Monthly work summary of logistics manager

The logistics manager has a long way to go and undertakes several businesses closely related to the company's cost. Procurement, logistics and engineering subcontracting have become an important part of company cost management. The following is a summary of the monthly work of the logistics manager that I have compiled for you. I hope you like it.

In May, with the correct leadership and strong support of the company leaders, our department carried out a series of high-quality service work according to the work requirements of the company and our department, which ensured the steady improvement of our service work and the absolute safety of the owner unit. Here is a brief summary of this month's work, summing up experience and lessons, finding out the shortcomings, and laying a good foundation for next month's work.

I. Completion of tasks in the current month

1.Since May, the parking lot of the sub-branch has implemented a new management method for motor vehicle parking. Our department conducted a thorough investigation of the vehicles in the hospital in time, made a detailed registration, and cooperated with the owners to complete the signing of the parking agreement, with a total of 52 copies, which were copied and filed by our department and handed over to the logistics station.

2. Security personnel cooperated with the cleaning class 1 1 meeting, and the number of participants in * * * service guarantee was about 900.

3, our department should be the company's security department about fire safety rectification measures, fire drill contingency plans and other activities, using leisure time to actively carry out fire safety learning and fire emergency drill, at the same time, by qualified cleaning class in time to clean up the debris of pipes and wells on each floor, to eliminate potential safety hazards.

4. Do a good job in counting, registering and collecting all kinds of publicity materials and other items assigned by the office.

5. Contact the marketing department of the company in time to replace the floor ashtray stones.

6. In order to prevent accidents from entering the rainy season, our department organized a cleaning class in time to clean up the sundries on the east and west platforms on 17 and 4th floors, and hung protective nets on the sewers to prevent blockage.

7. In the case that our department is understaffed, the cleaning class works overtime to complete various tasks and ensure various meetings.

Second, the next work plan

1, coordinate with the marketing department to solve the procurement and customization of trash cans and clean work clothes;

2. Coordinate with the company's human resources department and office to solve the problems existing in some employees' medical insurance;

3. Do a good job in the team building of public security squadrons;

4. Understand the ideological trends of personnel and stabilize the team.

5. Complete other matters assigned by the company and the owner.

Chapter 2: Monthly summary of logistics manager's work. Time flies and the years are in a hurry. In a blink of an eye, 20xx is about to become history. Since I joined the Wanyuecheng project on May 1 20xx, I have received the support, care and love from the company leaders, from which I have learned a lot of management and technical experience, paving the way for my work in the Wanyuecheng project. Thank you very much for giving me this opportunity. The work is now reported as follows:

First of all, review the summary of the work carried out by the transferred company.

1, consciously strengthen management and technical knowledge learning, and strive to adapt to the new working environment.

In order to adapt to the new working environment as soon as possible, I learned the basic situation of the project through Manager Zhao. The weekly work meeting keeps me informed about the positions and responsibilities of various departments, and I get first-hand information for my work. While being familiar with the work, I learned the knowledge of civil engineering maintenance, fire fighting, drainage and other aspects through contact with relevant construction units, humbly asked the managers of various departments, constantly clarified the working ideas and summarized the working methods, so as to integrate into the work as soon as possible.

2, strict self-discipline, establish a good image of managers.

Project management of property management is on-site management. In my daily work, I always strictly demand that I lead by example, listen carefully to the opinions of employees in my work, respect and unite every employee, do not engage in centralized management, do not engage in privileges, and do not seek personal gain. I always demand that I be honest and practical, and establish a good image of managers among employees.

3, strengthen daily management, improve the level of property services.

Management produces benefits, and unity produces combat effectiveness. Starting from grasping employees' ideological work, firmly establish the guiding ideology of "a game of chess" in the project, guide employees to change their service concepts, keep daily diaries, write weekly work summaries and work plans for next week, and strengthen the continuous improvement of managers' own quality and business training.

After charging the operation fee of the heat exchange station, does the owner have any questions about the problems existing in our current management? Afterwards, I learned that there are serious problems in the current project. In order to uphold the service concept of "harmonious property", I strengthened the ideological education of employees' service consciousness, rectified the problems raised by the owners one after another, and fed back the rectification to the relevant owners. Through the efforts of all the staff of the project, the management and service now have made great progress than before.

4. Treat the owner's complaints, be supercilious and take them seriously, keep up with people and pay a return visit, and solve problems.

