On the plan to improve the quality of real estate

On the plan to improve the quality of real estate

In order to ensure that work or things can be carried out in an orderly way, it is often necessary to make a careful plan in advance, which generally includes guiding ideology, main objectives, work priorities, implementation steps, policies and measures, specific requirements and other matters. What problems should we pay attention to when making a plan? The following is the property quality improvement plan I have compiled for you, which is for reference only and I hope it will help you.

Property quality improvement plan 1 1. Orientation and intervention point of service standard.

1. Stand at the forefront and set feasible high standards.

Only with a high starting point, high standards and high service standards can we naturally reach a new level. The so-called frontier is the forward-looking development and construction, the accuracy of market forecast, and the realistic problems with a development perspective. The positioning of service standards is related to all-round business philosophy. The starting point is high, the standard is high, and the service standard orientation is definitely high. You have 100 yuan to do the value of 200 yuan 300 yuan, which is definitely not in line with the logic of value efficiency. The key is how to turn 100 yuan into the value of 200 yuan 300 yuan. First of all, it is feasible. Plasticity and operability. For example, in the appointment of employees, your threshold is high, and talented people without morality are definitely not allowed to enter. Therefore, if you set a higher standard, the hardware and software will make a further leap, and the service standard will be further improved.

2. Reconstruct the service specification.

The service standard has been positioned. The corresponding service specification must also match it. High-standard service and high-standard employees must also be high-standard service specifications. Specification is not a strict system. Nor is it a shackle that draws the ground as a prison. Specification is an agreement between standard and quasi-industry. With norms, there is support.

3. Characteristics of the research project.

The positioning of service standards and the reconstruction of service specifications must conform to the characteristics of the project. The architectural style meets the needs of customers and the development trend of social and cultural connotation. Ways and methods to solve the remaining problems. The structure mode of employees, the coordination of functional departments, the present situation of software and hardware, etc.

4. I plan to stand in the future and look at the present.

The plan really can't keep up with the changes, and it is very important to be forward-looking. Looking at the problems in reality from the perspective of the future, it is ambitious but not empty. With goal orientation, all problems have a starting point.

5. Focus on control and results.

No matter how good the idea is, it can only be empty talk if it is not implemented. What is the result of implementation must be supervised and controlled. The quality of an enterprise ultimately comes down to economic benefits and social value benefits.

Profit is not 1+ 1=? Simple problem formula of. Enterprises should have long-term ideas and mechanisms to become bigger and stronger. Break the inherent behavior habits and ways of thinking, and creatively play their own business space.

Second, the structural model of property rights organization

1, a new idea of building a pyramid service ladder structure.

The top of the pyramid is there, and the organizational structure of the whole engineering department is considered as a service system. Manager service supervisor, responsible for serving foreman, foreman serving employees and employees serving customers. Step-by-step management and step-by-step responsibility system, each level of management has the right to work, and grass-roots employees should be placed in the first place in the whole organizational structure. They are the top of the pyramid. This will help motivate employees to pursue progress, self-improvement and perfection. It is conducive to cultivating talents and discovering talents. In property management, the emphasis is on efficiency rather than results. Service ladder structure is the transformation, standardization, responsibility, control and realization of service viewpoint throughout the whole service link.

2. Improve the system and standardize the employment mechanism.

The standardization of the employment mechanism and the perfection of the system come from new thinking and new ideas. Property management is a job with service as its essence and service reflected by management. Property management companies take management as a means, aim at providing quality services to customers, and aim at the overall unification of economic and social benefits. Norm is the need of enterprise development, and system is the code of conduct. What kind of employees to absorb and what kind of organizational form to build. Whether the overall quality of existing employees can adapt to the new trend of serving customers. Whether the foreman or supervisor is hired or promoted from the grassroots employees. What are their respective responsibilities? What are their respective employment conditions and prerequisites? Therefore, it is necessary to further improve the system and standardize the employment mechanism.

3. Staff promotion and incentive mechanism reconstruction.

Reward the superior and eliminate the inferior. Excellent employees should give more encouragement and care. For example: training opportunities, job adjustment opportunities, bonuses, certificates of honor. The salary scale has been raised by one level. Grasp the typical example and effectively stimulate the cohesion of team spirit.

