Civilized Etiquette in Property Management

(1) To create a good communication image, you must pay attention to manners, so you must pay attention to your behavior. Manners and manners are the expression of self-sincerity, and a person's external manners and actions can directly show his attitude. Be polite to others, be natural and graceful, observe the general etiquette of advancing and retreating, and try to avoid all kinds of impolite and uncivilized habits.

(2) When visiting the customer's office or home, ring the doorbell or gently knock on the door before entering the door, and then stand at the door and wait. Don't ring the doorbell or knock on the door for too long. Don't enter the room without the permission of the owner or the owner.

(3) Behavior in front of customers ☆ Nod and smile as a gift when meeting customers. If you don't make an appointment in advance, you should apologize to the customer first and then explain your purpose. At the same time, take the initiative to greet or nod to everyone present.

☆ In a customer's home, you can't come uninvited. Even if you are familiar with it, don't touch and fiddle with the things on the customer's desk at will, let alone fiddle with the customer's business card, let alone fiddle with the books, flowers and other furnishings in the room.

☆ It is not easy to sit down by yourself before others (hosts) sit down. Sit up straight, lean forward slightly and don't cross your legs.

☆ Talk to customers with a positive attitude and a gentle tone. When the customer speaks, listen carefully and answer with "yes" first. Keep your eyes on each other and pay constant attention to each other's expressions.

☆ When standing, keep your upper body stable, put your hands on your sides, don't carry your back, don't hold your chest with your hands, and don't lean sideways. When the host gets up or leaves the table, he should stand up at the same time. When you meet a customer for the first time or leave, you are humble, unhurried, well-behaved and polite.

☆ We should form good habits and overcome all kinds of indecent behaviors. Don't blow your nose, pick your ears, pick your teeth, get a manicure, yawn, cough or sneeze in front of customers. There is nothing you can do. Cover your mouth and nose with your hands, face sideways, try not to be present, and don't throw scraps of paper. Although these are some details, together they form the overall impression of your customers.