How to complain if the elevator in the community is broken?

According to the Property Management Regulations, residential property companies have the right to choose qualified elevator maintenance companies that meet the national regulations to engage in daily elevator maintenance.

But the residential property company is also employed by the owners. Therefore, in the choice of elevator maintenance company, on the one hand, we should consider the requirements of the owner's service, on the other hand, we should consider the cost of hiring elevator maintenance company from the perspective of our own operation. And there are irreconcilable contradictions in these two aspects.

Generally, elevators are maintained by professional elevator maintenance companies. The property has the obligation to notify the maintenance personnel for timely maintenance. If the property can't restore the normal operation of the elevator for a long time, causing inconvenience to the owners, you can tell them first, and then you can find two departments to solve it:

(1) Complaining to the property department of the housing management department;

(2) For elevator quality problems, complain to the Technical Supervision Bureau or call the hotline 12365 immediately to report the complaints.

Residential property occupies public green space to build parking spaces. How to defend rights and complain to what department?

According to the relevant provisions of the Civil Code:

(a) residential property companies need * * * green parking spaces, before construction, it shall be reported to the relevant landscaping departments and real estate companies for approval. Without approval, public * * * green facilities shall not be changed without authorization;

(2) Before decoration, all owners shall be informed, and construction can be carried out in accordance with relevant regulations or schemes only after more than two-thirds of the owners agree and sign.

Moreover, the renovated property must be open to all owners free of charge. If the charging system is adopted, the parking fee belongs to all owners, and the property management company can collect and remit it. All expenses should be returned to each owner equally, or the corresponding property fees of each owner should be deducted. Among them, the property company can agree with the owners' committee to extract a certain parking space management fee.

The Regulations on Safety Supervision of Special Equipment clearly stipulates that it is a general accident for an elevator car to be manned for more than 2 hours. Causing casualties or property losses, according to different degrees, it is divided into major accidents, major accidents and particularly major accidents. In reality, there are many times when the elevator suddenly gets stuck and stops running. In this case, if there are no casualties and the time is not long, everyone will generally complain a few words and then leave. Sometimes the elevator causes slight physical harm to people, and few people are willing to spend time and energy to discuss it. For your better rights protection.

I hope the above content can help you. Please consult a professional lawyer if you have any other questions.

Legal basis: Article 184 of the Civil Law infringes upon another person's property, and the property loss shall be calculated according to the market price at the time of loss or other reasonable means.

"Regulations on Property Management" Article 2 Property management as mentioned in these Regulations refers to the activities that the owners select property service enterprises, and the owners and the property service enterprises maintain, conserve and manage the houses, supporting facilities and related sites in accordance with the property service contract, so as to maintain the environmental sanitation and related order in the property management area.