What are the complaints about the private power failure of the property?

Call 12345 to complain about the property power failure.

12345 is a public service platform set up by local people's governments to handle hotline matters, which not only refers to the telephone hotline, but also includes the mayor's mailbox, Weibo and WeChat. 12345 accepts and receives all the feedback from the people, and then forwards it to relevant departments for investigation and handling. 12345 complained about poor attitude towards property services, unreasonable charges, unauthorized power failure, etc.

1. Who should I complain about the property without permission?

1. The direct administrative department of the property management company is the local real estate administrative department, such as the local housing authority; If you want to complain about the property company, go to the local real estate administrative department;

2. If the complaint fails, the court proceedings can be solved through legal channels, and the lawsuit can usually be won.

3. The property management company has no right to stop the owner's water and electricity; Only when users break the law can the power department cut off power.

2. Does the property have the right to cut off water and electricity?

The owner and the property management company are equal civil subjects, and both parties shall perform their respective obligations in accordance with the contract. If either party breaches the contract, it shall bear corresponding liabilities for breach of contract. If the owner breaches the contract and fails to pay the property fee in time, he shall bear legal responsibility. Property companies have the right to require owners to pay property fees and bear certain liquidated damages.

However, the property management company has no right to take measures to cut off water and electricity, unless the contract between the two parties clearly stipulates that water and electricity are the means for the property management company to collect property management fees, or the owner himself requests the property management company to cut off water and electricity.

Within the property management area, water supply, power supply, gas supply, heating, communication, cable TV and other units shall charge relevant fees to the end users. If the owner signs a contract with the water supply and power supply company and pays the corresponding fees to the water supply and power supply company, the water supply and power supply company shall supply water and power. The property company is not a party to the water supply and power supply contract and has no right to interrupt the water supply and power supply to the owner without authorization.

3. What should I do if the property is forced to power off due to power disputes?

The way to deal with the forced power outage of the property in the dispute over electricity charges is as follows

(a) the owners and the property management company to resolve through consultation

The Regulations on Property Management clearly stipulates the rights and obligations among owners, owners' committees and property management companies. Owners and property management companies can resolve management disputes through consultation on a voluntary and equal basis in accordance with relevant laws and regulations, management statutes and property management contracts.

(2) third-party mediation

This means that the owner and the property management company can submit the dispute to a third person, and the third person will preside over the negotiation between the two parties, so as to urge the two parties to reach a mediation agreement on the basis of voluntariness and equality. General mediation can be divided into three types: civil mediation, administrative mediation and judicial mediation. For example, it can be mediated by the people's mediation Committee where the property company is located.

(three) submitted to the arbitration organ for arbitration

This means that after a dispute between the owner and the property management company, according to the provisions of Article 4 of China's Arbitration Law, in accordance with the arbitration clause in the property management company or the arbitration agreement reached voluntarily after the dispute occurs, the dispute will be submitted to the arbitration institution with management power, that is, the arbitration commission where the property management company is located.

(4) Complaints

When there is a dispute between the owner and the property management company, the owner may complain to the real estate administrative department of the local people's government at or above the county level according to Article 49 of the Property Management Regulations.

(5) institute legal proceedings

If the owner can't solve the dispute through the above four channels, he can submit the dispute to the court or directly file a lawsuit with the local people's court, requesting the court to exercise judicial power to solve the dispute according to law. (6) Change the property management company.

If the above methods can't satisfy the owner, the owner can change the property management company.

Legal basis:

property management regulations

Fifty-second water supply, power supply, gas supply, heating, communications, cable television and other units shall bear the responsibility for the maintenance and conservation of related pipelines and facilities in the property management area according to law.

If the units specified in the preceding paragraph temporarily occupy or dig roads and sites due to maintenance, they shall promptly restore the original state. Fifty-third owners need to decorate the house, it should inform the property management enterprise in advance.

The property management enterprise shall inform the owners of the prohibited acts and matters needing attention in the house decoration.