Work plan of property quality department

Time flies, our work will be enriched in busyness and harvested in joy. Let's sit down and write a work plan. It is estimated that many people think a lot, but they can't write it. The following is the work plan of the property quality department I collected, which is for reference only and I hope it will help you.

Work plan of property quality department 1 In order to do well the work of quality management department and realize the development goals required by the company, the annual work plan of 20xx is as follows:

65438+ 10 month:

1) Complete the management review of system documents to ensure compliance with system certification;

2) Prepare the company's property qualification declaration and do related work;

3) Strengthen communication with the owner and formulate the company work briefing;

February:

1) Complete the second internal audit of system documents at the end of February; And timely rectify and close nonconforming items to ensure the integrity of system documents;

2) In order to ensure the comprehensiveness and completeness of the building evaluation data, it is necessary to submit a written report to the Municipal Bureau and assist in the transfer of relevant data;

3) Improve the internal rules and regulations of the company to ensure the normal operation of the company;

March:

1) Make preparations for the ISO9000 quality certification system to ensure that the certification work passes smoothly;

2) Do a good job in the declaration of "regional excellence" in architectural evaluation, and improve the creation of evaluation data;

April to June:

1) Make all preparations for the evaluation work to meet the evaluation work of "regional excellence"; Ensure that the appraisal of "regional excellence" is successfully passed;

2) Continuously improve the applicability and operability of system documents; And go deep into the work site as required to do a good job in the normal operation of system documents;

3) Do a good job in investigating users' opinions, analyze users' needs, objectively evaluate users' satisfaction, and put forward preventive, corrective and rectification measures;

July to September:

1) Do a good job in the preparation of the application for the establishment of excellent cities, and sort out relevant evaluation materials with "excellent cities" as the standard;

2) Carry out internal audit and management review of system documents in an all-round way;

10 to 12:

1) to complete the audit of system file operation;

2) Make all preparations for the evaluation to meet the evaluation of "excellent city"; Ensure the "excellent city" appraisal work passed smoothly;

3) Do a good job in investigating users' opinions, analyze users' needs, objectively evaluate users' satisfaction, and put forward preventive, corrective and rectification measures;

4) Submit the annual summary and the plan for the next year;

Work plan of property quality department II. Guiding ideology and working objectives of 20xx annual work plan.

According to the company's three-year development plan and the main points of work in 20xx, the basic guiding ideology of the property service center's work in 20xx is: adhere to the basic principle that development is the last word, put people first, strengthen management, improve service quality, boldly, actively and steadily promote the company's reform and development, realize new market development, improve management service level, make new breakthroughs in economic benefits and make new changes in the company's appearance, and strive to fully complete all the work indicators issued by the company.

Second, the basic working ideas of the 20xx work plan

The main tasks faced by our company this year are: First, deepen the system reform and mechanism transformation. The second is to fully integrate existing resources and strive to become stronger and bigger. Therefore, the focus of the annual work plan is to do several signature projects. First, we should strengthen internal management and establish a set of scientific, standardized and complete property management procedures and rules and regulations. Second, actively create market access conditions, connect with the market as soon as possible, vigorously expand properties, schools, hospitals, houses, shopping malls and markets, create better economic benefits, and realize the goal of making enterprises stronger and bigger.

Three. Specific implementation measures of 20xx annual work plan

(a) to further strengthen internal management and system construction.

1. Organize, revise and supplement the existing system, and gradually improve and establish management systems and procedures suitable for property management. The key point is to straighten out the standard management mode and system between the company and the project, as well as within each property project, and establish standardized work quality standards.

Gradually connect with iso9000 quality standard system.

2. Improve the monitoring and evaluation system. According to the requirements of the company, formulate the detailed rules and methods for the company's assessment of the project, and implement the corresponding systems and organizational measures. Implement the combination of company assessment and project assessment. Evaluation and distribution system combining evaluation results with distribution.

3. Further improve the company's secondary management system, and shift the management focus. Standardize and clarify the work scope and responsibilities of each project, and gradually make the second-level qualification an independent accounting unit with independent operation, performance linkage and unified responsibilities and rights.

