The working experience of the property manager is very short.

Owners who have worked for so many years must have a lot of experience. Share it with everyone. The following is a model essay on the working experience of property managers compiled by me for your reference only. Welcome to reading.

Brief introduction to the working experience of property owners (1) My experience in property management in recent years is a word "difficult". In the property management industry, there is a saying that "if you have done evil things in your last life, you will be a property manager in this life". This sentence expresses the voice of people engaged in the real estate industry. It is difficult for the service industry to satisfy all customers, and it is even more difficult to deal with owners from all corners of the country. Is to deal with a lot of trivial things, improper handling is a big deal.

Property management services are really cumbersome, and everything should be managed, not only in charge of things, people and equipment, but also in charge of small animals such as cats and dogs. Owners always go to the management office to talk about things; Power failure caused by improper use of home appliances will bring trouble to property companies, and contradictions in neighborhood relations will also bring trouble to property companies. Property employees will look for property companies in big and small matters, and they are busy coordinating and coordinating all day. Employees of property management companies are scolded by owners (owners who make unreasonable demands) every day, and sometimes even beaten by brutal owners. If the conflict escalates, go to court. There are often reports of legal disputes between property companies and owners in online media. Now people's awareness of rights protection is stronger than in the past, but not every owner's legal knowledge has improved. Many reports are that some owners make trouble without reason, and some companies try not to make a mountain out of a molehill in order to minimize it. They all give up legal rights protection and make great concessions through private consultation, which causes other owners to follow suit and easily sue your property company, which will consume a lot of human and financial resources. To sum up, my experience is that it is really difficult to do property management, and management fees are also difficult to collect. Property management is originally a low-profit industry, but also a labor-intensive industry. People from all walks of life believe that people who can do real estate have no skills at all as long as they have hands and feet. In fact, the professional and technical content of property management is very high, but the quality of employees in the whole industry is not high, which leads to deep prejudice against property management. In this way, it is necessary to continuously strengthen the training of employees, improve their basic quality and improve the quality of service. Defenders must do everything in accordance with the property management regulations and relevant laws and regulations, and communicate with the owners to publicize the property management regulations and the property law. Many property companies have harmed the interests of the owners and seriously damaged the image of the whole industry for their own interests; If the whole industry is standardized, the prejudice against property management from all walks of life will be less, the social status will be improved, and it will be less difficult to engage in property management.

In recent years, the understanding of property management can be summarized in these words: "There is no trivial matter in property, everything must be compliant, subtle and unfeeling, and understanding can be harmonious."

Since the establishment of xx Property, the management concept has undergone a profound change from "management-oriented" to "service-oriented", abandoning the attitude of being a manager in the past and advocating a brand-new service concept of "serving and educating people and putting the owner first". In the process of development, Tian Jian property has encountered severe challenges from the internal and external environment, but the concept of serving owners and users has been extended and widely praised. However, the management of the company is not satisfied with the gratifying achievements, but faces up to the problems existing in the service process with a positive attitude, such as weak service professionalism, low service connotation, low employee treatment and high cost. Since the beginning of this year, the company has sized up the situation and started to pay close attention to safety precautions, environmental sanitation and maintenance, striving to build a brand and improve the company's operational efficiency and competitiveness. Brand building is based on high quality, and the company regards how to improve the quality of property management services as the first choice for the company's operation.

First, take effective measures according to ISO system.

At the beginning of its establishment, the company formulated a good quality plan, defined the company's quality objectives, requirements and goals, and met the needs of owners and users with the most appropriate service quality. Over the past year, the company has been aiming at passing the audit of ISO9000 and ISO 14000, and at the same time, it has further demonstrated the image of the company's quality service to owners and users.

Second, form a quality system centered on customer satisfaction.

Since the company settled in, it has always taken "customer satisfaction, owner first" as the work center, which further confirmed the company's business service concept of taking the owner as the center. In the future, the company will continue to implement and improve service quality and improve service performance.

Third, establish the goal of zero defect in xx property.

