Is the complaint telephone number of Jindi 400 useful?

It is useful for Jindi to make a complaint call. The most effective way is to complain to the Property Section of the Housing and Construction Bureau. If a property company fails to provide services in accordance with the property service contract, it may sue according to law.

Extended data:

Residential property fees include

I. Management fee

The management fee in the property refers to some management service fees, such as accounting management, property files, etc., for property staff to patrol, inspect, maintain and update public areas.

The second is management fees such as cleaning fees and greening maintenance fees.

Cleaning costs refer to environmental cleaning costs in public areas, including tools, employee supplies, garbage transportation, chemical fertilizer cleaning, etc. Greening maintenance fees include: greening tool fees, water fees, pesticide and fertilizer fees, weed cleaning fees and landscape maintenance fees.

Third, office expenses and employee salaries.

Office expenses refer to transportation expenses, communication expenses, office supplies, utilities and so on. Bian Xiao learned that the wages of property service personnel include: personnel expenses, basic salary, social insurance, prescribed welfare, overtime and clothing expenses.

Property companies should deal with problems in time when they receive complaints. Polite reception of complaints is the basis of handling complaints well, and a good attitude and a kind smile can resolve many grievances of owners; Listen and record, sincerely listen to the owner's complaints, and carefully record the main points of things; Judging and handling. First of all, thank the owner for his concern and love for the property management company, and then make a quick judgment, reflect it in time and deal with it in time. If all departments need to cooperate, they should promptly notify and fully coordinate. After judgment and analysis, if problems are found, respond to the owner with a positive attitude at the first time and inform the property management company of the handling methods. A return visit is an important link to build trust with the owner and make up for misunderstandings caused by various reasons. It is also the best opportunity to check the quality of work, communicate with the owner and improve the relationship.

In addition, property managers should have the mentality of "empathy" and "caring for others" in handling complaints, put themselves in the shoes of business owners, comfort business owners, and try to close their psychological distance as much as possible. As an experienced public relations expert said: In contact with customers, you should show that you can understand their feelings, especially when customers are angry and angry, you should say something for their sake. This kind of psychological communication with customers often leads to subtle changes in the relationship between the two sides, making the hostile party turn to cooperation, from rigidity to harmony, from mutual intransigence to mutual concessions, which is conducive to solving the problem.