Work report of property supervisor

According to the actual situation of the community, report the work of the property manager, complete the work plan and do a good job in the protection of finished products. Completed various management schemes of the community, such as: property repossession process, vehicle management scheme, public security management scheme, decoration management scheme, maintenance workflow, etc. I sorted out the report materials of the property manager for your reference. Please refer to them.

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According to the actual situation of the community, we should rationalize and improve the management work while improving the service, so that the property management work in the early stage of the community will gradually embark on the track of standardization. Since the establishment of this department, the work of the property manager is summarized as follows:

I. Completion of daily work objectives (I) Property management in the early stage of the owner's occupancy.

1. Be familiar with the construction of various facilities and equipment in the residential area, and cooperate with the engineering department to complete the acceptance of various constructions;

2. According to the actual situation of the community, complete the work plan and do a good job in the protection of finished products. Completed various management schemes of the community, such as: property repossession process, vehicle management scheme, public security management scheme, decoration management scheme, maintenance workflow, etc.

3. Cooperate with the sales work of the sales department;

In order to cooperate with the sales work, on the one hand, we should do a good job of taking over the property, on the other hand, the customer service staff should patiently answer customers' questions about property management, and at the same time, we should arrange cleaning services on the spot, and the security guards should provide 24-hour military service to maintain a good mental outlook.

4. Make preparations for the owner's occupancy, sort out the occupancy data and various agreements and management regulations, and successfully complete the handover work; According to the actual situation of the community, the process and post of check-in procedures are reasonably formulated, and the owner's notice of check-in, decoration notice and decoration procedure flow chart are set up to make the handover work go smoothly. At present, Z-end merchants have occupied 8 households, and all office buildings have been put into use.

(2) Housing management

The construction units of Z office building and Z upper courtyard have been handed over one after another, and the Property Management Office cooperated with the Engineering Department to complete the acceptance work, and * * * conducted the acceptance for more than 20 times, made a written summary of the unqualified items, followed up the rectification of the construction party, and filed the existing problems.

In order to improve this work, the housing management files have been established, the housing management system has been formulated, the management plan has been formulated, and a special person is responsible for regular inspection. Z office building has been put into use, with no damage in decoration, unified appearance and no behavior endangering the building structure.

(3) Management of public facilities and equipment

For the Z office building that has been put into use, a complete maintenance plan and emergency plan have been formulated in the management of public facilities and equipment, so that daily inspection registration and minor repairs can be recorded. Complete minor maintenance and emergency maintenance to meet the management requirements of facilities and equipment maintenance in place, timely maintenance and normal operation.

z？ All kinds of public facilities and equipment in the upper courtyard can be used normally. The property management department focuses on the protection of finished products, regularly checks public lighting, tube wells, garages and other facilities, and handles problems in time when found.

(4) Environmental sanitation and greening management

In terms of environmental sanitation, in view of the gradual improvement of the residential environment, everyone began to organize regular and irregular cleaning, formulated corresponding cleaning procedures and assessment methods, and bagged and fixed-point piled up decoration garbage, centralized transportation management, strengthened the sanitary inspection of the residential area, and ensured the cleanliness and beauty of the residential area.

The greening of residential areas is still maintained by the construction unit, and the management office actively cooperates with and supervises the greening company to carry out the construction and maintenance work, and puts forward reasonable suggestions in time for the problems existing in the construction and maintenance of the greening company.

(5) Community safety work

Public security prevention and fire fighting in residential areas are the top priority of property management. The security of the upper courtyard community is managed by a professional security company, which is responsible for the maintenance of public order, smooth roads, garage management, peripheral vehicle parking management and fire safety management of the property. Security personnel are required to carefully inspect, perform civilized duties, be polite and manage boldly when encountering bad people and things, so that the security work in the community is in a good state.

(6) Others

1. Do a good job in maintenance service.

In order to do a good job in the maintenance of houses and related facilities, we work closely with developers, builders and manufacturers to determine maintenance procedures and methods to ensure the timely rate and completion rate of maintenance work. * * * 42 maintenance complaints were accepted and 42 were completed, with a completion rate of 100%. Cooperate with the engineering department for maintenance and inspection of work schedule for about 170 times. In terms of public facilities and equipment, all kinds of facilities are regularly maintained and inspected in time, and problems are found to be repaired and handled in time to ensure that the normal use of the owners will not be affected.

2. Strengthen the management of residential decoration.

Decoration management of residential quarters is an important part of early property management, which is related to the service life and safety of the property and the integrity and beauty of the houses in residential quarters. According to the actual situation and management requirements of residential quarters, we have formulated detailed management systems, such as decoration instructions, cleaning and transportation methods of decoration garbage, etc. , and adhere to the daily inspection of decoration households, make records, solve problems in time, and adhere to the principle. Ensure that the main structure of the house is intact, and ensure that the appearance of the community is unified, intact and beautiful.

3. Listen carefully to the opinions of the owners and solve problems for the residents in time.

The owner's suggestion is our working principle. Therefore, we can carefully record the problems reflected by residents, deal with them in time, improve communication with owners, patiently explain to owners, and solve problems for residents in time.

Second, the existing problems and lessons Although we have made some achievements in our work for half a year, there are still many places that need to be improved and strengthened. First, the overall quality of management and service personnel is not high, the sense of service is not strong, all aspects are not considered comprehensively, and the practical ability needs to be improved; Second, there is not enough communication and understanding with the owners. Third, the management of equipment and facilities needs to be strengthened. In view of the above problems, in the 20XX years of work, we will learn from experience and lessons, strive to improve employees' owner skills and management level, and do a better job.

Three. 20XX work plan (1) Department management: integrate management office resources, train employees' work skills, implement assessment mechanism, and strengthen the competition awareness of all staff.

Refine the responsibilities of each post in the department, clarify the responsibilities and rights, avoid dead ends in work, and do the service work in detail. On the basis of ensuring the steady improvement of the management quality of each team, we will strive to improve the overall management and service level of the department, ensure that no major safety accidents occur, and make the property services of Z Shangyuan and Narigelang more detailed and efficient.

Establish and improve the performance appraisal system of customer service personnel, maintenance, security and cleaning, implement the monthly work appraisal mechanism, advocate the competitive consciousness of employees to survive the fittest, strengthen the study of professional knowledge, and consciously abide by and maintain the management system of the company and departments.

(two) cooperate with the engineering department to take over the acceptance and daily inspection work; Cooperate with the sales department to make preparations for sales and opening.

(3) Strengthen system construction and strengthen supervision and inspection.

(four) the establishment of domestic service, paid maintenance, do a good job in the management of clubs and parking lots, improve property services.

(5) Do a good job in external coordination, further straighten out various relationships, work closely with developers, and actively contact police stations, urban management, sanitation, telecommunications, heating and other departments in order to smoothly carry out property services.

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