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Summary of property work
Summary of property work in the past year: From 1, the property management department has been fully supported by all the brother departments, and with the joint efforts of all the staff of the property management department, it has been further developed smoothly. It is embodied in the following aspects:
First, strengthen the construction of security team.
Strengthen the construction of the security team and establish a good image of the security team. Over the past year, the property management department has combined the actual security work, emphasized "external quality", formulated an effective management system and code of conduct, and constantly summarized and improved it in actual operation, so that the security work has gradually embarked on a standardized and procedural development track. Starting to grasp the security guard gfd, the operation is standardized and the style is strict, which greatly improves the mental outlook of the security guard; Secondly, we should strengthen military physical training. Starting from practice, gymnastics should be standardized and trained twice a week, which can not only exercise and enhance physical fitness, but also deter bad guys, boost morale and show the spirit of safety.
1. It is required to operate in accordance with the service standards for operators, and supervise relevant personnel to implement some measures such as irregular and random spot checks on cleaning and greening, so as to make the cleaning and greening work in Provence reach a new level.
2, according to the current cleaning and greening work operation procedures, put forward improvement suggestions and give guidance. Make it more reasonable and standardized.
3, combined with the actual, formulate related equipment operation management, operation process and maintenance system, standardize the management of property equipment. Organize regular maintenance training for mechanical and electrical equipment and facilities, and put forward opinions on the establishment of maintenance account and standard records for mechanical and electrical equipment and facilities, so that mechanical and electrical personnel can better understand the post operation methods, effectively maintain the mechanical and electrical equipment and facilities of the former property, and ensure the normal operation of mechanical and electrical equipment.
Second, carry out on-the-job training
Carry out on-the-job training and improve the quality of the team In order to continuously improve the quality and working ability of employees, the property management department trains new employees and on-the-job employees in stages by strengthening the employee training plan. During the training, security guards, green chemists, administrators and mechanical electricians were also organized to conduct post knowledge tests, and good learning results were achieved.
Third, strengthen the construction of spiritual civilization.
Strengthen the construction of spiritual civilization and promote the development of all work.
1. At the beginning of the year, we registered X Branch of X Property Management Co., Ltd., and successfully bid to take over the property management of X project. Improve the property management system, so that the work of this department can be carried out in an orderly manner and improve our management level.
2. Actively cooperate with real estate companies to carry out various active community cultures and real estate exhibition and promotion activities held at various stages.
3. Hold security drills, create a good external environment, fully highlight the new advantages of property management services, and do a lot of work in brand communication.
Four. working face
In next year's work plan, the property management department will take the first phase of house delivery as an opportunity, focusing on building a characteristic property management brand from the aspects of all staff participating in quality management, comprehensively improving service level, standardizing the front and back links of property management, perfecting personnel supplementary resources, and business planning of property enterprises.
Looking back on this year's work, we have encountered many difficulties. Faced with these difficulties, it also shows that we are not very predictable about emergencies and pay insufficient attention to details when dealing with specific affairs. The work requirements in the coming year and beyond will be higher and more difficult, which puts forward new and higher requirements for our work. We must face up to the reality and admit the difficulties, but we are not afraid of them. We will face up to the difficulties and do a good job. Specifically, it is to achieve "three re-innovations" and "two big improvements" and finally achieve "three aspects of satisfaction". That is, innovate again in concept, work quality and work method; Great improvement in work performance and self-image; Finally, we can satisfy the company leaders, the owners and the employees. In the future work, we will conscientiously sum up experience and lessons, find reasons from ourselves, strengthen the construction of management team and staff team, continuously improve the management level and staff quality, and build the team of property management department into an excellent team with strong comprehensive ability and high management level.
Summary of Property Work 2 Now the year-end work has come to an end, which means it is time to make a simple summary of your own work. This year's work in the property industry is progressing smoothly, and I have learned a lot and understood a lot of truth in my work.
