessment, supervision and inspection of business personnel, and formulating rules and regulations.
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