Experience and harvest of property management [3]

# Experience # Introduction Property management is an activity in which the owner selects a property service enterprise, and the owner and the property service enterprise, in accordance with the property service contract, repair, maintain and manage the houses, supporting facilities and related sites, and maintain the environmental sanitation and related order in the property management area. The following is "Three Experiences of Property Management" for your tasting.

The first property management experience and gains.

First, change "small and complete" to "big and refined". The types and regions of heritage jurisdiction are widely distributed and scattered. The "small and comprehensive" management mode makes it difficult to enjoy service resources and waste human and material resources seriously, making it difficult to maintain the overall advantages of property companies. "Big but refined" means separating the functions of security, equipment maintenance, cleaning and greening from the original management, and establishing or outsourcing them to more professional cleaning companies, security companies and greening companies. , the implementation of professional management, with effective quality monitoring mechanism, to break down the "regional" barriers, to achieve * * * enjoyment and balanced utilization of resources. Secondly, change "pure service" to "interaction with owners". Simply improving the quality of service, all property management work is done according to their own management requirements, which often leads to friction with the owner's work. Due to the diversity of owners' needs and the enhancement of environmental and cultural awareness, they have different needs for improving service quality. The ancients said, "Those who touch people's hearts should not consider their feelings first." . At present, owners have various requirements for property management. To win the recognition of the owners, we must treat people sincerely and move people with emotion, in addition to constantly improving our property management service level. The core of this is to enhance personalized service. By establishing the owner's demand file, we can understand, master and dig the owner's demand in time, so as to provide a wider range of services for the owner. In addition, strengthen communication with the owners in daily life, sort out and classify the collected opinions, give timely feedback, make continuous improvement, attach importance to the owners' feelings and integrate them into their emotions.

Finally, integrate "small groups" into "big society". The effective development of property management services can not be separated from three types of resources. First, social resources, including the support of the government, streets, communities, public security, sanitation, suppliers and potential customers. The second is their own resources, that is, the right to enjoy all kinds of service information and service facilities and equipment of the property they manage. Third, the owner's resources. Owners are a huge group, and their consumption demand and potential resources are the continuous driving force for property management service enterprises to expand their operations. Only by truly integrating our "small group" into the whole "big society" and building a harmonious living environment can we continue to develop our "small group", expand more social services other than the related business of telecommunications, and develop the viability and risk resistance of enterprises. Let employees get more benefits from it.

Owner's satisfaction comes from high-quality service, and high-quality service comes from sincere investment. As long as you really think about your customers, sincerity will be like a trickle, nourishing people's hearts; As long as we give our customers sincere help, trust and support will follow. Only by sincerely serving, constantly broadening working ideas, constantly developing meticulous characteristic services and creating a high-quality humanistic living environment can we establish a distinctive brand of property management services among many property management enterprises and attract more customers. Sincerity is a magic weapon to communicate interpersonal relationships, which can relieve people's mental vigilance and is a lubricant for us to close the relationship with customers. Of course, this sincerity is by no means perfunctory. We should sincerely give our tolerant heart to our customers, give them more understanding, open our hearts in every grievance, and try to understand the connotation of sincerity, because this is responsible for the company, the customers and ourselves. Sincerity, a bridge, entrusts customers with trust in property management, and also conveys the care of property managers for customers.

The second part is the experience and harvest of property management.

"Master spirit" is the mainstream spirit of China society. Inspired by the spirit of ownership, China once had many heroes. Wang Jinxi, Lei Feng, Jiao, Meng Tai, Shi Chuanxiang, Zhang Binggui ... They made selfless dedication, regardless of gains and losses, and worked hard, making outstanding contributions to the construction of new China. Their spirit has promoted the development of the whole China society, and it is in this spirit that the new China has developed rapidly. Their spirit embodies the notes of the times and inspires China people from generation to generation. Nowadays, if an enterprise wants to grow sturdily, it also needs the spirit of ownership, and employees with this spirit will bring unlimited backing to the enterprise. According to the actual needs of community management and development, our property management company is formulated to protect the interests of owners. With professional, high-standard and high-quality services, the owners can make full use of the purchased property, thus achieving the purpose of maintaining and increasing the value of the property.

We emphasize the spirit of ownership, mainly covering cultural elements such as diligence, hard work and selfless dedication, emphasizing the overall situation and focusing on collective interests.

And our property customer service department also has the spirit of ownership-dedication, hard work, hard work, integrity, enthusiasm, professionalism and innovation.

Here are some examples of our sense of ownership:

Some time before the owner repossessed the building, all the staff of our property customer service department worked overtime, not afraid of hardship and fatigue, and made preparations for repossession as one. Especially the handover of keys, the director and supervisor checking the keys of each household overnight, meticulous work and hard-working spirit are the essence of our department.