First, work performance
I completed all the tasks assigned by the leaders very seriously, and all the tasks were reported in writing, clearly expressing my completed work. In addition, all the problems reflected by the owners to the property are also being implemented. Most of the problems have been solved this year and have been affirmed by the owners. Some thorny issues are still being followed up, hoping to be solved as soon as possible, so as to eliminate worries for the owners and live a happier life. This year, the whole community is still relatively good in terms of safety. Nevertheless, a lot of efforts have been made in safety, and many safety protection measures have been added according to the owner's ideas and wishes.
Second, personal growth.
In this year's work, I gradually had more communication with the owners and had more understanding of the owners' expectations of the property. Of course, after understanding this, I gradually implemented it, hoping to do my work better in this way. Personally, I am more aware that my ability has a greater impact on this job, so I need to work very hard to complete my work better and get greater growth and change in my work. With the help of leaders and colleagues, I became more and more familiar with the work of property management, got more exercise in dealing with affairs, and also summed up a lot of personal experience. At the same time, I become more skilled in my daily work and can solve problems quickly.
Third, the existing problems
There will still be some delays in dealing with the owners' problems, such as the problems reflected by the owners, and there is no way to follow up in time. There are still some problems with my work arrangement. Sometimes my work will be chaotic, there is no established order, and there is no better work arrangement. Although individuals have made more efforts in front of work, there is still no way to get a better solution due to lack of experience. Therefore, there are still many places that need to be straightened out in my own work, and more efforts are needed in the future.
In the face of the next job, I will work harder to face it, just want to find my real goal in life, focus on changing myself and achieve better myself in my work!
Summary of Property Work 3 In the first half of this year, faced with the severe situation of tight capital, under the leadership of the Finance Department of the Bureau and the leaders of the company, all the staff of the Finance Department closely focused on the annual work objectives of the company and various departments, conscientiously implemented the concept of "value management" in accordance with the requirements of the company's work meeting at the beginning of the year, with refined management as the theme, capital management as the center, and risk management as the main line, unified their thinking, boosted their confidence, enhanced their sense of service, and strived to complete all tasks in stages. The work in the first half of this year is summarized as follows.
First, do a good job in daily financial work.
In the first half of the year, according to the company's unified deployment, complete the annual closing and posting, handle the daily financial accounts, implement the company's financial analysis, monthly financial express, debt settlement report, quarterly report and annual report, report the main indicators such as the monthly report of the finance department to the company's general manager and chief accountant every month, establish an accounting archives room, clean up the accounting files of completed projects directly under the company, and transport them back to the company headquarters for filing management in time. At the end of each month, remind employees of all departments of the company to report the reserve fund, and basically complete the cleaning of the reserve fund.
Second, do a good job in enterprise expense budget management
The Finance Department timely organizes the preparation of the annual expense budget of the company's organs and decomposes it into departments and specific responsible persons, reviews the expense budget of each branch and reports it to the company's leaders for approval, establishes the actual account of the expense budget according to the head count, and timely reports the expense usage to each department and reports it to the company's leaders every quarter. At the end of each quarter, the company headquarters and branches conduct budget analysis, form an analysis report, and control and summarize expenses in charity.
Third, do a good job in the scheduling of company funds.
Further clean up the existing bank accounts and follow up the accounts of the newly established project management department. Establish company-wide bank account ledger, and control the funds in each account in time. Control the use of railway project funds in strict accordance with the company's approval opinions through the monthly railway project fund revenue and expenditure plan and budget, strengthen the inspection and supervision of railway projects and other funds outside the bureau system, and implement the fund plan and the company's financial system.
At the end of each month, make a statistical report on the concentration of funds in this month, and regularly and irregularly check the concentration of funds in subordinate units and external bank accounts. Reasonably arrange the structure of existing funds, improve the comprehensive benefits of existing funds, reduce the occupation of funds in transit, and try to use factoring services such as bank acceptance bills to reduce or delay cash outflows. Take the initiative to contact the superior for loan and deferred payment, which effectively relieves the company's financial pressure and provides a strong financial guarantee for the company to connect with the market.