4. Further strengthen economic accounting, reduce expenditure and increase efficiency. After detailed calculation, the expenses of maintenance, cleaning, office supplies and cultural construction should be accounted for in the project, and the incentive mechanism of lump-sum use, saving rewards and not making up for overspending should be implemented to reduce operating costs.

5. Strengthen team building and improve overall quality. The company will continue to adopt the combination of introducing training and going abroad to improve the professional quality of existing personnel. At the same time, according to the requirements of the company, through the combination of introduction and elimination, we will continue to introduce high-quality managers, improve the team structure and improve the cultural level. Gradually establish a professional, efficient and capable property management backbone team.

6. Strive for Suyuan Demonstration Community, Cinda Demonstration Cleaning Project, Siyuan Demonstration Project and Taohuatan Demonstration Park. According to the spirit and requirements of the company, the management conditions of Suyuan, Xinda, Taohuatan, No.4 Hospital and hardware in Weinan are basically available. We should make active efforts in software management, create conditions and strive to reach the standard of "first-class project" within this year.

(two) to further improve the function, positive development, improve efficiency.

1, further emancipate the mind and strengthen the management concept. All projects should actively introduce market-oriented management mechanisms and means, strengthen cultural construction and publicity investment, and create modern management.

The breath and atmosphere of management has created the characteristics of property management which integrates management, service and education.

2. Continue to improve supporting services and improve service quality. The company formulates more flexible and preferential incentive policies,

Four. Work plan of property quality department

According to the current situation of Xi 'an property management, combined with the actual situation of the real estate managed by our company, in order to continuously improve the level and quality of property management services and strengthen the comprehensive quality training and quality standards of employees, the quality department has specially formulated the 20xx work plan as follows:

First, strict routine quarterly inspection system;

According to the requirements of our service tenet, we carry out routine quarterly inspection system, supervise and inspect the work of each management office in strict accordance with various standards, put forward constructive opinions on unqualified projects, and issue a rectification notice to the management office within a time limit. Those who fail to make timely rectification as required will be punished in strict accordance with the relevant regulations of the company.

Second, seriously implement our ISO900 1:20xx: 20xx quality management system.

1, in order to strengthen and standardize the management of the company, continuously improve the service quality of each project, provide customers with high-quality and efficient property management services, enhance the brand value of the company and realize the overall development strategy of the company, this quality management system is specially formulated.

1 purpose

1, in order to check whether the quality of each project meets the specified requirements and make the inspection process orderly and effective,

2 scope of inspection

1. Each project has a set of standard assessment standards, including specific safety, cleanliness and assessment standards.

3 inspection methods and procedures

1, self-inspection, the project manager and supervisor will check or spot-check their work at any time, and correct the problems in time when they are found.

2. Weekly inspection shall be organized and implemented by the manager of the quality inspection department, and the inspection standard shall be determined by the quality inspection department according to the quality inspection standards of each project, which can be completed within this week. For the problems found in the weekly inspection, the unqualified quality feedback form shall be written in time and submitted to the person in charge of the inspected project, and the inspected project shall be rectified as required, and the rectification results shall be reported to the quality inspection department for management and filing in time.

3. Monthly inspection: On Saturday morning in the first week of each month, the manager of quality inspection department organizes the project manager, monthly inspection team and monthly inspection team to report the problems found in the monthly inspection, and general manager office fills in the unqualified quality feedback form in time and hands it over to the person in charge of the inspected project; The general manager's office is responsible for investigating, understanding and jointly forming rectification opinions on the problems related to * * * or system put forward by various departments, and the quality inspection department is responsible for writing them.

Treatment measures of verb (verb abbreviation) test results

1, the monthly project inspection results are linked with the monthly, quarterly, annual and excellent projects selected by the project.

2. Check the personal problems of the project manager every month, which directly affects the monthly, quarterly, annual and outstanding individual selection.