The property customer service center receives complaints from the owners every day. The customer service center carefully receives every car owner who complains, records relevant complaints in detail, and feeds them back to the heads of relevant departments. The person in charge informs the customer service center through rectification, and the customer service center reports the rectification progress to the owner, and finally solves the complaint. According to this process, our project department has completed many problems left over from the project. Through regular return visits and responsibility implementation, we not only strengthened communication with the owners, but also improved our service level.

5. Collection of property fees

There are 690 households in our community. Judging from the collection of property fees from September to June in 65438+February, except for some owners who did not pay property fees due to problems left over by the development company, most owners (who are coordinating with the development company) paid property fees in full and on time, and the collection rate was over 92%.

Second, the problems existing in the work and corrective measures

In the daily management work, some work requirements and standards are not seriously implemented, which leads to many problems in the work.

1. The department manager's work attitude and service awareness are poor.

The work exposed the professional knowledge, self-quality, meeting communication, work wrangling and other related issues of department managers. In order to prevent these problems, the project department strengthens the training of department managers. In 20 14, the project department will carry out regular business training from department managers to employees in line with the basic goal of striving to create a learning service team to ensure the improvement of the service level of the project department.

2. The ability of managers to deal with emergencies is not strong.

Judging from several service complaints on 20 14, there are still some deficiencies in the establishment of civilized cities, the operating expenses of heat exchange stations, the training of emergency plans and the effective handling of emergencies. With the gradual improvement of owners' requirements for community management and property services, training will be the focus of next year's work.

3. As the project leader, the management mode and methods are insufficient.

The management mode needs to be improved. Practice has proved that extensive and conservative management will eventually be abandoned. In order to meet the new requirements, we should be strict with ourselves, constantly strengthen the study of management business and change the management mode. Look at the problem from the company's point of view, think about the problem, sort out the management process, sum up some good methods and experiences, apply them through practice, organize managers to discuss, learn and exchange management experience on a regular basis, and learn from each other, and encourage employees to put forward reasonable suggestions to the company and the project department to seek management experience. To drive the whole project management level.

4. The waste of materials is serious, which increases the expenditure.

There is a waste in the use of materials. In order to save money and put an end to waste, we should reduce the waste of materials, strengthen the management of materials and minimize the cost in future work.

5. Insufficient customer service awareness, untimely handling of problems left over from the project, different work standards and substandard collection rate.

In order to improve customer service awareness, Zeng Qiang trained customer service personnel, strictly unified the service standards of customer service personnel, increased communication with community owners, actively served, understood the real needs of owners, and improved service quality.

Chapter 3: Monthly work summary of logistics manager. Here I summarize my work as an administrator in the past six months:

1. Handling complaints and disputes

Just as an administrator, I often encounter some complaints and disputes. Due to lack of work experience, many things can't be handled or solved well, and I am worried that things will be screwed up. If you often encounter problems, ask Xiaolin and Chen for good methods and measures, or directly report them to the superior leaders, and then observe and learn how the superior leaders deal with these things. In the process of handling complaints and disputes, I summed up a set of handling procedures: (1) First, we should do ideological work to "calm down" the complainant or disputant;

(2) Analyze and investigate the causes of the problems;

(3) If the problem involves the relevant laws and regulations of property management, we should combine the relevant laws and regulations of property management, and then formulate a scientific solution according to the actual situation;

(4) Finally, of course, the implementation of specific methods. And summarize the experience of each treatment to lay the foundation for dealing with similar problems in the future.

5] Paying a return visit to handle complaints and disputes can make our work affirmed by the owners, and at the same time, it can also shrink our relationship with the owners and facilitate the future property management work.

2. Delivery and decoration Delivery and decoration can be divided into two aspects: delivery, decoration procedures and decoration management.

(1) handover and decoration procedures

Before going through a handover and decoration procedure, I first learned about the whole process of handover and decoration procedure from Xiao Chen and made notes, and gradually became familiar with it in the process of handling handover and decoration procedures for different owners.

Delivery: ① Check the delivery invoice of the owner and the delivery notice of the sales department, and collect the delivery notice.

(2) Confirm the identity of the owner and file a copy of the owner's ID card, let the owner fill in the owner's file form, and fill in the owner's contract in the user manual (in triplicate, and file 2 copies) for the owner to sign;

(3) Hand over the house quality guarantee, instruction manual and tenant key, and let the owner sign for the above three things on the confirmation letter (in duplicate, 1), and do a good job in quality assurance and use.

Registration of instructions;

(4) Guide the owner to check and accept his suite, and fill in the quality acceptance sheet; (5) Filing the first delivery data.

