Detailed introduction of service outsourcing

Information technology outsourcing service (ITO) 1, software R&D and the scope of application of outsourcing software R&D and

Development services are applied to finance, government, education, manufacturing, retail, service, energy, logistics and transportation, media, telecommunications, public utilities and medical and health industries, and provide software development, customized software development, embedded software development and package software development for users' operations/production/supply chain/customer relations/human resources and financial management, computer-aided design/engineering and other businesses. System software development, software testing and other software technical services, software consulting, maintenance, training, testing and other technical services II. Scope of application Information technology R&D services, integrated circuit design, integrated circuit product design and related technical support services. Provide e-commerce platform for e-commerce services, and provide test platforms such as information platform for the development and application of software and integrated circuits. Scope of application of information system operation and maintenance outsourcing category, information system operation.

And maintenance services: customer internal information system integration, network management, desktop management and maintenance services; Basic information of information system application services such as information engineering, geographic information system and remote maintenance.

Technical services Basic information technology services, such as integrated information technology management platform (IT infrastructure management, data center, hosting center, security service, communication service, etc.). Scope of application of technical business process outsourcing service (BPO) Enterprise business process

Design services provide internal management, business operation and other process design services for customer enterprises.

Database services provide customers with services such as background management, human resource management, finance, audit and tax management, financial payment services, medical data and other internal management services, data analysis, data mining, data management and data use; To undertake the customer's professional data processing, analysis and integration services for enterprise operation.

Database services provide technology research and development services for customer enterprises, and provide application customer analysis, database management and other services for enterprise management, sales and after-sales service. It mainly includes database services of enterprise supply chain management, such as financial services, government affairs and education, manufacturing and life sciences, retail, wholesale and transportation, medical care, communication and public utilities, call center, etc., and provides customers with the overall scheme design of procurement and logistics, as well as the application scope of database services, technical knowledge process outsourcing (KPO), intellectual property research, research and development and testing of medicine and biotechnology. The definition of GARTNER Consulting Company in the United States: product technology research and development, industrial design, analysis and data mining, animation and online game design and development, educational courseware research and development, engineering design, etc. GARTNER divides the IT service market into discrete services and outsourcing as service outsourcing according to the main procurement methods used by end users and IT service providers.

ITO can include a combination of product support and professional services to provide customers with IT infrastructure, enterprise application services or both, thus ensuring customers' business success. At the lowest level, outsourcing will include some IT management services, while ITO will be further subdivided into data center, desktop, network and enterprise application outsourcing.

BPO means "entrusting one or more IT-intensive business processes to an external supplier so that he can manage and control the selected processes. The above services are performed based on defined and measurable methods. " Business processes outsourced to ESP include logistics, procurement, human resources, financial accounting, customer relationship management or other management or consumer-oriented business functions.

Definition of IDC: IDC believes that the IT service market consists of three sub-markets: IT outsourcing market (ITO), consulting and system integration market (C & ampSI) and technical product support market (TPS). The main BPO markets include business process outsourcing services such as purchasing, financial accounting, human resource training and customer service. The IT outsourcing (ITO) market and the BPO market together constitute the service outsourcing market.

Bi Bo Management Consulting Company defines: Service outsourcing refers to a service mode in which enterprises concentrate limited resources on their core competitiveness, rely on information technology, and use the knowledge labor of external professional service providers to complete the work originally completed by enterprises themselves, thus reducing costs, improving efficiency, enhancing the rapid response ability of enterprises to the market environment and optimizing their core competitiveness. It covers a wide range of fields from manufacturing to service industry, among which the information technology industry has the highest outsourcing ratio, reaching 55%, followed by administrative management, accounting for 47%, distribution logistics, finance, human resources 19%, manufacturing 18%, customer service center 15%, and sales/market.

From the distribution of industries involved in the offshore business of the top global 100 offshore outsourcing companies, the financial industry accounts for the largest proportion, accounting for 69%, followed by telecommunications 47%, software industry 4 1%, manufacturing industry 33%, medical care 28%, and retail, consumption and government services also account for a considerable share, accounting for 21respectively.

