Air conditioning after-sales commitment letter

Air conditioning after-sales commitment letter template

In today's society, the application of commitment letter is more and more extensive. If approved by the contract, it can be performed as part of the contract. Do you know how to write a letter of commitment? The following is the template of the after-sales commitment letter of air conditioning that I carefully arranged. Welcome to read the collection.

Air-conditioning after-sales commitment letter 1 I am the owner of unit xx in building xx of xx hall. In order to ensure the neatness of the internal and external facades of residential buildings and not destroy the original appearance and design style, I am willing to strictly abide by the Regulations of Shenzhen Municipality on Decoration Management and the Agreement on House Decoration Management, install air conditioners, security doors (window grilles) and balcony safety nets, and change indoor fire-fighting facilities (spraying, smoke temperature) and weak current.

1. Stainless steel bracket for air conditioner is installed in the original design position, and the air conditioner drip pipe is connected to the drain; If there is no air conditioning installation location in the original design, it must be installed at the location designated by the management office in accordance with the principle of two-way unification.

2. The security door is installed outside the entrance door and close to the door frame, without changing the size of the original door opening; The window security window flower is installed on the inner surface of the glass window according to the style specified by the management office.

3. The main balcony shall not be closed, the floor-to-ceiling glass door of the balcony shall not be shifted or changed in its original size, and the switch door shall be installed in the floor-to-ceiling glass door.

4. Do not change the fire-fighting facilities (spray, smoke, temperature) and weak current system in the room.

If there is any violation of the above commitments in the construction process, the management office has the right to point out the rectification, and the resulting responsibilities shall be borne by me, and the required rectification expenses shall be borne by me.

Commitment:

date month year

Air conditioning after-sales commitment 2 I. Purpose of after-sales service

The service tenet is "professionalism, standardization, teamwork and high efficiency". We will provide you with satisfactory promised specifications and professional services with the highest efficiency in the shortest time.

Second, after-sales service commitment

After the after-sales service information center of our company receives the repair report with complete user information, the information center will carry out specific service tasks such as maintenance and debugging within 10 minutes and reply to the information source; The service personnel will arrive at the scene to solve the problem within 2 hours. And has a perennial spare parts library to provide customers with the best after-sales service. Our company provides lifelong service for the products we sell.

Third, the service personnel configuration

The after-sales service center has 68 managers, including the national after-sales service manager, and a group of service directors and technical support personnel with comprehensive technology and thoughtful service. There are 23 after-sales service centers and 29 maintenance stations in major cities in Shandong Province, and there are 1 10 maintenance and debugging service personnel. The after-sales service center has perfect service facilities and technical force, equipped with sufficient spare parts warehouse, more than 20 sets of professional maintenance tools and a group of professional maintenance personnel. At the same time, professional after-sales engineers are stationed all the year round for training and guidance, and the level of after-sales service is constantly improved. After-sales service information center, which accepts product maintenance and complaint services for the whole country;

Fourth, the warranty service content

1) This project provides a 36-month warranty period after commissioning and acceptance. Among them, the installation of electrical pipelines, water supply and drainage pipelines and equipment is 3 years; The heating and cooling system consists of three heating periods and cooling periods.

2) For major engineering projects, the after-sales service center will send people to the site for technical guidance at the stage of equipment installation and commissioning according to the requirements of users or installation units, and supervise the construction quality to assist the owner in engineering installation and acceptance;

3) During the warranty period, the company will replace spare parts and restore the products to normal condition in case of any failure caused by product quality problems.

Verb (abbreviation for verb) disclaimer during warranty period

The following conditions of the product are not covered by the warranty, but the company can provide users with preferential charging services:

1) Damage caused by improper use, maintenance, storage or transportation by users;

2) Damage caused by unstable local power grid voltage or power supply voltage of air-conditioning products;

3) Damage caused by users' abnormal use, such as changing circuit wiring and replacing internal spare parts. Due to the harsh installation and use environment;

4) No warranty certificate; The name, model and serial number of the air-conditioning product on the warranty certificate are inconsistent with or altered from the name, model and serial number of the air-conditioning product being maintained;

5) Damage caused by force majeure and natural disasters (storms, earthquakes, etc.). ) or accident;

Sixth, extend after-sales service.

In order to avoid the worries of the owners of our products outside the warranty period and ensure the normal operation of the products, according to the needs of the owners, our after-sales service provides the owners with maintenance services outside the warranty period at preferential prices and signs maintenance contracts outside the warranty period. The services provided are as follows, and the specific terms are subject to the maintenance contract outside the warranty period.

1. Equipment inspection service: air conditioners are inspected free of charge every two months during the use season, and detailed records are made. Three copies are reserved for users, and one copy is submitted to the after-sales service center for record.

2. Equipment maintenance service: free maintenance will be provided twice a year (when the refrigeration is turned on for the first time and when the heating is turned on for the first time every year).

The specific contents of maintenance services are as follows:

1) Clean the return air filter of the indoor unit;

2) Circuit inspection: detect the power supply voltage; Check the connection point of the line and fasten it, and check whether the working voltage and current of the machine are within the rated range;

3) Inspection of fluorine loop system: check the operation of compressor and detect the high and low pressure of fluorine loop;

4) Air duct system inspection: check the operation of indoor unit and cooling tower fan, and check whether the static pressure at the outlet of air conditioning unit is normal;

5) check whether the condensate pipe drainage is smooth;

6) Check whether the machine has abnormal sound.

3, equipment maintenance services:

During the signed warranty period, the company's maintenance service personnel will arrive at the scene to solve the problem within the time agreed in the contract; Parts procurement and personnel labor costs are agreed by both parties in the contract.

Seven, parts supply

In order to ensure the normal maintenance of the products, even if the products are updated in the future, the spare parts of the models sold by the after-sales service center are still guaranteed to be supplied within three years, and will be supplied to users at preferential prices outside the warranty period.

Eight. Service supervision and complaints

1) In order to ensure that after-sales service personnel at all levels fully implement the service tenet, the manufacturer's after-sales service center makes a telephone return visit to various maintenance projects;

2) If users are not satisfied with the product quality and after-sales service, they can directly complain to the after-sales service center, and the after-sales service center will, in the shortest time; Sincerely solve your reasonable requirements and give you a satisfactory answer;

3) In order to better provide users with satisfactory value-added services, the after-sales service center will establish a perfect user file database, which will be managed by the information department of the after-sales service center. Every owner will enjoy the membership service, and the machine information used by the owner will be recorded in the database in detail, including the model of the machine used by the user, the factory number, the record of each maintenance, the name of the maintenance technician, the maintenance record, and the record of the main parts replaced each time.

Commitment:

date month year

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