4. Principles and responsibilities.

Even the best service standards, codes of conduct and operational standards must be implemented. Adhere to principles in implementation and condense responsibilities. Form a long-term mechanism of a department. The existing personnel structure, quality training and technical skills of engineering departments have problems of principle and responsibility in many places. If you don't adhere to principles, you will become a mere formality and lack a sense of responsibility.

5, salary and service standards, technical skills, quality cultivation.

Salary should be in direct proportion to service level, technical skills and quality accomplishment. When wages are raised, employees will be guaranteed. Service level, technical skills and quality will naturally go up a step. The current situation in the engineering department is one size fits all, and wages are not graded. Employees with high service level, technical skills and quality can't get considerable salary. Their work passion, principles and responsibilities will also drift with the tide, and the relatively poor employees will be even worse, so the promotion of employees and the grading of salary are imperative.

Third, the early intervention of the property.

1. Participation in planning should be forward-looking, scientific and practical.

The sooner a property enterprise sets foot in the property, the better the management level in the future. Participating in planning and attaching importance to foresight, scientificity and practicality can increase the efficiency and value of property management enterprises. Can make customers' investment have a corresponding return in the future. Forward-looking, scientific and practical, examine and demonstrate the building structure from the perspective of property management and use. Rationality of greening sketch layout in equipment and facilities distribution area. Put forward suggestions and rectification plans. Follow up the implementation to avoid mistakes in future takeovers. Improve the quality of property. If the project has been completed and the equipment has been installed, the problems found cannot be changed. Therefore, it is absolutely necessary to intervene in advance in the construction stage. Supervise and inspect the process control and acceptance control of durability, corrosion resistance and extrusion stress of property structure, waterproof layer, concealed works, steel pipes and pipeline materials. Our present situation is that all the archival materials are very imperfect. For example, the comprehensive wiring diagram of the park: the direction of pipelines such as water supply and drainage, rainwater, strong and weak electricity systems, and the important positions of important gate valves and inspection ports. Layout and distribution of hydropower pipelines in green landscape. Contact information of suppliers of some equipment and facilities, product design specifications, operating procedures, warranty period and agreed written agreement. Completion acceptance and takeover acceptance are two different acceptance concepts. Completion acceptance is a government act, and takeover acceptance is an enterprise act. Taking over property is equivalent to transferring responsibility. Therefore, it is of great responsibility to take over the acceptance.

2. The new concept of providing all-round management services for customers' repossession and occupancy.

When it comes to property, the problems of each unit should be summarized and filed. The opinions put forward by customers at the time of repossession should also be recorded and filed in detail. In this way, a specific case of a flat was formed. It has reference value for future decoration management and maintenance operation. Erzhuang is the window for customers to understand the image of the property management company. The conduct and skills of Erzhuang employees directly affect the overall image of the company. It is completely wrong to think that second-class employees are patrolling and inspecting, supervising and managing. What they are familiar with is a powerful guarantee for the whole operation and management. The needs of customers are manifold. There are many places that are unpredictable. Therefore, we must require our employees to have extensive knowledge, service level and technical skills to meet the needs of customers as much as possible. Broaden one's talents in an all-round way and cater to customers' consumption concept of spending money to buy convenience. One-stop, all-round service for customers to repossess, decorate and move in. Satisfy customers, strengthen yourself, enjoy resources, and achieve mutual benefit and win-win results.

Fourth, the organic combination of software and hardware

1. Hardware is the platform and software is the "soul".

The hardware facilities in the park are outdated and it is difficult to meet the consumer demand of customers. What can we do on the existing platform? Can you make up for the lack of hardware facilities from the software? Strengthen service, optimize the structure of combined employees, improve the system and standardize operation. Software is the "soul". With spirituality and operability, hardware can play its potential.

2. Upgrade hardware facilities and improve software support.

How to improve and transform the existing hardware facilities through technology? Where is the entry point and how to improve it. Now that the maintenance funds can't be moved, how to solve the expenses? For example: intelligent access control system and monitoring system in the park. Fire fighting linkage system, sewage lifting pump monitoring system, cable TV network system. The equipment of office environment facilities and other issues. These problems need to be solved step by step. If the hardware facilities are upgraded, our software needs to be improved. Without excellent software support, even the best hardware facilities can't play their due role.

3. Find out the combination of hardware and software.

Hardware and software complement each other, how to operate to achieve the best state, and where is the combination point? Both hardware and software can be improved. You can solve it if you want to. The problem lies in the time to solve it and the approval of the superior leader.

