Is it reasonable for the property to charge management fees for battery cars?

1. Is it reasonable for the property to charge the management fee for the battery car?

1. It is reasonable for the property to charge the management fee of the battery car. It is legal for the property company to charge the charging fee for electric vehicles in the residential area, because the property company is a contract-based enterprise and the charging is also based on the contract. After the electric motorcycle enters the community, the property management company will guide the parking area in an obvious position, and the parking area should be set in the idle space downstairs as far as possible, which is in line with the habit of the owner to park nearby.

2. Legal basis: Article 275 of the Civil Code of People's Republic of China (PRC).

Ownership of parking spaces and garages planned for parking cars within a building division shall be agreed upon by the parties through sale, gift or lease.

Parking spaces that occupy roads or other venues owned by the owner for parking cars shall be owned by the owner.

Second, what is the basic process of property complaints?

1, record the specific content of the complaint. Property staff should make a concrete record of all the contents of customer complaints according to the customer complaint application form, such as the complainant's name, complaint period, complaint object, complaint terms, etc.

2. Identify whether the complaint is established. After mastering the information of customer complaints, it is also necessary to clarify whether the reasons for customer complaints are sufficient and whether the demand for complaints is effective. If the complaint is not established, then you can respond to the customer in an implicit way, get the forgiveness of the customer and eliminate the misunderstanding between them;

3. Clear the department responsible for complaint resolution. According to the specific content of customer complaints, the relevant presiding enterprises and the presiding responsible persons should be clearly defined;

4. The responsible department analyzes the cause of the complaint. Find out the specific reasons of customer complaints and the actual responsible person who caused them;

5. Fair and clear treatment plan. According to the specific situation of customer complaints and referring to the customer complaint regulations, clearly put forward the detailed plan for effectively handling complaints;

6. Submit the instructions of the leader. For customer complaints, the relevant competent leaders should explain the complaint handling plan one by one in detail and reply in time. Then, according to the actual situation, take all possible countermeasures to keep the damage that has happened as much as possible;

7. Implement the treatment plan. Property management should punish the person directly responsible, inform the customer and collect customer feedback as soon as possible. The person who is directly responsible and the person in charge of the department shall be punished according to the relevant requirements, and then a certain proportion of the performance appraisal or assets of the person in charge shall be deducted according to the loss caused by the complaint. Those responsible for the delay caused by improper handling of difficult problems should also be investigated for the relevant obligations of the other party;

8. Summarize the evaluation. To summarize and comprehensively evaluate the complaint handling methods, the relevant staff should sum up the experience and lessons, and also need to clearly put forward improvement countermeasures to prevent similar complaints from happening.