What is the responsibility of liquefied gas company?

(1) The service to users should be smiling, cheerful, enthusiastic and positive.

(2) Implement the "four hearts and five voices" service law (caring for the majority of users; Be patient with individual users; Enthusiasm for difficult users; Sincerely treat user criticism; Answer the user's voice; There is an answer to the user's visit; Thanks for asking for help; Apologize when making mistakes; There is a sound when the user leaves).

(3) unite colleagues and obey the superior leadership and command.

(4) Observe the working hours, do not be late, do not leave early, do not leave the post, and do not string posts.

2. Service clothing and instruments

(1) Wear anti-static clothing and badge during work, and the gfd is clean and tidy.

(2) It is forbidden for staff to work after drinking.

3. Terms of service

① When users come to the station to change cans, the language of the delivery staff is "Hello! Xijiao Station XX is at your service. "

② Language when users leave: "If you need anything else, please contact us".

(3) When you receive a call from a user, you should say, "Hello! Xijiao Station XX is at your service. " Say, "Excuse me, what can I do for you?" When residents request to send liquefied gas tanks, they should say, "Please leave your home address and telephone number, and we will arrange someone to send them to you immediately. It will take about XX time, so please leave someone at home. " When users ask about liquefied gas, they get the explanation: "I'm sorry, it's the company's policy" or "Please leave your phone number and I'll tell you when I ask about the stationmaster".

Basic courtesy expressions: Hello, please, thank you, sorry, goodbye.

Working environment specification

1. The liquefied gas station should maintain a good appearance, the duty room and warehouse should be clean and tidy, and the items in the duty room should be put in order.

2. Notebooks should be arranged neatly and recorded clearly. It is forbidden to scribble on this side.

3. The cylinders in the warehouse should be placed neatly, and the cylinders should be clean and tidy.

4. Set the roller apron in the standard position as required.

5. Fire fighting equipment and other fire fighting equipment should be neat and clean.

6. Clean up the dog pen in time.

7. In summer, it is not allowed to plant tall plants in the yard of liquefied gas station, and to plant flowers, plants and vegetables on abandoned land to meet the garden standards (rows, squares, neatness, beauty and generosity).

8. Ensure that there are no sundries in the hospital.

Work quality standard

1. Management of liquefied gas cylinders

(1) Liquefied gas cylinders must be consistent with the accounts and contents, and the cylinders in the warehouse must be kept clean.

② Different kinds of gas cylinders are stored separately.

(3) After the cylinders are transported to the liquefied gas station, they should be checked twice one by one and recorded. If there is any missing, short or over-loaded, it must be reported to the dispatching room in time and pulled back to the workshop, so that the unqualified gas cylinders will not leave the warehouse.

(4) When returning the empty bottles to the filling workshop, be responsible for cleaning and whether the spare parts are in good condition. Strictly check whether there are expired gas cylinders.

⑤ Leak detection and secondary weighing must be carried out before issuing liquefied gas cylinders, and records should be made when issuing, and users should sign the distribution register and household tank changing book respectively.

6. Pay attention to handle with care when distributing gas cylinders.

⑦ It is forbidden to store and lend gas cylinders without permission.

It is forbidden to accept various cylinders from other companies.

2. The duty record is complete and accurate.

3. Maintain the sanitation in the station, clear the rain and snow in time, and keep the communication open.

4. Strictly abide by the announced can changing time and provide normal service on holidays. Service personnel must use civilized language and be warm, polite and thoughtful in the service process.

Monitoring and evaluation

1. The team leader shall inspect the dealers once every six months, put forward specific rectification requirements or suggestions, and make records.

2. After the distributor reaches the standard for more than three consecutive times, the frequency of personal inspection can be appropriately extended to once a month (at least once a month). For those who fail to meet the standards twice in a row, the inspection frequency can be shortened appropriately.

3. The management office shall inspect each team at least once a month, and put forward specific rectification requirements or suggestions, and the director of the management office shall be responsible for recording.

4. Liquefied petroleum gas companies conduct spot checks on the distribution work of their respective places, and the main person in charge is responsible for making records.

5. The property management company conducts irregular spot checks on the posts issued by the liquefied gas company, and the relevant departments are responsible for making records.

6. Inspection and spot check methods include visual inspection, physical objects, on-the-spot follow-up inspection, investigation and understanding, direct conversation, visiting users, etc.

7. All levels of assessment, inspection or spot check should fill in the Inspection and Assessment Record Form (see the attached table) in a unified way, and fill it out in detail according to the instructions of the company's operation management and legal affairs department.

Monitoring and evaluation

1. The team leader shall inspect the dealers once every six months, put forward specific rectification requirements or suggestions, and make records.

2. After the distributor reaches the standard for more than three consecutive times, the frequency of personal inspection can be appropriately extended to once a month (at least once a month). For those who fail to meet the standards twice in a row, the inspection frequency can be shortened appropriately.

3. The management office shall inspect each team at least once a month, and put forward specific rectification requirements or suggestions, and the director of the management office shall be responsible for recording.

4. Liquefied petroleum gas companies conduct spot checks on the distribution work of their respective places, and the main person in charge is responsible for making records.

5. The property management company conducts irregular spot checks on the posts issued by the liquefied gas company, and the relevant departments are responsible for making records.

6. Inspection and spot check methods include visual inspection, physical objects, on-the-spot follow-up inspection, investigation and understanding, direct conversation, visiting users, etc.

7. All levels of assessment, inspection or spot check should fill in the Inspection and Assessment Record Form (see the attached table) in a unified way, and fill it out in detail according to the instructions of the company's operation management and legal affairs department.

Monitoring and evaluation

1. The team leader shall inspect the dealers once every six months, put forward specific rectification requirements or suggestions, and make records.

2. After the distributor reaches the standard for more than three consecutive times, the frequency of personal inspection can be appropriately extended to once a month (at least once a month). For those who fail to meet the standards twice in a row, the inspection frequency can be shortened appropriately.

3. The management office shall inspect each team at least once a month, and put forward specific rectification requirements or suggestions, and the director of the management office shall be responsible for recording.

4. Liquefied petroleum gas companies conduct spot checks on the distribution work of their respective places, and the main person in charge is responsible for making records.

5. The property management company conducts irregular spot checks on the posts issued by the liquefied gas company, and the relevant departments are responsible for making records.

6. Inspection and spot check methods include visual inspection, physical objects, on-the-spot follow-up inspection, investigation and understanding, direct conversation, visiting users, etc.

7. All levels of assessment, inspection or spot check should fill in the Inspection and Assessment Record Form (see the attached table) in a unified way, and fill it out in detail according to the instructions of the company's operation management and legal affairs department.

Service commitment:

First, the liquefied gas cylinders turned over by the Gas Corporation are all produced by manufacturers designated by the State Bureau of Technical Supervision, so that they can be inspected regularly according to national standards.

Second, the bottled liquefied gas in our station is filled according to the national standard, and each bottle is filled with13.5 0.5 kg/bottle, ensuring sufficient gas volume and reliable quality.

Third, our liquefied gas cylinders are guaranteed to be stopped at regular intervals, and the tanks will be discharged when they are full for the second time.

IV. The liquefied gas cylinders of our company ensure that the cylinders are leak-tested, and the cylinder body is equipped with a "one-off anti-counterfeiting liquefied gas cylinder valve port net content labeling plug" issued by the Provincial Bureau of Technical Supervision.

Fifth, users only need to call the liquefied gas supply station in the jurisdiction to deliver the gas tank to the door within the specified time.