Verb (abbreviation for verb) Operation mode of equipment and facilities

1. Reconstruct the operation of equipment and facilities from the perspective of energy saving and service standards.

All business activities, policies and regulations are ultimately aimed at improving efficiency and adding value. Saving energy without reducing consumption or increasing efficiency. Energy-saving control has indicators, maintenance control has plans, and a reasonable proportion is determined through the previous objective conditions. There are many aspects of energy saving, such as streamlining some really poor employees, improving the comprehensive skills of training employees, promoting energy-saving new products and hiring professional skills companies. It should be feasible to strengthen service awareness, improve service standards, prevent material overstock and waste, and reconstruct the maintenance and operation mode of equipment and facilities, as long as it can increase profits and increase value.

2. The change of quality should not be the accumulation of quantity.

Employees would rather concentrate than abuse. Hire employees for training and careful assessment, and put an end to the phenomenon of no distinction between public and private. Those who do not meet the requirements will not be hired. Only by conscientiously adhering to principles and absorbing excellent human resources. Organization can be reasonable. The existing organizational structure of the engineering department has accumulated to a great extent. The configuration may be proportional, but it has not played its due role.

3. Learn to use leverage to strengthen yourself.

Strength, quality and professionalism. Leverage is to employ some professional and high-quality companies to maintain and manage equipment and facilities through some legal business models. While participating in management, it also improves the technical ability of employees. This is the power of example. However, the labor cost should be reasonable, and the premise principle is win-win and mutual benefit, which conforms to the property management regulations.

Maintenance and operation management of intransitive verbs

1, remould "example" and forge team spirit.

The improvement of the company's comprehensive quality also needs employees to reflect, and the ability of employees will directly affect the company's overall ability and team spirit. Set a "role model" to set a goal for the improvement of employees' ability, so that employees can constantly push themselves to improve their technical skills and quality, and at the same time improve the company's service level. Let every employee have a common goal-the company's interests first, and realize self-worth while the company develops.

2. Establish a training plan.

The management of maintenance operations is an important responsibility of engineering departments, and how to ensure that their responsibilities are effectively implemented. We must establish a complete and feasible system, norms and plans. Plan is the means, norm is the control, and system is the agreement. Only when there is a plan can there be rules to follow and everything be organized. Find out the common links, study the breakthrough point, and then determine the training topics and order in a targeted manner. Training setting should be a long-term work. Without study, there is no progress. The problem existing in the engineering department is the lack of planning. Annual plan, monthly plan and daily plan. The company rushed to the inspection and sharpened the gun at the last minute.

3. Benefit, efficiency and values.

Where does the benefit come from? From efficiency and values. Efficiency is not the length of time you spend dealing with problems. It is the time limit for you to deal with the problem. For example, it took you a short time to achieve the effect and purpose of dredging the water maintained by customers. However, after a day or a week, the same problem came out again. Repeated repairs caused customers to resent, and manpower and material resources were repeatedly invested. This is a waste. Where does efficiency start? The value of an employee depends on his sense of responsibility, service awareness and comprehensive quality of technical skills. Excellent employee repair rate is low. Customer satisfaction is very high. Relatively speaking, his salary is high, and the company gets more returns. Efficiency is a visible benefit, while values are a guide to efficiency and norms. Quality and specialty are the keys to maintenance and operation. If our employees are all high-quality professional technical experts. How will the customers we face react? Isn't this a welfare? Entrusting some high-tech equipment and facilities to professional companies is not a means of increasing efficiency? Get more benefits while transferring risks.

Scheme 2 for improving property quality With the improvement of economic living standard, people not only demand housing safety, but also demand quality of life, among which the service quality of property is increasingly demanding. Developers have gradually increased their attention to property management. In order to achieve sustainable and healthy development, property management enterprises must strive to achieve the harmony and unity of internal natural beauty and external norms.

First, grasp the key factors of people in service and form natural beauty.

There is no doubt that the main body of property management services represents the specific employees of property management companies. Wearing company uniforms and fulfilling service obligations, words and deeds affect the owners' cognition and even determine the quality of property services. Therefore, it is imperative to improve the quality of service personnel.

1, strengthen staff training, and constantly provide the comprehensive quality of property employees.

