Shenzhen pilot government hired a third-party property management evaluation agency.

When there is a property management dispute in a residential area, it is usually the industry Committee and the management office that "justice is in the hearts of the people and the woman is reasonable". What should I do? In this year's property management reform plan in Luohu District, the tentative idea of evaluating the performance satisfaction index system of residential property management and industry committees has attracted much attention. The evaluation report of the first pilot community has been released. It is understood that it is the first case in Shenzhen for the government to organize a third-party evaluation agency to investigate and evaluate the performance of property service enterprises and industry committees by purchasing services.

On-site investigation, evidence collection and inquiry

The first residential area included in the pilot project is Hongjing Cuifeng Garden, located in Luosha Road, Luohu District. The occupancy time of the community was June 5438+October 2007/kloc-0. It belongs to a high-rise community, with a total of 447 households and a population of 1300.

During 20 15,165438+1October 20 -26, Shenzhen pengchengbao property service appraisal co., ltd. went to Hongjing Cuifeng Garden for field investigation, investigation and evidence collection four times, and analyzed according to the samples collected through on-site communication. The property service appraisal report of Hongjing Cuifeng Garden and the performance appraisal of Hongjing Cuifeng Garden Owners Committee.

"In addition to submitting the evaluation report to the Housing and Construction Bureau of Luohu District, we also provided a copy to the property management office of Hongjing Cuifeng Garden and the industry committee. So far, we have not received relevant feedback. " Dong Huibin, head of Shenzhen Pengchengbao Property Service Appraisal Co., Ltd. said. It is understood that it is the first case in Shenzhen for the government to organize a third-party evaluation agency to investigate and evaluate the performance of property service enterprises and industry committees by purchasing services.

The Property Service Appraisal Report of Hongjing Cuifeng Garden issued by Shenzhen Pengchengbao Property Service Appraisal Co., Ltd. is as long as 14 pages, and the appraisal scope includes six major items, with a full score of 100. The final scores of the first five items are 90 points, 89 points, 88 points, 88 points and 82 points respectively.

Why did you lose points? "There are pictures and truth"

In order to let the management office know clearly where they lost their points, there are pictures in the evaluation report as evidence. For example, if the warehouse is poorly managed and not equipped with a fire extinguisher, 2 points will be deducted. The report provides the pictures taken by the appraisal company when it checks the warehouse. Another example: there is something wrong with the toll booth video, and there is no license plate screen, so 1 minute will be deducted. The report is also accompanied by photos of the problems found in the sampling inspection. "There is a picture with the truth. This is a very objective and true report, and when we investigated and sampled the community, the management office had a special person to participate in the whole process. " Dong Huibin said.

In contrast, the content of the performance evaluation report of the industry Committee is much less. The appraisal company mainly inspects the daily operation data of the industry committee, including whether the general election data are complete, whether the official seal of the industry committee is standardized, whether the division of labor among members is clear, and the use of special funds for property. For the problems existing in the performance of the industry Committee, the report gives a detailed explanation and gives relevant suggestions.

This appraisal does not involve the property management account.

A considerable part of the contradiction between property management and property management arises from the income and expenditure of property service fees. This problem also exists in Hongjing Cuifeng Garden. Because of the adjustment of property management fees, the relationship between Hongjing Cuifeng Garden Industry Committee and Management Office was once very tense. However, there is no account audit for this appraisal project, because Pengchengbao Property Service Appraisal Co., Ltd. has no financial audit qualification at present. "If the industry Committee has this demand, we can help contact an organization with audit qualifications to audit the accounts of the community." Dong Huibin said.

(The above answers were published on 2015-12-13. Please refer to the actual situation for the current purchase policy. )

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