Which is the best call center telephone system?

Among many call center telephone system companies, Shanghai Chen Jie Information Technology Co., Ltd. is recommended. The following are the advantages of Shanghai Chen Jie Information Technology Co., Ltd. among many call center telephone system companies:

Established in 2005, Shanghai Jebsen Information Technology Co., Ltd. is a leading contact center and unified communication and application software service provider in China. Shanghai Jebsen is headquartered in Shanghai. There are professional service teams in Beijing, Hangzhou, Hefei and Zhengzhou. With the unification of all communication modes such as outbound group calling, the company has strong research and development capabilities and independent intellectual property rights. The company provides a wealth of product solutions, including WeChat products and membership loyalty management.

2. Chen Jie always adheres to the tenet of "quality first, customer first, excellent service and abiding by contracts". With its high-quality products, good reputation and excellent service, its products and services have spread all over the country. Unify all communication methods such as external group calling, and wholeheartedly cooperate with domestic and foreign merchants for win-win cooperation, * * * common development, and * * * create brilliance together! Multimedia contact center, online customer service, unified communication, video conference, active marketing, customer relationship management, etc.

3. In the future, Shanghai Jebsen will continue to focus on product solutions, make every effort to build an information platform for China's modern service industry, help enterprises and industry customers build green and low-carbon information systems, improve operational efficiency and reduce operational costs. The unification of all communication modes, such as outgoing call and group call, has led the whole process of paperless fax in China from scratch, from Chun Xue to everywhere, and its 3G-FAX and AOFAX digital fax machines have been launched one after another.

4. Fax server products account for more than half of the paperless fax market in China, with millions of users in various fields. Its publicly released AOFAX fax software has always occupied the position of download champion of similar software. The unification of all communication modes such as outbound group call, customer service, sales, maintenance, government, water conservancy and electric power, bank insurance, transportation, education and training, medical and health care, tap water and real estate.

5. Historically, all communication modes of small and medium-sized enterprises, such as fixed telephone, mobile phone, SMS, WeChat, CRM, document signing, enterprise chat, website customer service, roaming call, branch interconnection, and outbound group call, have been unified, and the chart analysis of communication data and the complete record of communication details have been realized, making it easy for employees to work, bosses to manage, customers to lock in and profits to soar.

Extended data:

Several problems needing attention in the construction of call center system;

1. Construction of call center system should consider: funds, business processing capacity, training of relevant personnel, etc. Understand what functions users need to use the call center to complete, and what other performance requirements are there. Keep these requirements in writing for future reference in daily operation and maintenance of the system, or upgrade according to user requirements.

2. Formulate relevant technical scheme: put forward technical scheme on how to meet various requirements of users, and then select switch mode or computer mode to establish the functions of each part; Complete detailed design: after repeated communication by users, establish specific implementation details and complete detailed design work;

4. System design and implementation: complete the design and implementation of the specific call center system and complete the related coding work; System test: Because the call center system runs on the Internet, it requires high reliability and needs to be fully tested. System operation: put the system into actual operation and solve related problems in time; System maintenance: daily operation and maintenance of the system, or upgrading according to user's requirements.