What does the property customer service mainly do?

The main work of property customer service is as follows: 1, responsible for the issuance of property management fee notice and the collection of fees; 2, responsible for collecting user information within the jurisdiction, do a good job in the management of user files; 3, responsible for the company's service hotline on duty, and collect all the records of the hotline, record the maintenance and service quality, and be responsible for contacting the owners and residents; 4. Responsible for handling letters, visits and complaints from owners and residents, and timely reply, follow-up and inspection; 5, responsible for the owner, household satisfaction survey, do a good job of statistical analysis of all kinds of data about the owner, household satisfaction survey; 6 responsible for the publicity and investigation of the owners and tenants within the jurisdiction; 7, on-site management of various activities held within the jurisdiction; 8. Supervise and manage public facilities, fire-fighting facilities, environmental sanitation and advertising posters inside and outside the jurisdiction; 9, responsible for the supervision and management of users in and out of the goods; 10, implement the company's management rules and regulations.

legal ground

Article 285 of the General Principles of the Civil Law of People's Republic of China (PRC) * * * Property service enterprises or other managers shall, according to the entrustment of the owners, manage the buildings and their ancillary facilities within the building division in accordance with the provisions of the third part of this law on property service contracts, accept the supervision of the owners, and promptly answer the owners' inquiries about property services. Property service enterprises or other managers shall implement emergency measures and other management measures implemented by the government according to law, and actively cooperate with relevant work.