Who will solve the quality problem of new houses?

1. If the quality problem of the new house is within the warranty period, it should be handled by the developer;

2, beyond the warranty period can reflect the compensation requirements to the owners' committee or property management unit, generally handled by the owner of the house;

3, upstairs and downstairs decoration, caused by use, generally handled by upstairs and downstairs residents.

Who should complain about the quality of the house?

1, Housing Quality Management Authority: Housing Construction Bureau

The Housing and Construction Bureau has a quality supervision station, which is mainly responsible for the inspection of housing quality. You can complain to them. After receiving the materials, the quality supervision station shall promptly investigate. In addition to ordering them to compensate property buyers for their illegal acts, they should also be given corresponding administrative penalties for their illegal acts.

2. Negotiate directly with the developer and solve it through negotiation.

(1, prepare detailed and sufficient evidence and necessary supporting materials.

(2) Adhere to the principle of fairness, reasonableness and seeking truth from facts. When negotiating with developers, we should clarify the facts of the problem and put forward our own reasonable requirements. If necessary, it can specify the legal provisions on which it is based in order to solve the problem as soon as possible.

(3) Pay attention to timeliness. The warranty period of a house is usually 5 years. The solution of some problems is time-sensitive, so don't be blinded by the delay of developers and wait blindly. Therefore, if the evidence is conclusive and the facts are clear, if the developer deliberately shirks the responsibility, the buyers will resolutely take other ways to solve the problem.

3. complain to the consumer association.

If negotiation fails, the buyer had better complain to the consumer association. Consumers' association is an organization established according to law to protect consumers' legitimate rights and interests, and it is the main social group to supervise goods and services. Therefore, when the legitimate rights and interests of consumers are infringed, it is the most common way to complain to the consumer association and ask the consumer association to mediate, which can solve the dispute smoothly and effectively.

Solutions to housing quality problems

1. If there are some minor quality defects, such as hollowing in a small area, lack of accessories for doors and windows, poor sealing and inflexible opening, etc. These problems can be directly reported to the owner or developer for handling, and the owner or developer will arrange special construction personnel to carry out the maintenance work of the problems.

2. As for some big quality problems, it directly leads to the owner's failure to complete the occupancy. For example, the house leaks water. If the owner hasn't finished the formalities of closing the house, then the owner can request to refuse to close the house according to law at this time, and then go through the formalities after the developer has rectified all the quality problems. In addition, according to the relevant provisions of the contract, developers can be required to bear the liability for breach of contract caused by delayed delivery; If the owner goes through the check-in procedures and finds these problems after check-in, the owner has the right to ask the developer to bear the losses during the maintenance period to safeguard his rights and interests.

3. If there are cracks and exposed tendons in the house, the owner has the right to ask the developer to find out the reasons as soon as possible and issue a report from the national professional appraisal department to prove whether there are serious structural safety problems in the house. If there is no safety structure problem, the developer can be required to carry out daily maintenance and rectification, and the losses during rectification shall be borne by the developer; If it is confirmed that there are serious safety structural problems in the house, then the owner has the right to request to return a house, and the developer should bear the liability for breach of contract. If the developer refuses to return a house, then the owner has the right to ask the developer to issue a design rectification plan of the design department to reinforce and rectify the house to ensure the structural safety of the house, and the developer shall be responsible for the rectification losses during the period.