Can the property company refuse to provide maintenance services for the owner's own use?

The owner of a commercial house blew a fuse because of improper use of household appliances at night. The owner reported to the property company for repair, and the maintenance staff of the property company felt that the repair location was far away and the charge was not high, so they replied to the owner: "Anyway, you have to pay the money and find someone nearby to repair it." Moreover, the maintenance of self-use parts should be the owner's own responsibility. "

analysis

It is stipulated in the document "Notes on the Application of the Relevant Provisions of the Regulations of Shanghai Municipality on Residential Property Management" (Hufangdizi (1997) No.954): "If the owner's self-use parts and original self-use equipment are damaged, the owner may report to the property management enterprise in the property management area for repair, or report to other maintenance units for repair. If you report to the property management company for repair, the property management company shall not refuse to repair it. " "If a property management enterprise receives an urgent repair project for repair, it shall repair it within 24 hours."

In this case, although the fuse blow was caused by improper use of household appliances, it was a power failure accident caused by indoor line failure and a specified property emergency repair project. The property management company shall arrive at the site for treatment within 2 hours after receiving the residents' report for repair, and carry out maintenance within 24 hours. The maintenance and renewal expenses of the parts and equipment for personal use shall be borne by the owner.