Basic etiquette of property management personnel

The appearance of property has facilitated many people, so do you really know what the basic etiquette of property managers is? The following is the basic etiquette of property management personnel I compiled for you, hoping to help you!

Basic etiquette of property management personnel

Attention should be paid to the etiquette of property management:

1, pay attention to etiquette and principles, pay attention to courtesy in property management etiquette reception, overcome the idea that service work is inferior, and realize that respecting customers means respecting yourself, so stick to principles and be polite in reception.

2. Pay attention to colleagues and behave appropriately. The objects received by the property management personnel must be treated with enthusiasm, and they can't watch the guests give gifts or judge a book by its cover. You must win the trust of owners or users in your work with high-quality reception service. They come on impulse and return satisfied.

3. Be strict with yourself and be lenient with others. In the reception service of property management, owners or users may put forward some unreasonable or even rude requirements, which should be patiently explained and treated with tolerance.

Specific requirements of etiquette in property management etiquette;

1. Standing posture: What are the basic requirements? Standing like a pine tree? . The essentials of correct standing posture are: the upper body is upright, the head is straight and the eyes are flat, the chest is high and the abdomen is flat, the waist is straight and the shoulders are flat, the arms are naturally drooping, and the legs are close together to stand straight. There are roughly three kinds of standing postures: side posture, front abdomen posture and back posture. Never show arrogance or laziness.

2. Sitting posture: basic requirements? Sit like a clock? . Basic essentials: the upper body is upright, the back of the chair is slightly leaned, the legs are naturally bent, the feet are flat on the ground, and the correct posture of the hands, feet and legs is noticed.

3. Gait: What are the basic requirements? Traveling like the wind? . Basic essentials: the center of gravity of the body should be slightly forward, the head should be straight, the eyes should be straight, the face should be smiling, the arms should swing naturally, the pace should be moderate and even, and the steps should be light and steady.

4. Gestures. When talking with guests, don't use too many gestures, too many movements, and don't dance. Never point with your fingers when giving directions and directions.

5. expression. Smile, smile service is conducive to two-way emotional communication, is conducive to better work, establish? Smile at all the guests in the world? The atmosphere is good.

smile

1, keep your forehead smooth and your eyebrows stretched when you smile, and you can't frown or lift your eyebrows.

2, eyes slightly narrowed, eyes open, look directly at each other.

3. The corners of the mouth are raised and the lips are slightly exposed.