Who should I complain about the water and power failure of the property?

Owners can complain to the relevant water supply companies and power supply companies and ask for the restoration of water supply and power supply. Judging from the relationship between the owner and the property management community, the management and maintenance of water, electricity and heat are generally not part of the property service contract. Property management community is generally managed by professional service units such as water, electricity and heat. The property management community has no right and should not take the practice of cutting off water and electricity, but should choose legal means to solve the problem.

1. Who should I complain about the water and power failure of the property?

Property companies have no power to cut off water and electricity, just as the power to stop the phone is in the hands of the telecommunications bureau, the power to cut off water and electricity should be in the water supply company and power supply company. And now many communities have implemented the consumption form of buying water in advance and buying electricity plug-in cards.

In practice, if the owner encounters water and power failure of the property, he can complain in the following ways:

First of all, the owner can go to the relevant water supply company and power supply company to reflect the situation and ask for the restoration of water supply and power supply.

In fact, as long as you pay the water and electricity bills on time, people's water supply companies and power supply companies will generally not allow the property to take such measures for you. Moreover, even if people want to take such measures against you, they have to follow the procedure. If the property management company fails to follow the procedures of the relevant departments, it is still unreasonable, and the relevant owners can claim compensation.

Secondly, if the problem is not solved after the coordination of the water supply and power supply company, you can complain to the real estate administrative department at or above the county level and ask for the restoration of water supply and power supply. For example, complain to the property department of the Housing Authority at or above the county level.

Finally, if the problem is not finally solved, then at this time, the owner can collect information and bring a lawsuit to the court, demanding that the water supply and power supply be restored and compensate the corresponding losses.

As for property management companies, under what circumstances the owners can take measures to cut off water and electricity, mainly in the following situations:

1. When the owner fails to pay the water and electricity charges and authorizes the property management company to collect and remit them, the water and electricity can be cut off.

2. In case of catastrophic accident, the property management company has the right to cut off water and electricity. For example, in case of fire, the property has the right to cut off the power supply according to the specific situation; The owner's house is empty, the water pipe bursts, and the property can stop water supply.

3. The property has the right to stop the water supply and power outage according to the relevant administrative orders or the notice of the water supply and power supply department. For example, the power supply department should guarantee the power supply line, and when the power outage notice is issued to the public, the property can be blacked out within the specified time.

To sum up, the property company has no right to cut off water and electricity. If the property is operated in violation of regulations, it can directly take legal measures to safeguard the owners' rights and interests, but for our owners, it is also necessary to pay the utilities on time, so that this will not happen and the two sides can maintain friendly relations.