In terms of the types of jobs involved in outsourcing, taking the United States, which has the largest service outsourcing market, as an example, office and administrative assistant jobs account for more than 50% of the total number of outsourcing jobs, followed by computers and mathematics, which is one of the earliest outsourcing jobs, and will drop to 65,438+04% in 438+05 in 2065, and business, finance and management jobs will account for about 65,438+00%. The overall discipline system is divided into three grades, four categories, twenty-five assessment subjects and twenty-eight different professional directions. Please consult the local project implementation agency for details.

ITO (information technology outsourcing) numbering subject name is NSO-ITO-01software development engineer (JAVA) junior, middle and senior NSO-ITO-0 102 software development engineer (Java). NET) NSO-ITO-0 103 software development engineer (c) NSO-ITO-0 104 software development engineer (mobile platform development) NSO-ITO-020 1 test. Intermediate and senior NSO-ITO-030 1 Design Engineer (Plane) Junior, Intermediate and Senior NSO-ITO-0304 Design Engineer (CAD) Junior, Intermediate and Senior NSO-ITO-040 1 System Security Engineer (Safety) Junior, Intermediate and Senior NSO. Senior NSO-ITO-0403 System Security Engineer (Disaster Recovery) Intermediate, Senior NSO-ITO-0404 System Security Engineer (Encryption) Intermediate, Senior NSO-ITO-050 1 System Operation and Maintenance Engineer (Equipment Maintenance) Junior, Intermediate and Senior NSO-ITO-0504 System Operation and Maintenance Engineer (Software System) Kloc-0/ System Integration Engineer (Internet of Things) Junior, Intermediate and Senior NSO-ITO-0602 System Integration Engineer (Software) Junior, Intermediate and Senior NSO-ITO-0603 System Integration Engineer (Network) Junior, Intermediate and Senior NSO-ITO-0604 System Integration Engineer (Industrial Control) Junior, Intermediate and Senior NSO.

Pay attention to it. NSO-BPO-01kloc-0/human resource manager junior, intermediate and senior NSO-BPO-020 1 call center manager junior, intermediate and senior NSO-BPO-030 1 data processor (English, Japanese, Korean Senior NSO-BPO-050 1 Finance Manager Primary, Intermediate and Advanced NSO-BPO-0600 Intermediate and Advanced Language Numbering Items provide NSO-FL-01Service Outsourcing English Primary, Intermediate and Advanced NSO-FL-020/KLOC-0. Kloc-0/ Service outsourcing Korean elementary, intermediate and advanced NSO-FL-040 1 Service outsourcing French elementary, intermediate and advanced NSO-FL-050 1 Service outsourcing German elementary. Note NSO-OPM-01kloc-0/service outsourcing manager junior, middle and senior NSO-OPM-020 1 offshore bridge engineer (for Japan) senior NSO-OPM-0202 offshore bridge engineer (for Europe and America) senior NSO. Or do you want to apply directly?

Candidates should register at the examination implementation institution recognized by the National Service Outsourcing Examination Management Center.

How to sign up for the NSO exam? What materials are needed?

Candidates can register at the local examination implementation institution, and at the same time issue or submit the following materials: (1) legal and valid original and photocopy of identity certificate; (two) students need to submit a copy of the student ID card or the original school certificate; (3) A copy of a valid computer technology training certificate; (four) social workers need to provide the original proof that their units have been engaged in related work for more than one year; (five) four one-inch standard color registration photos with a white background. What are the requirements for taking the NSO unified exam?

Any citizen of People's Republic of China (PRC) who has full capacity for civil conduct, is law-abiding, has a certain computer technology foundation and meets one of the following conditions can sign up for the NSO exam. Please refer to the examination notice of each subject for the detailed requirements of registration of different subjects. (a) engaged in service outsourcing related work for more than one year; (two) to participate in computer technology training, holding a valid computer technology training certificate approved by the competent department at or above the provincial level; (three) students with technical secondary school or equivalent education or related majors in institutions of higher learning and vocational colleges; (4) Participate in NSO project training and reach the required class hours.