Decoration: ① Collect copies of relevant qualification certificates of decoration enterprises, and review the construction drawings according to the Administrative Measures for Interior Decoration of Residential Buildings of the Ministry of Construction;

(2) Fill in the application form for secondary decoration, then the property management company, the owner and the decoration company sign a decoration agreement (in triplicate, one for each party) and emphasize the important matters that should be paid attention to in the decoration process with the owner and the decoration company;

(3) Collect the construction deposit and issue the construction permit.

A, greening maintenance management work

The Greening Department of our hospital is responsible for the maintenance and management of 1040 mu of roads and green spaces except buildings. Greening maintenance is a major business work of our department, and the landscape of green space also directly affects the image of our hospital. In the past, the foundation of green space maintenance level in our hospital was weak. In the past, the mechanism of raising people and greening maintenance were all carried as burdens, so the maintenance work has always been in a backward unit. With the deepening of the reform of employment system, in order to change the passive state of backward maintenance, under the correct leadership of the group leaders, greening has formulated new management methods in greening maintenance, introduced the responsibility system of block greening maintenance, and has stable maintenance personnel. Clear the responsibility of green space conservation, and implement special funds for green space conservation. According to the way of conservation area and grade distribution, through practice, green space conservation is no longer a burden and burden. The effect is very obvious. The new maintenance management method has greatly changed the views of professionals, stimulated the enthusiasm of grass-roots personnel, and truly achieved the stability of the maintenance team, the sharing of contracting teams, the flexibility of the employment team, and the implementation of the responsibility system at all levels, so as to achieve the task to the ground and the responsibility to people. The results of maintenance assessment are linked to the interests of employees, which encourages employees to do a good job in green space maintenance, improves production efficiency and promotes the improvement of green space maintenance level. At the same time, the records are checked by special personnel every day, so that the greening and maintenance work is gradually on the track of standardized and scientific management, which has promoted the overall improvement of the maintenance level and won unanimous praise from the staff of the whole hospital.

Second, the greening project construction work

1. We have replanted 64 trees, bamboo in XX pond and more than 40 ginkgo trees. There are bamboo pavilions, round pavilions and archways on the small island of the cultural and ecological park.

2. There are more than 600 trees planted for the college, and there are more than 400 mandarin jackets behind the bungalow of camphor tree and beech tree.

3. Move thousands of trees for the college sewage pipe network.

4. It took 488 working days to level more than 20 mu of land for the nursery of Logistics Group and transplant tens of thousands of seedlings.

More than 40,000 pots of grass flowers have been planted in our center (now placed in front of the west gate and the library).

6. The new green area is 3472 1 m2, and the new weeding personnel are 12.

Third, do a good job in daily property services and keep the campus clean.

1. Managers constantly improve the service level, enhance the initiative of service, and establish a complete system, which can immediately apply for repair, deal with emergencies urgently, and archive everything.

2. The manager of the property building should keep the office clean before the leaders go to work and before the teachers go to class, let the leaders drink hot water, create a good teaching environment, and let the teachers devote themselves to teaching.

3. The building cleaner strictly implements the cleaning rules, cleans the building around the clock, with tight time and heavy tasks, and never does things carelessly. Clean the bathroom once in the next class to make it clean and tidy, and clean up the garbage in time to create a clean teaching environment.

4. There is a special person in charge of the road sweeper area, and the records are checked irregularly, which basically makes the campus clean.

5. Garbage transport cleaning personnel shall clean the garbage on the same day.

Fourth, strengthen resource management.

Do a good job in infrastructure maintenance and improve the efficiency of use. In terms of equipment management, we always adhere to the principles of making the best use of things, matching accounts with things, making the best use of things and doing people's duty, and always adhere to the concept of managing the house diligently and caring for public facilities.

Five, the safety work is always unremitting.

Starting from the usual work, strengthen the daily rule of law education and safety education of employees, and eliminate ideological hidden dangers. Always check the power switch and other equipment that often have accidents, adhere to the policy of safety first, prevention first, combination of prevention and control, and education first, and ensure the normal teaching order.

Problems in intransitive verbs

1. The implementation of quality management is not in place, and the problems found are not rectified enough.

2. Some departments are not active enough, and their sense of responsibility and legal system is not strong, and the problems found in the implementation of the work are not handled in time, and their foresight is insufficient.

3. The reward and punishment system is not perfect, and the implementation is weak.

4. There is still a gap between the level of property management personnel and the level of professional management personnel.