How to deal with complaints from owners about property employees?

1. Receiving complaints (telephone complaints, on-site complaints and front desk complaints);

Second, after receiving a complaint, the complaint handler must first appease the mood of the owner;

Three, when the owner in the statement, the complaint handling personnel should be the owner Chen;

Fourth, classify the business according to the matters complained by the owner, and immediately approve it;

Five, if there is a complaint, that other departments need to cooperate to solve the problem, should be followed;

Six, the owner is not satisfied with the results, complaint handling personnel

Seven, when Ye Feng doesn't agree to change the time, a brief summary of the complaint handling, reported and handed over to the higher authorities.

Eight, when handling complaints, the complaint handling personnel will send the owner out of the door, and shall record the complaint handling results in time. If time permits, complaints can be classified and summarized.