Four. Revision of financial management system
According to the nature of economic business, improve the economic contract subsidiary ledger, financial transaction subsidiary ledger, project management subsidiary ledger, marketing expenses subsidiary ledger, funds and acceptance bills, deposit subsidiary ledger. Further improve the financial early warning system. Strengthen the collection, analysis and evaluation of financial information such as contract amount, turnover, profit, cash flow and accounts receivable indicators, and issue early warning signals in time for the standard value, historical value, peer value and budget value of financial indicators. Improve the internal control system by improving the financial management manual, and effectively implement it to prevent, find and correct all aspects of deviations and drawbacks. The fourth is to improve the project financial revenue and expenditure approval procedures directly managed by the company.
In the second half of the year, we will strengthen the study and understanding of cross-disciplinary knowledge of financial personnel, especially the professional knowledge of financial personnel's business contracts, so as to better communicate and cooperate in future project financial management and effectively play the role of finance in project management.
Summary of Property Work 4 Under the correct guidance of the company leaders and the efforts of all the staff in our department, the property department takes improving the service quality as the leading idea, and based on changing the service concept, constantly enhances the service awareness, improves the service quality, and strives to complete all the work. The work of the property management department in xx years and X months is summarized as follows:
A, the property department personnel
Mainly responsible for the sanitation and cleaning of apartments A, B, C, office buildings, employees' homes, employees' bathrooms and other areas, dormitory management, accommodation arrangements for employees' families and foreigners, logistics services and supervision of outsourcing units.
Second, the main work situation
(1) safety management
In order to further strengthen safety management, lay a solid foundation for safety, continuously improve the safety quality of employees, and ensure the realization of safety production and life goals, our department has carefully organized and conscientiously implemented the working policy of "safety first, prevention first, comprehensive management" and implemented various tasks, mainly doing the following work:
1) In order to create a harmonious enterprise and create a good living environment, the property management department and representatives of various departments inspected the hygiene of buildings A, B and C, and rewarded the whole and individuals with good dormitory hygiene according to company regulations. Poor hygiene in the dormitory was punished and notified.
2) Strengthen the night safety inspection system. The Property Department and the Security Department implement a 24-hour duty system for leaders. Inspectors of the Property Department and the Security Department patrol each post every day, while administrators patrol and irregularly inspect each dormitory every day, especially the food safety, price, food hygiene and business hours of the infirmary, restaurants and supermarkets, so as to prevent various incidents that undermine the internal stability of the company, such as alcoholism, fighting and trouble, and inspect the dormitory every day.
3) In order to ensure the physical and mental health of employees, the property management department will assign special personnel to disinfect each area once a week.
4) The weather is getting hotter and hotter, and there are many unexpected situations in electrical lines and pipelines. The repairman in our department can handle it in time and be on call, ensuring no accidents and leaving no hidden dangers.
(2) personnel thinking:
1) emphasize the importance of service work and improve the enthusiasm of personnel. In some important positions, the arrangement of older and experienced personnel makes up for the unstable factors of young employees' thoughts. Combined with the actual property work, flexible management methods are used to encourage everyone to be brave in innovation, forge ahead and creatively carry out various services.
2) Strengthen the study of theory and practice, discuss and analyze the weekly work of the department and discuss the rectification measures for the problems that arise, emphasize the importance of service work, and all employees of the department speak freely, discuss and solve the problems encountered in the work, and continuously improve the quality of work.
(3) personnel management:
With the rapid development of the company and the deepening of the standardization of system management, higher requirements are put forward for the management of employee apartments.
1) In order to make all employees take improving the service quality as the leading thought and change the service concept as the basis, constantly enhance the service consciousness and improve the service quality, our department has integrated the internal assessment and reward methods and various systems of the property department in combination with the actual work, and the formulation of these systems has prompted the company's apartment management to follow rules.
