What is express door-to-door service

Without the user's permission, it is almost an unspoken rule to send the courier directly to the pick-up point such as the courier cabinet. Many consumers have a lot of complaints about this, and there are also many opinions in the industry about whether the courier comes to the door.

2022 is still a year of rapid development of the express delivery industry. The express delivery industry has long been separated from the simple receiving and sending service, but has extended a more detailed product structure and richer logistics scenarios to meet the more personalized needs of customers in all aspects of the supply chain.

On the other hand, more than 70% of the recipients are extremely dissatisfied with the courier's behavior of not delivering goods to your door. In addition, the door-to-door delivery has also brought a series of problems-lost delivery, inability to inspect goods in person, damage to fresh goods, exposure of sender information and so on.

According to reports, SF's service commitment of "door-to-door delivery and promise to pay" covers 50 major large and medium-sized cities across the country, including first-tier cities such as Beishangguangshen and Shenzhen, as well as other cities such as Linyi, Langfang and Jiaxing. Since September 5, in these cities, if SF Express fails to obtain the consent of the recipient and deliver the goods to the door according to the standard, the recipient can give feedback to SF Express through the SF Express hotline, online customer service or satisfaction evaluation. After customer service verification, the recipient can get a 5 yuan customer experience guarantee red envelope, which can be used as a deduction of the mailing amount when the official account of SF APP, applet and WeChat places an order again.

However, due to customers' personal preferences and special circumstances, such as: the recipient would rather not come to the door, the appointment has been made, and the customer can't contact for many times, especially because of epidemic control and other factors, it is not included in the scope of compensation.