Can the property company not issue invoices on the grounds that customers have not taken the initiative to ask for invoices?

Property companies cannot refuse to issue invoices on the grounds that customers have not taken the initiative to ask for invoices.

According to China's "Invoice Management Measures", when units and individuals sell goods, provide services and engage in other business activities and collect money from outside, the payee should issue invoices to the payer.

However, in practice, it is common for consumers not to ask for invoices, businesses not to issue them by default, and not to provide invoices on their own initiative. Consumers can report businesses that voluntarily request or refuse to open for other reasons.

If your communication with the property is fruitless, you can directly call 12366 to report it.