2) For serious violations, especially those who are drunk in the dormitory or damage public facilities, the property management department will take tough management, deal with them seriously when they are found, and will never tolerate them.
(4) In order to strengthen the supervision of outsourcing units, our department has successively introduced new measures for the management of outsourcing units:
1) Sign a 20xx-year responsibility letter for the safety of the leased premises with the outsourcing unit, and jointly undertake the safety work with the person in charge of the leased premises.
2) Divide the sanitary areas of the leased site, and the operating site shall be responsible for cleaning, and formulate the detailed regulations for the sanitary areas of each unit.
3) Carefully organize hidden dangers investigation. Before the festival, organize county health supervision, industry and commerce and other units to inspect the food hygiene, price, purchase channels and fire safety of the leased premises. And the hidden dangers and problems identified were effectively rectified before the festival;
(5) Daily work
1) In order to improve and perfect the management of apartment buildings, our department has formulated relevant systems and management regulations. Through the daily inspection of apartment buildings and various areas, we will deal with the problems found in time, report special situations and emergencies in time, and strive to achieve the "two noes" management of overnight maintenance of facilities and no delay in processing results. Through the continuous implementation of the system and regulations, the civilization and sanitary conditions of apartment building residents have been greatly improved.
2) In order to ensure the uncertainty of workers' commuting time, our department understands the laws of workers' commuting by communicating with production units, and arranges personnel to provide workers with places to change work clothes and clean up in time to ensure workers' personal hygiene and timely cleaning.
3) In order to ensure the company's environmental sanitation, all members of our department * * * will clean up the road surface of the square, so as to be sanitary, tidy and leave no dead ends. It took members of our department two days to thoroughly clean the walls, glass and walls of the building, so that there was no dirt and the glass was clean.
4) Responsible for completing the daily cleaning work of the leadership office, and require the cleaner to provide clean and tidy office space for the leadership seriously before the leadership goes to work.
5) For the convenience of employees, our laundry room adheres to the tenet of "charging the lowest price, cleaning the cleanest clothes and providing the best service".
(vi) Operation of the system
In order to improve the effective operation of the system, this department has formulated the undergraduate quality objectives according to the company's quality objectives:
Quality objective of property management department: employee accommodation satisfaction rate ≥ 81%;
Three. 20xx work plan for next month
(a) with a positive working attitude and enthusiastic service spirit, do a good job in the management of apartment buildings, and strictly regulate various rules and regulations.
(2) Continue to strengthen the management of leased premises, and insist on daily inspection of leased premises, especially special inspection of supermarket commodity prices, restaurant hygiene, business hours, etc.
(three) to further improve the quality of waiters, improve the reward and assessment mechanism, stimulate their enthusiasm for learning and work, and fully mobilize the enthusiasm of employees.
(four) to strengthen cost management, enhance the awareness of saving, strict control, take effective measures to strictly control and reduce costs.
Looking back on last month's work, honors and achievements only represent the past. While seeing the achievements, we also clearly see our own gaps and shortcomings. In the second half of the year, we will emancipate our minds, be pragmatic, ensure the company's harmony and stability, carry forward the work style of hard struggle, make great efforts to consolidate achievements, improve deficiencies, carry forward the spirit of unity and cooperation, and complete the overall task in March with a high starting point and high standards.
Summary of property work 5 I have been engaged in property work in xx office building for almost a year. This year, I met many things, which made my property management work full of novelty and challenges. Let me sort out and summarize my personal work this year!
First, strictly control the access of office workers.
This year is the first year when I came to xx office building to engage in property work, and it is also the year when I encountered the novel coronavirus epidemic. Because of the impact of this epidemic, I actively responded to the call of the higher authorities from the beginning of the year, and strictly controlled the entry and exit of all staff in the office building to ensure that our building would not be infected and would not cause irreparable consequences. To tell the truth, this work looks easy, but it is still a bit difficult to operate in practice. There are almost 6000 office workers in this office building. Coupled with some inevitable customer visits, almost 10 thousand people come in and out of the building every day. In addition to the access cards issued by the community, more people in our property need strict control, which is my first challenge this year! Fortunately, I finished well and there was no bad situation.