Property Quality Department 3 65438+ 10 Monthly Work Plan:

1. Complete the management review of system documents to ensure compliance with system certification.

2. Prepare the company's property qualification declaration and do related work.

3. Strengthen communication with the owner and formulate the company work briefing.

February:

1.Complete the second internal audit of system documents at the end of February. And timely rectification and closure of nonconformities, and strive to ensure the integrity of system documents.

2. In order to ensure the comprehensiveness and completeness of the building evaluation data, it is necessary to submit a written report to the Municipal Bureau and assist in the transfer of relevant data.

3. Improve the internal rules and regulations of the company to ensure the normal operation of the company.

March:

1, make preparations for the ISO9000 quality certification system, and ensure that the certification work passes smoothly.

2, to do a good job of building evaluation "regional excellence" declaration, at the same time, improve the evaluation data ` create work.

April to June:

1, make all preparations for the evaluation work to meet the evaluation work of "regional Excellence". Ensure the "regional excellence" appraisal work passed smoothly.

2. Continuously improve the applicability and operability of system documents. And go deep into the work site as required to do a good job in the normal operation of system documents.

3. Do a good job in user opinion survey, analyze user needs, objectively evaluate user satisfaction, and put forward preventive and corrective measures.

July to September:

1, do a good job in the preparation of the application for the establishment of the city excellent, and sort out the relevant evaluation materials with the "city excellent" as the standard.

2. Carry out internal audit and management review of system documents in an all-round way.

10 to 12:

1, complete the audit of system file operation.

2. Make all preparations for the evaluation work to meet the "city" evaluation work. Ensure that the "city excellent" appraisal work passes smoothly.

3. Do a good job in user opinion survey, analyze user needs, objectively evaluate user satisfaction, and put forward preventive and corrective measures.

4. Submit the annual summary and the plan for the next year.

Work Plan of Property Quality Department 4 In order to improve the overall work quality of the property and better cultivate outstanding talents for the company's sustainable development, the quality training department will innovate the work form and expand the depth and breadth of work according to the company's development in 20xx. 20xx annual work plan is as follows:

(1) Continue to implement the quality and environmental management system.

Organize all quality management personnel (including office director, management minister, maintenance minister and project manager) to participate in standard system training and conduct in-depth research and discussion. According to ISO900 1 and ISO 1400 1 system standards, the requirements of quality and environmental management system are implemented, management is strengthened, and the level of property service is improved.

(b) performance work

Do a good job of creating excellence in the property office and provide timely and appropriate guidance and services. Organize employees of excellence project to visit and study outstanding demonstration projects of property management in batches, so as to enhance understanding and create favorable conditions for the smooth progress of excellence work.

(2) the manager's performance appraisal

According to the different situations of various property offices and functional departments, revise and improve the assessment standards and systems, clarify the assessment personnel, assessment methods and assessment time, and promote the institutionalization and standardization of assessment work.

(3) Quality inspection work

Combining routine monthly inspection, unscheduled unannounced visits and night inspection, using operation records, work inspection records and other related records, the problems found in the inspection are traced back to the source, thoroughly rectified and hidden dangers are eliminated.

Satisfaction survey

In the first half and the second half of the year, the household satisfaction survey was conducted, and the problems existing in property services were analyzed according to the survey data. Sort out the problems and suggestions put forward by the owners, actively rectify those that need improvement, and further standardize the services that need improvement.

(5) Manager-level field trip

Organize employees above manager level to go out to visit, learn the management mode and experience of first-class property service enterprises, urge managers to raise their awareness, see the gap, take the initiative to find out the shortcomings, and constantly improve the level of property service and management.

(VI) Knowledge contest for all property members

Improve the property testing database and distribute it to all property offices to organize their own study. It is planned to hold a property knowledge contest for all employees in the second half of the year, so as to enhance their learning awareness, popularize relevant knowledge of property specialty and further improve the professional quality of property employees.

Work Plan of Property Quality Department 5 Summary of Annual Work Plan of Quality Department of Property Company:

First, total service quality management. The source of service quality management is to appeal to the satisfaction of service and owners (users). Highlight active service, timely service and enthusiastic service. Take the responsibility system as the key means to implement the service quality of all staff. Fully mobilize the enthusiasm and creativity of all managers and owners (users), promote the continuous improvement of the quality of our employees, firmly establish the idea of "quality first", care about the quality of property services and participate in quality management.

