Which department should I report the elevator failure to?

First, the elevator problem can be complained to the following departments:

1. complain to the property management department. According to the Property Management Regulations, residential property companies have the right to choose qualified elevator maintenance companies that meet the national regulations to engage in daily elevator maintenance.

2. If there is a quality problem with the elevator, complain to the Technical Supervision Bureau or call the complaint hotline immediately.

Second, the elevator problem constitutes an accident in these cases.

In the elevator problem, when the elevator car stays with people for more than 2 hours, it constitutes an accident, which is a general accident at this time. Causing casualties or property losses, according to different degrees, it is divided into major accidents, major accidents and particularly major accidents. General accidents shall be investigated by the municipal special equipment safety supervision and management department in conjunction with relevant departments. Major accidents shall be investigated by the special equipment safety supervision and management departments of provinces, autonomous regions and municipalities directly under the Central Government in conjunction with relevant departments. Major accidents shall be investigated by the special equipment safety supervision and management department of the State Council in conjunction with relevant departments to organize an accident investigation team. Particularly serious accidents shall be investigated by accident investigation teams organized by relevant departments authorized by the State Council or the State Council.

Three, the purchase of elevator room should pay attention to the following issues

1. Fire power supply

The stairwell, fire elevator room and its antechamber, shared antechamber and refuge floor (room) should be provided with emergency lighting and evacuation indication signs, and the battery can be used as standby power supply, and the continuous power supply time should not be less than 20 minutes; The continuous power supply time of high-rise buildings with a height exceeding 100m should not be less than 30min.

2. Elevator quality

When buying a house, we must pay attention to choosing an enterprise with reliable elevator quality, ask the property maintenance personnel how to rescue when there is a fault, and sign a letter of responsibility with the developer to stipulate how to compensate for the elevator accident.

3. Property management

Whether there is a guard room on duty at the bottom of the building, whether the monitoring security measures are in place, whether there is security patrol in the building, and evacuation safety in case of emergency can not be ignored.

legal ground

property management regulations

Eleventh the following matters shall be decided by the owner * * *:

(a) to formulate and amend the rules of procedure of the owners' congress;

(2) Formulating and amending management regulations;

(three) to elect the owners' committee or replace the members of the owners' committee;

(four) the selection and dismissal of property services companies;

(five) to raise and use special maintenance funds;

(six) the renovation of buildings and their ancillary facilities;

(seven) other major matters related to the management of * * * and * * *.