Semi-annual summary meeting plan

Meeting plan is generally the preset plan for large and medium-sized or important meetings. The following is my semi-annual summary meeting plan, I hope you read it carefully!

1 semi-annual summary meeting plan Xx years will soon pass. Looking back on the work of the past year, I feel deeply and time flies. Unconsciously, I have been working in xxxx for more than a year. In my opinion, this is a short and long year. The short thing is that time has passed and I have mastered more work skills and professional knowledge; Being an excellent customer service staff has a long way to go, and the road ahead is still very long.

Looking back, it seems that just yesterday, I applied for the customer service position of xxxx, but now I have changed from an ignorant student to a member of Ruihe who shoulders important work responsibilities, and from a stranger to a person who is familiar with customer service work. Annual work summary and plan.

Many people don't know about customer service, and think it's simple, monotonous or even boring, but they just answer the phone, take notes and surf the Internet when they have nothing to do. In fact, to become a qualified customer service staff, you need to have considerable professional knowledge, master certain work skills, and have a high degree of consciousness and sense of responsibility, otherwise there will be many mistakes and dereliction of duty in your work. The front desk is the information window of the whole service center. Only by keeping the information channels open can we help to carry out various services. Customer service personnel should not only receive all kinds of repair reports, consultations, complaints and suggestions from the owners, but also follow up the work of various departments in time and pay a return visit to the completion of repair reports. In order to improve the work efficiency, the front desk should be responsible for the statistics and filing of all kinds of information while keeping the reception records, so as to make all kinds of information more complete, more convenient to find and maintain the integrity of the original materials, and all work should be carried out according to the standards.

The following is my main work in the past year:

1. Archive and manage the owner's files as required, and track and update the changes in time;

2. Respond to the owner's application for repair and consultation in time, and record it on the owner's information registration form;

3. Handle the procedures and certificates of the owner's house expropriation, occupancy and decoration, and file the owner's information, files and keys;

4. Classify the problems reflected by the owner and contact the construction party for maintenance, tracking and feedback;

5, accept all aspects of information, including owners, decoration units, real estate companies, construction units and other information, at the same time, make records, notify relevant departments and personnel for processing, and track this process, and pay a return visit after completion;

6. Data input and file arrangement. Seriously input and print the company's information documents and relevant meeting minutes, make forms and documents according to the work needs of various departments, and draft statements;

7, the replacement of old and new forms and put into use;

8. Complete other tasks assigned by superior leaders.

In the process of completing the above work, I learned a lot and grew a lot. The tempering at work has shaped my character and improved my psychological quality. Annual work summary and plan. As a person who has just entered the society and has not enough work experience, I will inevitably encounter all kinds of obstacles and difficulties in my work. Fortunately, with the help of company leaders and colleagues, I dare to face difficulties, accept challenges and gradually settle down. In xxxx, I deeply realized the true meaning of professional and smiling service. The so-called dedication means that when you are at work, no matter how hard you have worked before, you should do your job well and do your job duties well. The so-called smile service means that when you face customers, no matter whether you are happy or upset, you should concentrate on your work, worry about customers and always smile, because I represent not only my personal image, but also the image of the company.

In this year's work, I deeply realized the importance of details. Because the details are "small", they are often despised or even ignored, which often makes people feel cumbersome and have no time to take care of them. Every day in Ruihe, I understand that the details cannot be neglected or sloppy; Whether it is the scrutiny of every line and punctuation of the notice, or the service emphasized by the leaders, there is no dead end in hygiene, and so on. I deeply realize that only by going deep into the details can I get a return from it; Details bring benefits and details bring success.

Work and study have expanded my talents. When I worked hard to complete every task assigned to me by my superiors, I got the support and affirmation from my superiors. The layout of Christmas and New Year's Day just made two days ago was the first one I made myself. When this plan was unanimously approved by everyone, my heart was full of joy of success and passion for work. As for the layout of the publicity column, the park sign system and the layout scheme of the Spring Festival community, I will take it seriously and responsibly and try my best to do it well one by one.

20 13 in the new year, I will try my best to correct the shortcomings in my work in the past year and constantly improve myself, focusing on the following aspects:

1, consciously abide by the company's various management systems;

2. Study hard on property management knowledge, improve communication ability with customers, and improve customer service reception process and etiquette;

3. Strengthen copywriting ability; Expand various job skills, such as learning the operation of photoshop and coreldraw software;

4. Further improve your personality, improve your patience with work, pay more attention to details, and strengthen your sense of responsibility and enthusiasm for work;

5. Communicate and learn more with leaders and colleagues, learn from each other's strengths, improve their abilities in all aspects, and keep up with the company's progress.

Fortunately, I can join the excellent team xxxx. Ruihe's cultural concept and the working atmosphere of customer service department unconsciously infected and promoted me. Let me learn at work and grow in my study; Also determined the direction of efforts. At this moment, my biggest goal is to challenge and surpass myself in the new year's work and make greater progress with the company!

2 semi-annual summary meeting plan xx is a year of vigorous development of Sam scholars. Every progress and success made by the company is inseparable from the hard work and selfless dedication of all employees! In order to strengthen the cohesion of enterprises, set an example of commending advanced technology and encourage employees to keep forging ahead, the xx annual summary and commendation meeting scheme and appraisal scheme are specially formulated.

I. Name of the meeting: xx Annual Summary and Commendation Meeting of xxxx Group

Second, the theme of the meeting: summing up the work, commending the advanced and looking forward to the future.

III. Moderator: xx, xx

Four. Meeting time: xx year x month x day

Verb (abbreviation of verb) waiter: xx, xx

For the specific evaluation criteria and contents of intransitive verbs, see the attachment "Selection Scheme for Excellent Employees and Excellent Teams".

Seven, program performance:

1. Program requirements: songs, dances, sketches and recitations are the main forms; Take the daily work and life of xx Company as the theme, and reflect the development course of xx Company and the mental outlook of xx employees as the purpose.

2. Number of programs: xx

3. Review time: YY- YY.

Eight. Conference working group:

1. secretary group: responsible for prompting the participants to speak during the meeting and controlling the time and order of entertainment programs.

Department in charge: General Manager's Office

2. Information group: make and distribute meeting notices, invitations, invitations, etc. Prepare the meeting plan and agenda, collect and prepare the leaders' speeches, etc.

Department in charge: General Manager's Office

3. Organization Group: ① Responsible for the final selection of projects and award rankings before the meeting and the distribution of bonuses.

Responsible Department: Human Resources Department

(2) Responsible for the attendance of the participants, ranking, checking and guiding the participants to sit down.

Responsible department: xx department

③ Organization and arrangement of cultural and recreational activities.

Responsible Department: Human Resources Department

(4) Responsible for cleaning and recycling all the equipment in the venue after the meeting.

Department in charge: General Manager's Office

4. Publicity group: responsible for the background layout, sound effects, lighting, conference publicity and reporting, and photography.

Responsible department: Planning Department

5. Logistics team: ① Responsible for making banners and certificates of various awards before the meeting.

Responsible department: Planning Department

(2) Responsible for the podium ranking and seating arrangement.

Department in charge: General Manager's Office

(3) Responsible for information transmission and tea arrangement in the middle of the venue.

Responsible department: xx department

(4) Responsible for sorting out all kinds of sporadic meeting supplies and materials at the venue.

Responsible department: xx department

6. Security team: responsible for the order of the venue, removing irrelevant personnel and ensuring the safety of the venue.

Responsible department: General Manager's Office of the Ministry of Security.