1 1 Service awareness of property managers.

Thought determines action, action determines habit, habit determines character, and character determines success or failure. To do a good job successfully and become an expert in a certain industry, it is very important to be ahead of your mind and arm yourself with thinking first; As a housekeeper, what should I think about and how to feel the things around me and the business owners? What should its ideology be like? The following is the service consciousness that the property manager should have in the service process.

First, the enterprise-centered consciousness.

Owners are the owners of property, in addition, they are the direct objects of property services. Their service experience shows our service level. In any case, every employee should receive every owner politely, try his best to meet their reasonable needs and let them enjoy the happiness of community life.

? As the service personnel of the butler service center, only by understanding the meaning of business owners can we truly understand our work values and responsibilities. Business owners are the most important people in the company, and they have rich and specific significance to the company:

? Business owners are the most important people in the whole service process. Business households are the company's financial resources. With business households, there will be the company's wealth; The smiling face of business owners will bring stable income to property companies.

Always remember that we are relying on the business households, not the business households, and we should always take good care of the business households. We will try our best to meet the needs of business owners and strive to provide value-for-money services. Any service requirements of business owners will give us an opportunity to show quality services and increase income.

? Second, safety awareness.

Safety is the first concern and concern of business owners, and it is also an important guarantee for the survival and development of the company. As the staff of the butler service center, they should take the safety of the operators in mind in real time, constantly strengthen the security patrol and inspection, and deal with and report to the superiors whenever and wherever they find potential safety hazards in the community, so as to provide a safe living environment for the operators and make them feel safe.

? Third, role consciousness.

? During the post service, you must enter the service role, that is, you must provide the required services for the business households with feelings, feelings and needs. It is very important for career development to do a good job in the role orientation, change the role in time and realize the smooth completion of the work through professional training.

In all positions of the Butler Service Center, the director of the Butler Service Center is not only the organizer of the service, but also the provider of the service, and also the manager of the team. Subordinate is the operator of the post, and the whole team must shoulder the role of waiter, regional security officer and cleaner.

Fourth, one-stop service consciousness.

For the service of business owners, as long as the business owners find me, from my beginning to my end, this is the spirit of one-stop service. In layman's terms, you can solve all problems for business owners. As long as the business owner finds you, all the problems will be solved. From this perspective, we can get some enlightenment:

Find you and solve the problem;

I am satisfied with the way you solve the problem, so I am looking for you!

After receiving the service request of the business owner, we should take the initiative to regard ourselves as the first responsible person to realize the needs of the business owner and consciously find ways to meet the needs of the business owner at the first time.

? Five, personalized service consciousness

? Everyone knows that "it's difficult to tune with one's opinions", but some people often think that "nothing is difficult in the world, as long as you are willing to climb." While feeling differentiated thinking, we can also know that the existence of differentiation is the necessity of human society.

Facing our business households, how to find their psychological needs, so as to meet or even exceed the needs of business households, this is the personalized service that the staff of the butler service center should think about and practice. Only by constantly providing and creating satisfactory and surprising personalized services for business households can we get the satisfaction and touch of business households and create a good reputation for the company.

? Sixth, the awareness of quality service

Everyone is doing something, but the result is different, 0+ 1 = 100, 100- 1

? Seven, advanced service consciousness

? There are always vague moments in consciousness, and the discovery of subconscious things is the real wealth. In the process of service, it is exciting to find the demand and actively meet the needs of business households. Business households will be pleasantly surprised by accidents, and they will feel incomparable warmth because of your care, and the staff of the butler service center will find reasons for self-affirmation in the satisfaction of business households and truly feel the pleasure of serving business households.

? Eight, all-round service consciousness

24-hour uninterrupted home life full service, daily life full service. If it were you, what would you choose? I think I have my work to do every day, and I want to do something every day. If I don't have to worry about food, clothing, housing and transportation, if I have an understanding assistant in my life and career, then life will be perfect!

This is the highest demand of business households for our butler service team, so our service products will be continuously improved, the connotation of service will be continuously enriched, and the quality of butler personnel will be continuously improved, so as to create a butler service team that can satisfy business households and provide all-round services.

Nine, reputation consciousness

In all services provided to business households, such as service procedures, service quality standards, service efficiency, etc., the service personnel of the butler service center should take the reputation of the company as the criterion. Any service that damages the reputation of the company belongs to inferior service, and the staff of the butler service center should bear the corresponding work responsibilities.

X. team consciousness

Establish the employees' * * consistent goals and interests of the butler team: the team should pay attention to the interests of each employee, coordinate the interests among employees, employees and managers, employees and companies, try to keep the goals and interests of each employee consistent with the team, make the team a * * body that safeguards and realizes everyone's interests, and let Qixin strive to achieve the goals of the team. We should trust our subordinates and superiors, give full play to the wisdom and strength of the group to make suggestions for the team, pay attention to both individual ability and overall cooperation in our work, and let everyone realize that individual failure is the loss of the team. Everyone should always have the overall situation concept, focus on team interests, unite and cooperate, and advance together.

? XI。 Consciousness of remembering the owner's name

? For a person, his name is the most intimate and important voice in the world. Therefore, the staff of the management service center must find out the name of the person you call or visit when serving the owners in the area under his management. If the other person tells you his name the first time you meet him, keep it in mind. The second time you call or contact by phone, you must not call the wrong name or the other party's name.

? Through close contact with the host, remembering the host's name will bring the host a cordial, happy and valued feeling, thus generating a sense of trust, which is also a way to improve the satisfaction of the host.

Genius born to remember other people's names is rare in the world. Remembering the names of business households has many advantages in the relationship between business households, which can create a family atmosphere between property and business households, pave the way for further communication by calling each other's names, satisfy the vanity of business households, and let business households call each other's names happily and accurately, which embodies the personal cultivation of service personnel and eliminates the estrangement and strangeness (calling each other's names is friendly, so strangeness and estrangement can automatically change from hard ice to soft water.