After the establishment of the company, after repeated discussions and discussions, it is believed that if we want to be unique, we must do our work with zero defects: service with zero defects; Zero defects in operation; Equipment zero failure; Four zero defects and zero hidden dangers. Obviously, the owner is not always right, but always the most important customer demand, and is fully prepared to meet the demand and actively prevent possible problems.

Fourth, internal management.

1. human resources: human resources are an important guarantee for the company's development. At the beginning, due to the special location, the quality of personnel was low. But at the beginning of this year, in order to improve the company's competitiveness, our company actively carried out employee knowledge training, which made employees become "multi-functional" and achieved remarkable results. Staff training includes: corporate culture training, professional and technical training, etc. In particular, the management personnel are trained in the qualification examination of property managers, and the security team is trained in fire fighting knowledge and professional knowledge. Through training, the comprehensive quality of employees has been improved, their working attitude has been improved, their spirit of unity and cooperation has been stimulated, and the service quality has been greatly improved.

At present, the company has built a relatively complete human resources reserve and a team of professionals with outstanding professional and comprehensive abilities; Enterprise planners who can make suggestions provide a broad space for the company's development.

2. Rules and regulations: At first, because the company was just established, a series of rules and regulations and assessments were blank, which brought great inconvenience to employees' work. In accordance with the principle of "based on law and abiding by contracts", our company quickly promulgated a series of rules and regulations. Including: the responsibilities of each post, the management system and assessment methods of each post. The introduction of the system has clarified the responsibilities and authority, and also pointed out the direction and provided the basis for the daily work of the company's employees.

3. Maintenance: At the beginning of students' occupancy last year, four student apartments were built at an extraordinary speed due to the hasty construction period, but the high-speed construction of houses made the maintenance work difficult after taking over. Since last year, our technical maintenance department has received maintenance requests from more than 4,200 teachers and students. However, due to the weak maintenance force last year and the fact that the equipment and facilities are still under warranty, most orders have not been repaired. Until the beginning of this year, our company tripled the number of maintenance personnel in one breath, maintaining around the clock, and at the same time increased the intensity of urging manufacturers to maintain, which quickly solved the original problem. At present, our office has promised to realize the service promise of "minor repairs will not last overnight, and major repairs will not last three times", but because various facilities are still under warranty, our company is still unable to complete many maintenance projects. However, our company still tries our best to repair it, especially the wiring disorder between bedrooms in the apartment. When the repair shop broke down, it took our company's maintenance personnel six days and six nights to make all the adjustments, and solved the complaints of teachers and students with practical actions. Recently, our company replaced more than 2,000 lamps and cannons, more than 300 faucets and dozens of flushing valves in four apartments at one go, making the maintenance rate of supporting facilities in apartments reach over 98%.

The working experience of property owners is brief (3) I envy young people engaged in property management. First, youth is the greatest advantage and capital, and young people have a future; Second, envy young people for their knowledge. Compared with when we first joined the work, young people have gained more knowledge and information. Third, envy is in a good era, and the country is moving towards a world power; Fourth, I admire everyone's good platform and can give full play to their intelligence; The fifth is to envy everyone the opportunity to study and exercise. It doesn't matter if you fail. If you fail, you can start over because you are still young. But now with the growth of age, we have less and less capital to start again after failure, and more and more awareness and constraints to take risks; Sixth, I envy such a good atmosphere.

Below I combine my own work experience, write some experience and understanding of property management, and talk to you.

First, study and think hard.

Learning is the treasure of the body, based on learning. Be sure to study hard and think hard. To learn book knowledge, we should learn from sociology, practice and the masses. No matter what you do, no matter who you deal with, you can learn what you don't have. "In a threesome, there must be a teacher." Only by learning with an open mind can we improve our thinking, increase our talents and improve our working ability and methods. Doctor: If you make farmers like you, you will get a double doctor, otherwise you will always be a doctor.

Second, action is better than everything.

