Urgent need to help write a property internship report: the internship unit of two to three thousand words is Shenzhen Poly Property Company! Urgent ~ urgent ~ urgent ~ urgent ~ urgent ~ urgent ~

On the afternoon of May 13 this year, I started my internship in * * Property Garden.

During my internship, I practiced facilities management, affairs management and safety management in turn. In the internship, with the enthusiasm of the management office teacher, I pay attention to comparing the theoretical knowledge of property management learned from books, understand the work with theoretical knowledge, verify the learned property management theory with practice, and explore the essence and law of property management. The short internship life is both tense and novel, and it has gained a lot. Practice has given me a profound perceptual and rational understanding of property management.

* * * Property Management Co., Ltd., as my internship unit, belongs to * * * * * * * * * * * * * * * * * * *. The company has nearly 1500 employees, and has property management projects in large and medium-sized cities such as Shenzhen, Xiamen, Fuzhou, Shanghai, Wuhan, Anshan, Beijing, Dalian and Changsha. The management area is about 3 million square meters, and the management projects include large residential areas, high-rise commercial and residential buildings, shopping malls, apartments, villas, hotels, universities and other properties. * * Garden is a property management project under its jurisdiction. * * The garden consists of two towers with a height of 19. The living area is about 29,000 square meters, with 270 households and a population of nearly 1000. There are 26 managers and 6 managers.

Looking back on my internship, I was deeply touched and gained a lot. In my internship, I used the method of observing and asking questions to analyze the property management of the garden management office, and analyzed the characteristics and operating rules of the property management of the management office. , management office facilities management, transaction management, safety management.

First, human resource management, to create a "learning and innovative" enterprise.

Strictly control employee recruitment. * * * Property management personnel must graduate from property management when recruiting; The recruitment of maintenance personnel must be versatile with technical conditions and hold a "job certificate"; The security personnel recruited must be veterans, and their height, physical quality, knowledge, personality and psychological quality are all selected through examination.

On-the-job training for employees. * * * * Property conducts pre-job training for new employees, so that employees know everything about small situations and know what they should do, which is blind; Fierce market competition, updating knowledge and skills, and professional training opportunities for on-the-job employees. Meijia Property advocates "work, study and work innovation", and every employee strives to be a "learning and innovative" employee, and employees compete in upward competition. So as to improve the personal quality, management service and management benefit of the staff of the management office and enhance the corporate image.

Since then, the management office has formulated new rules and regulations, post regulations, work standards and assessment standards with reference to the operation of ls09000 quality system. The job responsibilities of the staff of the management office, and formulate a 360-degree assessment method for all-round, equal and subordinate; Formulate quantitative assessment standards, qualitative and quantitative assessment, and understand the operability of assessment and human factors in the assessment process; The assessment mechanism and the last elimination system have improved the sense of crisis and urgency of employees and improved their own quality.

Second, cultivate their core expertise, build services and enhance their core competitiveness.

During the internship, I saw a set of "one-stop property management information system" property management service software jointly designed and developed by * * * * Coastal Group, * * * Yi Jian Science and Technology and * * * Property. The software includes "one-stop customer service, one-stop short message management and one-stop digital community", which is a short message system that uses network, e-commerce and scientific and technological means to improve property management and service quality and effectively develop and integrate customer resources. The management office advocates "one-stop service" and "best safety" management services. Thus, efficient management and operation are realized, the pain points of owners' operation are solved, meticulous and ubiquitous services are provided, services are improved, the satisfaction of owners is improved, the quality and quality of property management services are improved, and the core competitiveness of the company in the fierce market competition is enhanced.

Third, implement the "customer interaction year" to realize the benign interaction between the company and the owner.

* * * * The property is managing the relationship with the owner. I learned in my internship that in xx, Meijia held the "Customer Interaction Year" activity. The Meijia Club was established, a new life service center was established, and a customer service hotline was opened. The owners living in the community have different ages, hobbies and interests, and different levels. And they have daily club activities and theme activities. For example, in March, learn from Lei Feng's volunteer service activities; "June 1" Children's Day, networking games with kindergartens; 10, organize community owners to watch open-air movies; In December, Christmas presents are distributed by Santa Claus ... colorful interactive activities enhance the communication between the company and the owners, create interactive customer relationships, and create a strong community and a good living environment.

Fourth, the basic work of property management-equipment management.

Equipment management, I saw during my internship that the management office focused on equipment management system; Yes, equipment is equipment.