Second, arrange management and cleaning planning office buildings.
In this year's work, the second thing worth mentioning is the arrangement and management of cleaning. This year is a special year, which requires environmental sanitation to be foolproof. I have arranged three shifts of cleaning work, increased the cleaning staff in the office building, and conducted special daily inspections on their health to ensure that they are not accidentally infected with germs while maintaining the hygiene work of our office building. So far, this work has been done very well and has been affirmed by office staff and visitors.
Third, cooperate to maintain the operation of various equipment in the office building.
In this year's work, the most helpless job can be said to be the elevator maintenance worker in xx Building. Xx this building is an old building, and naturally many equipments in this building tend to be aging, especially the six elevators in this building. Basically, one of them has some minor faults every week, and sometimes it falls down, which completely scares the office staff in the building. In this year's work, I basically look for the elevator after-sales department to repair it every week to ensure that the elevator can still operate normally. But in general, the equipment in this office building may need to be replaced, so the maintenance can only last for a short time. If it is not replaced in the future, unnecessary accidents may still occur.
Summary of Property Work 6 A year has passed in an instant, and I have summarized my work report for xx years, hoping to make some improvements and breakthroughs in the new year and work.
First, the main work performance:
1, to ensure that no safety management accidents occur in the first half of the year.
In the first half of the year, the security department continued to do a good job in the implementation of daily safety management in the community, strengthened the supervision and management of daily safety inspections and inspections in the community, and carried out regular safety inspections to ensure that there were no safety management accidents such as theft, theft and fire fighting in the first half of the year, thus ensuring the normal working and living order in the community.
2. Seasonal and phased work has been effectively implemented.
According to the situation of each stage, the Security Department will make full preparations for seasonal and phased work in advance, issue detailed management plans and schemes for New Year's Day, Spring Festival, Tomb-Sweeping Day, May Day and rainy season, strictly grasp the implementation of specific work, and make seasonal and phased work safe and orderly.
3. Actively follow up the preparations for vehicle charging.
In the first half of the year, the Security Department cooperated with relevant departments to actively follow up the preparation of parking fees, issued a parking management system, formulated a parking fee management plan, and followed up the administrative examination and approval of traffic road business licenses and fees in the community, which has been basically completed.
4, safety management work smoothly.
According to the needs of the company's development, our department began to arrange security personnel to be stationed on March 13, responsible for the security management of the area, and increased or decreased posts according to the site conditions. Now it has increased from 4 people at the beginning to 12 people, ensuring the smooth development of on-site safety management.
5. While doing a good job, try to play the role of "administrator".
While doing a good job in daily safety management, the security department conducts a comprehensive inspection of the public areas and buildings in the community from time to time, records and summarizes all kinds of existing problems, cleans and afforests public facilities, reports them to various departments for rectification, and tracks the rectification situation.
At the same time, the security department actively cooperates with the work of relevant departments, from cargo handling, water supply and gas supply to cooperation with inspection, supervision and temporary work of various departments. While ensuring their own work, the security department actively and fully cooperates and does its best. In fact, the security department has basically assumed the responsibility of an "administrator", and the workload generated by cooperation with various departments other than security management has accounted for a considerable proportion of the overall workload of security.
6. Adjustment and modification of management system.
In order to adapt to the change and development of the management situation, the Security Department has made a lot of adjustments to the existing management system and operation process, so that the system and operation process should be practical and lay the foundation for ensuring the smooth and orderly development of the work.
7. Progress in internal management.
(1) In April, the security department adjusted the 8-hour working system to 12-hour working system, which effectively eased the recruitment pressure, reduced personnel expenses, and solved serious problems such as lack of staff, lack of posts, accumulated holidays, etc., which affected the management of the security department for a long time from the second half of 2005 to March 2006. A single post can save about 650 yuan every month, and the implementation of 12-hour working system can be from April to June. At the same time, in view of the difference between 12-hour working system and 8-hour working system, our department has made appropriate adjustments to some management systems, ensuring the reduction of personnel costs and promoting the stability of the team without lowering the quality and standards of work.