Reality is this shore, ideal is the other shore, and action is a bridge over the river. Action comes first. It's no use just thinking. No matter how many difficulties there are, you will lose one if you solve one. Only by taking action can we succeed and become better and better. If you don't think clearly, do it first, and constantly adjust and trim your ideas in the process. If you wait until you think about it before you act, the opportunity has long been lost. No matter what you do, you should seize the initiative, start early and act early.

Third, adapting to the environment can change the environment.

No matter what difficulties you meet, no matter who you are, don't complain. If you complain about the bad environment, which leader or director is difficult to deal with, and you haven't given yourself too many opportunities, you should start to reflect on yourself. Maybe you have a problem. If you want to make a difference, you must first strengthen your self-cultivation, change yourself and improve yourself, so as to adapt to and change the environment.

Win the support of those who disagree with you with wisdom, be good at uniting all those who disagree with you, and create a good environment for entrepreneurs.

Fourth, passion is an eternal resource.

Don't be dejected and despondent when you are in trouble. With laziness, it is difficult to succeed. Passionate about everything. Passion, ideas, motivation, creativity and achievement.

5. Take work as a career.

Only by taking work as a career can we have passion and good results. If you regard your career as a job, your achievements will be average. We should set high standards for every job as a part of our career, so that we can become more and more interesting and have a sense of accomplishment. You always treat everything as a job, and it is difficult for you to have a sense of accomplishment and succeed.

No matter how small it is, as long as you regard it as a career, you will certainly find that feeling and the joy of success.

Sixth, the method comes from practice.

Skills are developed through practice. Everyone has accumulated a lot of knowledge. Where does the working method come from? Where does the skill come from? From practice. Only by bold practice can we turn knowledge into ability, otherwise we will always be only knowledgeable people, not capable people. We have many junior high school students with PhDs. Why do junior high school students get a doctorate? Although junior high school students don't have much theoretical knowledge, they have strong practical ability.

We have read books and accumulated knowledge, which only shows that we have potential energy. We should convert potential energy into kinetic energy in practice, so that our ability will be great. I have always argued that there is a big difference between reading and not reading. After reading books and practicing skills, your skills are much greater, more rational, more scientific and more sustainable than those who don't read books. You must study, but you can't just study. You must practice your skills.

With the deepening of property management in residents' lives, providing customers with satisfactory services has become the primary method for property management enterprises to maintain their absolute competitive advantage. To win customers and win the market, we must constantly improve the quality of service and management level, and often the customer's recognition of service comes from the sincerity of the service provider. To this end, the Industrial Branch has conducted a series of training and learning for property management personnel, and I have accumulated the following experience:

First, document management.

Document management is a very important aspect and the key content of quality documents and service standards. The teacher first told us the contents and norms of document management, and then took us to visit the document management of several famous property management communities in Wuhu City. What you heard is worse than what you saw! They specially arrange a manager to sort out documents, which are divided into three categories according to their own situation, namely, management files, owner files and foreign files, with a total of 30 folders. The serial numbers of all kinds of documents are arranged clearly and neatly, and you can quickly find what kind of documents you want. And the contents in the folder are complete.

Second, information exchange.

Secondly, change "pure service" to "interaction with owners". Simply improving the quality of service, all property management is in accordance with their own management requirements, which often leads to friction with the owners' work. Due to the diversity of owners' needs and the enhancement of environmental and cultural awareness, they have different needs for improving service quality. The ancients said, "Those who touch people's hearts should not consider their feelings first." .

At present, the owners' demand for property management is diversified. In order to win the recognition of the owners, in addition to constantly improving their service level, they must also treat others sincerely and move people with emotion. The core of this is to enhance personalized service. By establishing the owner's demand file, we can understand, master and dig the owner's demand in time, so as to provide a wider range of services for the owner. In addition, strengthen communication with the owners in daily life, sort out and classify the collected opinions, give timely feedback, make continuous improvement, attach importance to the owners' feelings and integrate them into their emotions.

