962 12 1 How long does it take to apply for maintenance?

Shanghai 962 12 1 will charge maintenance fees. After receiving the warranty information, the staff of Shanghai 962 12 1 Call Center will quickly enter the address of the community in the information platform, and the system will immediately display the name of the property company and the contact information of the property manager of the community. After the maintenance information is automatically generated, the staff immediately sends a bill to the property management company.

The hotline was opened on July 23, 2009, and the Shanghai Property Management Affairs Center is responsible for the daily operation. The service scope covers 5 million families and 1.24 million residential quarters in the city, and it accepts the city's housing management policy consultation, property repair and related complaints 24 hours a day.

With this hotline, residents don't need to remember the telephone number of property repair in their own community. 962 12 1 handles all calls in six steps: acceptance, dispatch, disposal, return visit, supervision and statistics, so as to ensure that all parts are located and everything is echoed. 962 12 1 The property service hotline has established two-level call centers at the city and district levels, which together with the housing management office, the property management company and the housing maintenance emergency center are the main bodies to handle citizens' property service needs.

In order to solve the problem that some residential property managers can't move, the hotline platform quantifies the service behavior of property companies through modern statistical analysis methods, and the assessment results are linked to the bidding of property companies, enterprise qualification management, employee qualification management, and evaluation first. In order to solve the problem of the surge in power supply during the "peak period of property repair" such as rainstorm and windy weather, the hotline platform is set with a callback function, and the staff will immediately contact the missed calls.

Since the hotline 962 12 1 was opened, it has received more than 3 million residents' demands, and the maintenance settlement rate, complaint settlement rate and return visit maintenance satisfaction rate have always remained above 95%. The satisfaction rate of return visit maintenance has been above 90%. The residential property, 962 1265438, overhauled the construction team. However, the property said that it would be reported to 962 12 1 for maintenance, and 962 12 1 said that the construction team had been informed. It is unknown where the ultimate responsibility lies, which has led to long-term complaints from residents and the problem has never been solved.

After the reporter's interview, Liu _, deputy general manager of Cao Yang Property, and the staff of the engineering department quickly visited Ms. Xie's house and found that the damaged downspout had been repaired. However, Ms. Xie's balcony tiles were damaged, and the branches and leaves of flowers on the balcony blocked the sewer, causing water seepage on the fifth floor. The two sides are already negotiating a solution. In view of the problem of property service awareness, the Group organized training urgently, and made it clear that the access of 962 12 1 was for the convenience of residents to apply for repair, which could not be a reason for the property to shirk its responsibilities:

[962 12 1 The opening of the maintenance platform is ultimately for residents to apply for maintenance more conveniently, rather than opening a new maintenance channel, saying that the original maintenance method has been dismantled or closed. As grass-roots managers or service personnel, residents' application for repair must be received, or they should help residents call for repair. ]