Can yongcheng city Mayor's Hotline be connected 24 hours a day?

Yongcheng city Mayor's hotline can be connected 24 hours a day.

12345 the government service hotline takes the satisfaction of the masses as the standard, implements the "7×24 hours" all-weather acceptance and step-by-step handling system, and actively creates a "service-oriented government that does not leave work for 24 hours"; Implement the "6+4" work method.

That is to say, in process management, a collegiate bench is composed of six telephone operators and four members of the "think tank". When encountering complicated and thorny problems, the operator and the members of the "think tank" will discuss the appropriate scheme and then give an answer; Innovate the working mechanism of WeChat group, and adopt the method of "flow+specific organizer" to solve problems such as noise disturbing people and motor vehicles being parked and placed indiscriminately, so as to ensure that the demands of the masses are solved in the first time;

Improve the training and learning mechanism and standardize service behavior; Improve the system of rewarding the superior and punishing the inferior, and improve the work efficiency and level; At the same time, through the official WeChat official account and Weibo, timely publish articles such as 12345 typical work orders and people's livelihood-related information, actively interact with the public and respond to public concerns.

12345 service hotline is usually used for:

1. Public service information consultation on administrative functions, responsibilities, policies and procedures;

2 complaints, opinions and suggestions on administrative management, social management and public services;

3. Non-emergency management and service for help within the scope of administrative functions and powers;

4, citizens, legal persons and other organizations to endanger the safety of people's lives and property, endanger the safety of public property, affect the economic and social development report;

5. Praise the efficiency and administrative effectiveness of government departments and their staff.

The above contents refer to:

Baidu encyclopedia-12345 government service convenience hotline

Yongcheng city Municipal People's Government —— A Hotline, Building a "Bridge" for Convenience Service —— On-the-spot Report of the Municipal Government Service Hotline 12345