In the service industry, service attitude is more important than service skills.

We believe that service attitude is more important than service skills. As the saying goes, attitude determines everything, which is reflected in three aspects.

First, service attitude can affect the cultivation of service skills. 1996 Atlanta Olympic Games has a short training time for drivers' volunteers. One of the volunteers knows every road in the city himself. This volunteer is a rich man with a private jet. Isn't his service attitude more important than his service skills?

Second, service attitude determines the exertion of service skills. If you don't have a proactive service attitude and try your best to do a good job, the efficiency and quality of service will be greatly reduced. At the 2000 Sydney Olympic Games, nearly 50% drivers left their jobs without authorization because they felt no sense of accomplishment. Are their service skills insufficient? Of course not. What they lack is the correct service attitude. This happened at the Beijing Olympic Games. How can I do it well? This proves that the height of service success depends more on attitude.

Third, a good service attitude makes people actively seek solutions to problems. In the service, there will always be some unexpected events, which are likely to be beyond your skills. Without a positive service attitude, problems will persist or even go wrong. If a Sudanese reporter asks you for directions in an emergency interview, although you don't know Arabic, your good service attitude allows you to ask someone who knows Arabic for help as quickly as possible so as not to delay things. If you have a bad service attitude, you will get rid of the language barrier and refuse to help. What will foreign guests think of China?

To sum up, our view is that service attitude is more important than service skills.