Annual Work Plan of Quality Department of Property Management Company

(1) objective: comprehensively carry out quality management and improve the quality of service and management.

(2) the focus of work

The service quality of the project management office is the core of quality management, and the management quality of the company's functional departments is the guarantee of the service quality of each project management office. Therefore, under the leadership of the company, the quality department will first focus on the following aspects to improve management quality:

First, improve the concept of functional departments serving the front line and improve the quality of teamwork. The functional departments of the company first serve the project management office and provide various support for the project management office; The second is monitoring, which contributes to the realization of various indicators of the project management office. Only by establishing the concept of serving the front line can we create a harmonious working environment and teamwork. Management will be smoother and more effective.

Second, improve the concept of performance. Put employee and owner satisfaction assessment and financial assessment in the same important position, and implement total quality management.

Third, improve management methods and improve the quality of system implementation. Going to the scene more and walking around the management will not only help to improve themselves, but also help front-line employees to improve their ability to find and solve problems on the spot. Improve the management style of cadres to employees. Learn more about employees' ideological trends and working conditions, and care for and stimulate employees' work enthusiasm and enthusiasm. Reduce the enthusiasm and enthusiasm of employees caused by improper management methods. When implementing the system, we must first communicate accurately and improve the quality of system implementation.

Fourth, improve on-the-job training methods and improve training quality. Select the training content according to the different work scope of employees and separate them.

Organize training. The training of grass-roots personnel emphasizes operability and service quality awareness; The training of managers highlights the management ability and the management quality consciousness of initiative, keenness, advance and pragmatism.

Fifth, optimize the system and improve its own executable quality. Formulate job responsibilities and detailed descriptions, work operation manuals and service quality standards, improve the performance appraisal system and improve the quality supervision mechanism. Ensure that all services are standardized and orderly. Whether the system is scientific and realistic is directly related to the effectiveness of the system. The higher the effectiveness of the system, the more enforceable it is, and it can be a work guide for employees to improve service quality. Complex and cumbersome rules and regulations can only force service personnel to passively perform service operation procedures.

Sixth, improve the project management system. In order to improve service efficiency and management quality, enterprises must try their best to delete complicated and unnecessary rules and regulations and operating procedures that restrict employees' decision-making power, and encourage service personnel to creatively and actively provide quality services to owners in the performance appraisal and reward and punishment system of enterprises.

Secondly, focus on managing the service quality of each project management office. Service quality mainly includes the following aspects: the quality of infrastructure maintenance, the quality of property management services (service attitude, service skills, service methods, service efficiency, service etiquette, cleanliness and safety, etc.). ), as well as the environmental atmosphere of the property community. Specifically, the quality management of service quality starts from the following aspects:

First, total service quality management. The source of service quality management is to appeal to the satisfaction of service and owners (users). Highlight active service, timely service and enthusiastic service. Take the responsibility system as the key means to implement the service quality of all staff. Fully mobilize the enthusiasm and creativity of all managers and owners (users), promote the continuous improvement of the quality of our employees, firmly establish the idea of "quality first", care about the quality of property services and participate in quality management.

Second, the whole process of service quality management. Shift the focus of property management from post-inspection to pre-prevention, from focusing on results to focusing on factors to prevent problems before they happen; We should not only pay attention to the work in service, but also pay attention to the preparation before service and all the aftermath after service.

Third, create a humanized service quality management environment. Strengthen enterprise "spiritual" management and enterprise humanistic environment construction. It is also an important goal of quality management to create a "happy" working environment for employees and a social environment with good interpersonal relationship and social morality for owners. Without happy employees, creative work of happy employees and trust and cooperation of owners, there can be no high-quality service.

Discover and cultivate talents, so that employees and enterprises can grow together and develop together. Thereby enhancing the sense of belonging of employees and the cohesion of enterprises.