(2) Team stability has been enhanced, and the turnover rate of security personnel has steadily decreased. In the first half of 2006, the Security Department focused on stabilizing the team, actively strengthened communication and guidance with employees, changed employees' mentality and concepts, and improved the management skills of managers, so that the turnover rate decreased steadily, which was nearly 6 percentage points lower than that in the first half of last year.
(3) In the first half of the year, the Security Department adjusted its training ideas, focusing on the overall image, etiquette and service awareness of the team, as well as the application of work initiative, principle and flexibility, which promoted the employees to gradually combine "reason" with "courtesy" and "reason" with "softness" when dealing with post problems, and achieved certain results.
Second, the main shortcomings and problems
The 1, 1 month incident reflects the misunderstanding in the past management of the security department, the weak legal awareness, and the serious lack of combination of principle and flexibility in dealing with problems, which led to the change from initiative to passivity and caused great losses and influences to the company. This is a painful and profound lesson for the security department. After the incident, although the whole situation has been improved through a series of compulsory awareness indoctrination and practical training, some employees still have practical ability.
2. As a safety management department, under the premise of ensuring the primary responsibility of "safety" to be effectively implemented and the overall safety order of the community, the image, etiquette, work and service attitude of the team, as well as the initiative, principle and flexibility in dealing with problems, are the key points to determine the overall image and reputation of a team. After the team was completely stable in the first half of the year, the security department did a lot of work in these areas in May and June, although there was some progress. However, it is still far from the goals and requirements. Employees are not very smooth in actual operation, the foundation is not solid, and the atmosphere created is still not solid. Doing a good job in training and performance appraisal is the key to solve these problems, which is a long-term work of the security department.
3. The practical application effect of intelligent system.
The intelligent system in the first phase is still in a state of complete paralysis, and the intelligent system in the second phase, especially the visual intercom access control system, has not been used truthfully, and the community is still in a state of relying on civil air defense management. This is the problem that the security department needs to cooperate with the project and customer service in the next step.
4. The problem of underground parking engineering has not been effectively solved.
The problems of water seepage, water leakage and drainage in the early stage of the second phase of underground parking lots in various places are still serious. Although it has been repaired and rectified many times, it has not been effectively solved.
Third, the work ideas for the second half of the year
1, put safety management in the first place, understand the security dynamics of the community and its surroundings, and pay special attention to the implementation, inspection and supervision of daily safety management to ensure the safety and order of the community.
2. Establish good communication channels with employees, improve management ability, strengthen communication with employees, master employee dynamics, and take timely measures to promote the further stability of the security team.
3. Actively cooperate with the company's administrative work and implement the performance management system, so that rewards and punishments can be effectively implemented, thus improving the enthusiasm and competitiveness of employees.
4. Strengthen the training of employees, carry out training work in a planned way, and focus on solving employees' image, etiquette, work and service attitude, as well as the initiative and flexibility in dealing with post problems, so as to improve the overall quality of the department and make the security department make a breakthrough as a whole.
5. Fully cooperate with the development needs of the company, strengthen safety management, ensure the orderly development of on-site safety management, and actively establish a safety image, service and management window.
6, the implementation of community access vehicle charges, and gradually improve the community parking lot and vehicle management.
7. Strengthen fire safety management in residential areas to ensure fire safety in residential areas.
8. Follow up the maintenance, rectification and use management of various intelligent systems, and combine "civil air defense" with "technical defense" to ensure that the community is in a safe and orderly state.
9. Give full play to the advantages of departmental personnel and work characteristics, implement all-round supervision of the community, actively cooperate with the work of various departments while doing a good job, and make the function of security posts as "administrators" as much as possible.
In the new year, I will give full play to my advantages, improve my shortcomings and try my best.
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