What kind of malice do you feel from takeout and courier?

At present, the domestic e-commerce and take-away industry are developing rapidly, and there are a lot of people engaged in take-away and express delivery. However, there are many incidents when there are many people, so it is inevitable that there will be mixed fish and dragons, so there are more and more complaints in the take-away and express delivery industries in recent years. And the evil deeds of some deliverymen or couriers have been on TV and newspapers. I also asked related questions.

Here's the thing. At the beginning of the Double Eleven this year, I bought a box of rice in a certain east, and I chose their self-help business. After placing the order, the rice will come soon. The day after placing the order, a courier called me and said that the rice had arrived. It was about 4 o'clock in the afternoon, so I said to him, "Can you deliver it to me later when I get home until 6 o'clock?" There is no one at home now. "When he heard it, he was anxious and said," There's nothing I can do. I got off work then. "

As soon as I heard it, I asked, "Then you can't leave the meal at the door while I'm not at home." He said, "I'll put it in the post office. You can pick it up after work." I'm not happy after hearing this. I said, "This is 40 Jin of rice. It takes 200-300 meters to walk from the post office to my home. There are only old people at home these two days, and I really can't get it myself. " He was anxious when he heard it. He said, "Well, it seems that you are not in a hurry, and I am not in a hurry. I wish I had time. "

Not to mention, he also said that the invoice was displayed for two days in a row, but no one contacted the delivery. On the fourth day, I called one of my east community distribution centers to ask about it. The person who answered the phone had a good attitude, asked about the situation and said that he would help me ask the courier to deliver the goods to me at the time I said. Coincidentally, the phone was not turned on when he said it, and the courier at that time was nearby. As soon as he asked the courier, the courier said, "That fool doesn't know anything about good or bad, and he wants to make trouble for me ..." I was anxious when I heard it. I asked on the phone, who are you cursing? "Hearing the voice on the phone, the clerk over there quickly unplugged the phone.

About half an hour later, the courier station didn't call me either. I called again and the man answered. I asked him the result. He said, "I'm really busy these two days and I can't deliver it at the time you said. You see, it was still that time. " As soon as I heard that I was in a hurry, I hung up and called their guest's complaint phone. Ask them if my request is too much, and if their courier gets off work at 6 pm. And customers don't ask for home delivery. After learning the situation, Anton's service specialist kept apologizing to me and said that he would contact me as soon as possible to deliver the goods to me. I told her that she could only receive the goods after work at night. She also promised to let the courier deliver it at the time I said.

At noon the next day, another courier called me and said that the rice had been sent downstairs. I get anxious as soon as I hear it. I didn't say at night, but during the day. The courier was also very outspoken and told me that he was just running errands for people. No one told him the specific delivery time. If I don't accept it, it may not be sent by anyone next time. Finally, as a consumer, I can only compromise. I called a neighbor in the same building and asked the courier to deliver the rice to his house first, and I'll pick it up later in the evening.

Of course, I complained again later, and the service specialist handled it again, and made a little compensation for the trouble I caused. Afterwards, I often think that maybe every courier doesn't understand that they represent not themselves, but their company. Their fault will be paid by the company first, and then the loss will be passed on to them. Why do they do this? Can't they talk well and do things well? How harmonious our relationship would be like that!