Property management is different from other industries, and sometimes the moral quality of employees is higher than the professional quality. Therefore, while training employees' professional skills, we should pay more attention to the cultivation of personal qualities. Conduct "professional ethics, etiquette and courtesy" training for every employee to cultivate the ability of employees to communicate and cooperate with others. Good affinity is a great advantage of doing a good job in property management. Let every administrator pay attention to establishing a good relationship with the owners and actively and enthusiastically serve each owner in their daily work. For some owners who don't understand, complain or even complain about property management, they should take the initiative to come to the door and communicate with them. Don't be afraid of being pointed out by the boss, learn to thank the boss for his advice, give him the opportunity to correct and improve, and let him gradually understand and trust the company.

2. Do a good job in receiving and handling the complaints of the owners, and regard the complaints of the owners as valuable resources.

The owner's complaint is a better gift for the company. Why not face it frankly? For property management companies, only by carefully analyzing the opinions of owners, accepting criticism with an open mind, actively solving problems and effectively improving the service level can they form stronger competitiveness and higher reputation. Face all kinds of complaints from the owners with a positive attitude, constantly reflect on yourself, regard the complaints from the owners as the most precious resources, find out the shortcomings in management and service in time, improve the service as much as possible, and promote the continuous innovation and improvement of management service quality. In short, the owner's dissatisfaction is the direction for the property management company to improve its work.

Second, improve the institutional factors in property services and form normative beauty.

Needless to say, there are still various problems that a few illegal enterprises encroach on the interests of owners in the property management industry, but it is undeniable that the property management industry is constantly standardizing. The service standardization, refined management and image branding of property management enterprises have attracted more and more attention in the industry. Specification is a service requirement, accuracy is a management requirement, and brand is a development requirement. For property management enterprises, especially emerging property management enterprises, in order to achieve rapid development, the first task is to achieve standardized services and lay a solid foundation, that is, to give the outside world the external beauty of standardized operation and standardized management through system construction:

1, abide by laws and regulations, be honest and trustworthy, and standardize operations.

Property management is a low-profit industry. Coupled with the escalating market competition, some property management companies rush to fat, regardless of the cost of contracting projects. The direct consequence is to pass on the cost by encroaching on the legitimate rights and interests of owners or customers, and eventually there will be disputes between owners and property management companies. In view of this, the state and local governments have issued many policy documents, such as "Regulations on Property Management" and "Measures for the Administration of Property Service Charges", to regulate the operation and operation of the property management industry. This is a problem that far-sighted property management enterprises must pay attention to in the long-term development. It is the core hierarchical system of property management enterprises and the "constitution" that property management enterprises will faithfully implement. Property management enterprises must conduct careful combing and systematic learning, not only learn to use the law to safeguard their legitimate rights and interests, but also consciously abide by the law and standardize their operations, especially to handle the relationship between immediate interests and long-term interests.

2. Improve enterprise rules and regulations, and accurately set up service processes.

Anyone who has watched the TV series "Big House Gate" has a feeling that "big housekeeper" plays a very important role in a family. The projects undertaken by property management enterprises mainly include comprehensive services such as security, cleaning, maintenance, greening, equipment management and housekeeping. Their business scope is wide, labor-intensive and their service content is rich. In essence, they have acted as "stewards" of hundreds of families, with great responsibilities. In order to manage their huge booths and serve many owners or customers, it is necessary to form complete enterprise rules and regulations and manage employees well.

3. In terms of service, we should also combine the actual situation to achieve precise, accurate and full coverage.

Fine means that the service process should be comprehensive, meticulous and perfect, so as to be the most meticulous and operational; Accuracy means that the service process design should be to the point, with clear division of labor and strong practicability and pertinence; Full coverage means that the property records should be fully covered, the division of responsibilities should cover the service items, the staffing should be covered in place, and the departments and posts should be "seamlessly connected". There should be no property omissions, let alone management omissions and unattended matters.

Only when the main employees who provide services combine their heartfelt voluntary services with the normative constraints of the enterprise system can the property management enterprises truly achieve standardized operation and service in place, realize good cooperation between the property management enterprises and owners or customers based on integrity and quality, form a good reputation and a good reputation in development, and fundamentally promote the brand building of the property management enterprises.

As a labor-intensive industry, it is very important to improve people's management and system. Only by improving people's quality can we improve service quality and perfect the system can we form standardized management. Perfection, Excellence and nuance will be the long-term pursuit and goal of property management enterprises.