Details of cleaning services

Cleaning service refers to the cleaning of floors, walls, ceilings, balconies, kitchens, bathrooms and other parts of a room by professional cleaning personnel using cleaning equipment, tools, articles and medicines. The doors, windows, glass, cookers, sanitary ware and furniture are treated in a targeted manner to achieve the purpose of cleaning the environment, sterilization, anti-corrosion and maintenance.

Basic introduction Chinese name: cleaning service provider: professional cleaning personnel Purpose: environmental cleaning, sterilization and anti-corrosion, goods maintenance Cleaning location: floor, wall, ceiling, balcony, kitchen Origin: new york, USA Features: definition of "Spider-Man", service type, industry status, reform and development direction, definition This professional cleaning service originated in new york, USA, and gradually evolved from initial office cleaning to common high-rise building cleaning and household cleaning. After decades of development, various professional cleaning services came into being, and gradually spread to vehicle cleaning, urban cleaning and even cleaning of industrial equipment such as oil, steel, military industry and aviation. Cleaning services in a broad sense can be divided into civil cleaning services and industrial cleaning services, and civil cleaning services can be subdivided into household cleaning services and commercial cleaning services. Cleaning services: 1, carpet drying, water washing 2, various floor cleaning 3, doors and windows cleaning 4, household range hood cleaning 5, flue, large range hood cleaning 6, building external wall, glass cleaning 7, floor waxing and polishing 8, marble granite floor renovation, crystal plane treatment, crystal plane maintenance 9, industrial cleaning 10, water tank cleaning and disinfection/kloc-. It is a sunrise industry with the establishment of China's socialist market economic system, rapid economic and social development and continuous improvement of people's living standards. The appearance of cleaning service meets the material and spiritual needs of social environment and family environment. According to incomplete statistics, there are hundreds of thousands of cleaning engineering companies in China, including Shanghai10.5 million, Guangzhou10.2 million, Beijing10.0 million, Shenzhen 700, Xi 'an 600 and Lanzhou 400 (excluding vehicle cleaning and housekeeping cleaning). There are about100000 employees in the cleaning service industry, ranking among the top ten service industries in China. The cleaning scope has also expanded from a single boiler cleaning to industries such as petroleum, chemical industry, electric power, machinery, coal, nuclear industry, ships, transportation, food, textiles, public facilities, municipal construction, etc. Cleaning agents have also developed from simple three acids and two alkalis to multifunctional, low-pollution and efficient green cleaning agents; Cleaning equipment has also developed from towel, drama, stamp, pump and simple cleaning machine to advanced and efficient high-pressure water jet equipment, ultrasonic cleaning equipment, pigging pipeline cleaning equipment, ultraviolet-ozone cleaning device, laser cleaning machine, cleaning robot and automatic multifunctional cleaning platform. The broad market demand is also pushing the industry to develop in a diversified and specialized direction, especially in the field of industrial cleaning. The field of precision and ultra-precision industrial cleaning will show a trend of sustained and high-speed development. However, due to the "chronic disease" of low entry threshold for cleaning service industry and the misunderstanding that cleaning industry is a low-end labor industry without technical content, there are still many problems to be solved urgently in the development of cleaning industry. Because of the biased understanding of the tradition of cleaning service industry, most managers of cleaning service enterprises, especially those below the middle level, have low educational level, and these people have a vital influence on the operation mode of enterprises. However, due to the limitation of cultural level, it is difficult to create good management ideas by analyzing and solving problems by habit observation and experience accumulation, which is extremely unfavorable to the long-term development of the industry. In addition, so far, there is no specialized cleaning service industry organization in * *, and the cleaning association in society also lacks authority and credibility. Due to the lack of core strength to guide the development of the industry, the cleaning service industry has been in a state of disorder and vicious competition for a long time, and it is difficult for the cleaning service industry to become bigger and stronger. For a long time, when it comes to cleaning industry, many people think it is the "Spider-Man" that sweeps the floor and cleans windows or hangs in mid-air to clean tall buildings. In fact, the cleaning industry is a long industrial chain, which has been called "sunrise industry" in 2 1 century. The cleaning industry has a wide coverage and rich business opportunities. Foreign cleaning industry occupies a considerable share in the tertiary industry, creating a group of rich people with assets of hundreds of millions. However, in China, the development of cleaning industry is still in its infancy, and the market needs to be cultivated and the development needs to be standardized. Direction of Reform and Development As a traditional industry, cleaning service should and must be reformed with the development of science and technology and knowledge, and should be given newer contents in different times. The direction of cleaning service reform can be considered from the following four aspects: 1. Information knowledge management: structured information such as business data and unstructured information such as documents, records and messages (statistics account for more than 70%) are expected to be managed electronically. 2. Human capital: people-centered-employee experience, skills, enterprise expert resources, interpersonal relationships, etc. Innovating and upgrading through a series of mature personnel management tools. Learn from each other's strengths and gradually improve the human resource management system that conforms to the actual situation of enterprises. In the cleaning service industry, most grassroots workers have relatively low academic qualifications, but this does not mean that they are incompetent. Then, how to tap the potential of grass-roots units, inherit technical skills and improve team execution is also the direction to be deepened in knowledge management of cleaning industry. 3. Process capital: taking process and organizational arrangement as the core-strategic, business, functional and other processes and their corresponding organizational systems. In the cleaning service, in the project management of various places, the complicated affairs are reorganized according to the situation of enterprises to improve the efficiency of resource use. At the same time, in the property management of various formats, the outsourcing control of cleaning and the operation of cleaning business projects, such as cleaning bidding, etc. 4. Strategic capital: The core intellectual assets, innovation mechanism and corporate culture that constitute the core competitiveness of enterprises are not investigated. In the cleaning industry, through the introduction of a series of methods, mechanisms and systems, information, manpower, processes and strategies are operated and managed, and their value to enterprise operation and commercial operation is brought into play.