Grade standard of property service in ordinary residential quarters

The property service grade standard of ordinary residential quarters refers to the property management service standard of different types of residential quarters stipulated by the state. According to the standard, the property service level is divided into three levels, namely, Grade A, Grade B and Grade C. Property enterprises that reach the standard level can provide corresponding services.

The Grade Standard of Property Service for Ordinary Residential Quarters was promulgated by the Ministry of Housing and Urban-Rural Development on February 20 16, which is applicable to residential quarters, multi-storey residential quarters, villa residential quarters and old residential quarters. According to the standard, the property service level is divided into Grade A, Grade B and Grade C, and the property enterprises that reach the standard level can provide corresponding services. Grade A property service is the highest level, mainly for high-grade residential quarters and special houses, and requires very high quality of service, such as 24-hour duty and greening rate of residential quarters. Grade B property services are suitable for ordinary residential quarters, and there are clear standards in staffing, service management system and service content, such as regular service quality evaluation. Class C property services are suitable for simple communities and provide relatively basic services. The service level of property enterprises needs to be evaluated according to relevant standards, including personnel management, service quality, management system, service facilities, security and so on. Property enterprises that reach Grade A, Grade B or Grade C can provide corresponding services according to the standards, and will also be subject to corresponding supervision and guidance.

What's the difference between Grade A property services and other grades? Grade-A property services are aimed at high-end residential quarters and special houses, which require very high quality of service, such as 24-hour duty and greening rate of residential quarters. Other levels of property services are relatively basic, and the requirements for service quality, management system and safety are relatively low.

The standard of property service level in ordinary residential quarters is the standard to standardize property management and improve service quality. Property enterprises need to provide corresponding services according to the standards and provide high-quality property management services for residents.

Legal basis:

"Measures for the Administration of Star Rating of Service Quality of Property Service Enterprises" Article 4 The star rating of property service quality is divided into Grade A, Grade B and Grade C, and the star rating of service quality is determined by the evaluation results of functional departments.