Responsibilities of Property Management Quality Department

Property management quality department needs to be familiar with property management workflow, regulations and related laws and regulations, and has rich experience in customer service and property engineering, security and cleaning management; The following is the responsibility of the property management quality department that I sorted out for you. You are welcome to learn from and refer to it, which will definitely help you.

Responsibilities of Property Management Quality Department 1

1, fully responsible for the daily customer service management of the project;

2. Establish and improve the rules and regulations, operation procedures and service specifications of property customer service; Supervise and guide the implementation of all the work of customer service department;

3. Assist in handling complaints and group incidents, cooperate with the company to receive important customers and maintain good relations with the company;

4, according to the specific project is responsible for the development of investment promotion, business planning and other related management systems and norms, organize the development of investment promotion plan and time schedule;

5. Be responsible for the negotiation and development of investment customers, reach the lease intention and complete the investment performance indicators;

6. Conduct market demand surveys around the project, regularly enter similar market surveys, analyze the survey data of business formats, and understand the industry trends;

7, customer relationship management, regular maintenance of cooperation with customers;

8, cooperate to complete other things assigned by the leadership.

Responsibilities of Property Management Quality Department 2

1, responsible for the management of the entrance, acceptance and exit of the decoration of shopping malls and shops;

2. Be responsible for the property management of the projects under its jurisdiction, and establish, standardize and improve the operation system for maintaining property management;

3. Formulate the annual property management work plan and project budget scheme, and supervise and inspect the service quality, operation process and operation of daily property;

4, responsible for the overall management of public security, fire protection, customer service, cleaning, water and electricity, maintenance, parking lot, various fees and other aspects of the work;

5. Be responsible for regularly checking the collection of property management service fees and other related expenses to ensure that the collection indicators of management fees are completed on time;

6. Be responsible for the motivation, assessment and training of department employees;

7. Complete other tasks assigned by superiors.

Responsibilities of Property Management Quality Department 3

1, under the guidance of the leaders in charge, fully responsible for the work of the property department;

2. According to the objectives of the departmental work plan, supervise the whole process of property management, keep abreast of the operation, quality management and safety production management of subordinate property projects, and ensure the quality of property services;

3, overall arrangement of major events security work, comprehensively improve the management level;

4. Solve the problems in management in time and constantly improve the management service system;

5. Deal with all kinds of emergencies in the property department in time to ensure the orderly operation of the department;

6, responsible for coordinating the relationship between the property department and relevant units, establish a good communication mechanism;

7. Pay attention to customer needs, respond to relevant demands in time, maintain good relations with customers and continuously improve customer satisfaction;

8. Supervise, train and guide the work of employees in this department, be responsible for the establishment and assessment of performance indicators, and help employees improve their work skills and comprehensive quality;

9. Complete other tasks assigned by superiors.

Responsibilities of Property Management Quality Department 4

1, responsible for the overall property management of the business, and establishing and improving the service standards, processes and systems of property management;

2. Be responsible for the early intervention of the development project property, and coordinate with real estate and marketing to complete the delivery of the store;

3. Assist in the promotion of commercial projects, formulate investment promotion plans, establish a database of high-quality merchants, collect monthly management fees and rents, and assist merchants in entering and leaving the market;

4. Handle the daily complaints of owners and tenants, improve the quality of customer service, and properly handle all kinds of emergencies;

5. Report the project work and business data analysis to the general manager's office every month, as well as the work plan for next month;

6. Complete the project indicators issued by the company;

7. Maintain the relationship between relevant government departments and foreign units.

Responsibilities of Property Management Quality Department 5

1, combined with the company's overall development plan, formulate marketing strategies and plans that are in line with the enterprise.

2. Conduct market research and analysis, study the development of peers and industries, and provide basis for the company's decision-making at any time.

3. Be responsible for the development and maintenance of customers, maintain good cooperative relations for a long time, and provide quality services for customers.

4. Be responsible for establishing good cooperative relations with the media, government agencies and relevant social institutions.

5, complete other work assigned by the leadership.

Responsibilities of Property Management Quality Department 6

1. Responsible for the overall work of the service center of the property department of the company, with good basic knowledge of property management, civil engineering, water, electricity, heating and air conditioning;

2. Have the ability to coordinate and solve the company's engineering problems and improve the skills of maintenance personnel, and establish the corresponding management action process;

3, reasonable arrangement and distribution of engineering personnel to complete the work inside and outside the plan;

4, have the ability to reasonably plan all kinds of engineering costs;

5. Strong execution and planning ability, team spirit and professionalism.

6. Organize employees to provide services such as public order, cleaning, greening maintenance, operation and maintenance of houses, equipment and facilities to Party A according to the property management entrustment contract and relevant property management laws and policies;

7. Guide and inspect the cleaning, sanitation, environmental greening and beautification work of the property department of the company, and establish and improve effective quantitative management operation procedures such as cleaning, greening and maintenance.

Responsibilities of Property Management Quality Department 7

1. Ability to lead, supervise, review, evaluate and modify property management functions and work;

2. Implement government regulations, decrees and property management conventions, and maintain good relations with relevant departments;

3. Formulate the annual property management budget of the project, and coordinate and manage the service quality, operation management process and proper financial operation of the third-party property company;

4. Properly handle emergencies and emergencies;

5. Responsible for coordinating the acceptance of buildings, facilities and equipment and the maintenance of equipment and facilities;

6. Supervise the operation of project assets (such as parking spaces and houses);

7, responsible for coordinating and managing greening, safety and other related work;

8. Responsible for handling complaints from tenants and owners, maintaining environmental sanitation and maintaining public order in the park.

Terms related to the responsibilities of the Property Management Quality Department:

Taken the property management company quality management responsibilities

★ Job responsibilities of property quality manager

★ Responsibilities of each department of the property management company

★ Responsibilities of Property Management Department

★ Responsibilities of property management

★ Job Responsibility Model of Property Management Department

★ Property management responsibilities

★ Responsibilities of Property Department

★ Work Plan of Quality Department of Property Management Company