Third, the property management facilities and equipment

Property equipment includes not only indoor equipment, but also outdoor equipment and facilities within the red line of the property, including water supply and drainage, power supply, heating, fire protection, ventilation, elevators, air conditioning, gas supply and communication networks. These equipment constitute the main body of property equipment and an organic part of all-round management and service of property. In terms of equipment management, it is a bright spot to establish and improve the equipment management system in Wuhu property district and establish equipment cards for all kinds of equipment. All kinds of equipment have detailed account records. Open its inspection records, and record the regular inspection, maintenance, repair and cleaning in detail. We visited the computer room, and the ground and equipment were spotless.

The two-story underground parking lot has clear import and export signs, clearly defined parking areas for bicycles, electric cars and cars, and all kinds of vehicles are parked in an orderly manner. Moreover, their traffic assistants have standardized traffic gestures and can get off and get in and out correctly during rush hours. Finally, integrate "small groups" into "big society". The effective development of property management services can not be separated from three types of resources.

First, social resources, including the support of the government, streets, communities, public security, sanitation, suppliers and potential customers.

The second is their own resources, that is, the right to enjoy all kinds of service information and service facilities and equipment of the property they manage.

Third, the owner's resources. Owners are a huge group, and their consumption demand and potential resources are the continuous driving force for property management service enterprises to expand their operations. Only by truly integrating our "small group" into the whole "big society" and building a harmonious living environment can we continue to develop our "small group", expand more social services other than the related business of telecommunications, and develop the viability and risk resistance of enterprises. Let employees get more benefits from it.

I have been doing property management for some time, but I don't understand what services we should provide to the owners. Why are there so many disputes between us and the owners? As a result, some owners are disappointed to ask for autonomy. This is a wake-up call, a wake-up call for the survival of our industry! I have some feelings and hope to communicate with you.

I think only people who know how to enjoy life and love life can do a good job in property management.

Today's society is a market economy, and people's socialized division of labor is becoming more and more clear. Just like a financial manager, you don't need to be able to repair the sewer at home. Because there is a person who specializes in repairing sewers, he only needs to pay to enjoy the service! Our property management should position itself as an expert in life. Some people say that we are the role of housekeepers. I don't think so. In today's society, people have a fast pace of life and great work pressure, and home is a place to relax. Our service is to create such an environment for the owners and even help them learn to relax and enjoy life. In this regard, our property management personnel should reserve more life knowledge, such as medical and health care, diet, beauty and so on. These life tips are not difficult to find as long as you have the heart. Why is there a distance between the owner and the property manager? Because, you don't know them, you didn't enter the role of a master, and you didn't find the same language as him. To put it bluntly, if you don't know his needs, there will be no service market. If we want to know the needs of our master's life, we will turn ourselves into masters. Think about our usual life troubles and life tips, which may be what the host needs.

Second, property management focuses on details, prevention and triviality.

I found that many cases of property disputes are due to ignoring the details. The sewer is frozen and cracked, the rainwater pipe is blocked, and the owner falls down on snowy days. What we need to do is to watch the weather forecast and take preventive measures. If the pipe is wrapped with straw rope, the water supply pipe will be fine and there will be disputes. There are some things we can do in advance. The point is, have we thought of it? Have we thought about our master?

Third, for the sake of the owners, there will be business opportunities and a win-win situation.

We are friends of the owners, not enemies. Master's health, master's troubles and so on. , should be our concern. Recently, the country issued the "Healthy Housing Standards", and we also found that some renovated houses affected the health of owners. We can help owners to test the health of their renovated houses. Very simple method!

We have professional knowledge, and we can provide professional advice.

I quite agree with this view. When training employees, we have repeatedly stressed that property management practitioners should not only have a sense of service, but also have good professional ethics and the sentiment of pursuing and loving life. Because, in the process of property management services, we need to do a lot of things beyond our own jobs, such as: the rescue of emergency patients, the care of the disabled and so on. Strictly speaking, these are not within the scope of property management services. However, from the perspective of improving the service level and starting from the goodness of human nature itself, we have worked hard to do these tasks. This requires not only us as managers, but also the psychological quality and moral sentiment of employees themselves-caring for life. Therefore, I always believe that only those who have strong professional quality, good service consciousness, love life and love the mood of life can really do a good job in property management and be qualified property managers.