In the process of repossession, all the staff of our department unite as one, subdivide the working procedures, and greet the owners with high-quality service consciousness and rigorous working attitude. In particular, property managers and supervisors use professional knowledge and hard attitude to solve the difficult problems raised by the owners, so that the owners can get satisfactory answers; At the same time, it is also supported and recognized by the owners. This is the major that our property service industry needs.

Owners will call the front desk of the customer service center for consultation as soon as they encounter problems in the decoration process. The front desk customer service assistant and the owner will reply to the owner's inquiry as soon as possible until the owner is satisfied. This is the master spirit of our front desk customer service assistant-high quality, professionalism, initiative and meticulous.

I remember one time, the owner came to the customer service center to go through the decoration formalities and needed to borrow a ladder for 2 hours. The staff of the customer service center immediately lent the ladder of the engineering department to the owner. When the host smiles and says "thank you" to us, it is recognition of our work and also shows the spirit of our host.

However, the property assistant in our department also has the spirit of ownership. Before the owner found that some parts of the building needed to be rectified, he immediately issued a rectification maintenance order to the engineering department, so that the owner could feel the professionalism and enthusiasm of his work. In addition, when the owner found that the relevant position of the unit needed to be rectified, the property assistant issued a rectification and maintenance form to the relevant responsible personnel of the engineering department in time, and tracked the records, handled the problems in time and fed back to the owner, which won unanimous praise from the owner.

Article 3 Experiences and gains of property management work

In the course of time, I often look at my footprints. I was fortunate to join xxx Property Company and become a member of the financial office. Of course, the financial work of the property company has to sell electricity and collect property fees. But the road to this gate is bumpy, and it is common to fall down when encountering setbacks. But after the fall, people with a little sense will sum up a correct judgment from the failure, and they will embark on a journey again and continue on a path. I want to thank the person who gave me the reason. It is because of your courage that I will always be understood after I have suffered setbacks. It is this understanding that gives me experience, wisdom and indomitable will. The cashier's post responsibilities and authority are mainly: responsible for the custody of cash, checks and invoices, ensuring that the collection is recorded and signed; Carefully examine the original vouchers of cash receipt and payment; According to the original documents, make records of cash and bank accounts in a timely, accurate, clean and error-free manner. And check the cash on hand every day and make a monthly statement; Strictly abide by the cash management system, cash on hand shall not exceed the limit and shall not be used to offset cash on hand. Responsible for going to the bank for formalities, payment and fund settlement; Both parties who receive and pay cash must count it in person to prevent mistakes and other important tasks.

The above simply summarizes the daily work of the cashier post, and you can finish it in one or two sentences. In fact, it seems trivial and the facts are hasty. Doing a good job as a cashier can never be described as "easy". The cashier's job is by no means a "small skill", let alone an insignificant position. Cashier's work is an indispensable part of financial work and the lead of economic work. If this financial control is not good, it will cause immeasurable economic losses to enterprises and institutions. Therefore, it requires accountants to have a comprehensive and skilled business level, skilled and superb business skills, and a rigorous and meticulous work style. Obviously, financiers must be half-hearted, not half-hearted. Patience, carefulness and concentration are the basis of success. Financial work is not only a great responsibility, but also requires a lot of knowledge and technical skills, which need to be studied hard to master.

However, some people, some things and some things are not what people want, just as the sky will not be sunny forever, and the weather forecast will sometimes be misjudged. When it rains, there is no rain gear, only a drowned rat. At this point, we must adjust our mentality and get back on the road. On the way to success, we must not let ourselves catch a cold. In fact, sometimes you pay, and the opportunity may not be rewarded, because opportunity is not the fundamental reason for success, and the most important condition for success is unremitting pursuit. Therefore, we must have a clear conscience about people and things, be worthy of ourselves, and do our job well is the foundation. Only when we pursue and cherish will we not regret it. Only by persistently pursuing your goals, success will find you one day.

When I first came into contact with property management, I didn't know much about the responsibilities and tasks of property management. In order to adapt to the new job and working environment as soon as possible, I consciously strengthen my study, humbly ask for advice and solve doubts, constantly sort out my working ideas and summarize my working methods, and now I am basically qualified for the job. On the one hand, learn while doing, learn while doing, and constantly master methods to accumulate experience. I pay attention to the task as the traction, relying on the improvement of post learning, through observation, exploration, access to information and practical exercise, I quickly entered the working state. On the other hand, consult books and colleagues, constantly enrich knowledge and master skills. With the help and guidance of leaders and colleagues at all levels, I have never attended a meeting and have never been familiar with it. I gradually found out the basic situation in my work, found the breakthrough point, and grasped the key and difficult points of my work.

With the deepening of property management in residents' lives, providing satisfactory services to owners has become the primary code for property management enterprises to maintain their absolute competitive advantage. To win the owners and win the market, we must constantly improve the service quality and management level, and often the owners' recognition of the service comes from the sincerity of the service providers.