How to Strengthen Quality Management in Property Management

How to Strengthen Quality Management in Property Management

Property management is actually trace management, so what does trace management include? Below I have prepared an article for you on how to strengthen the quality management of property management. Welcome to reading.

So-called? Trace management? It can be divided into two parts: first, everything is recorded in writing; The second is to leave the management at the scene? Traces? .

Improve various recording forms.

Property service personnel are busy all day. If we don't keep records, we don't know what we have done day after day and year after year. Can the log form help us manage it? Traces? Write it down;

On the other hand, perfecting all kinds of management records and forms is also for the convenience of tracing after the accident, finding out the person responsible for the accident and preventing the recurrence of the same accident, and it is also a self-proof way to avoid responsibility and risk.

Commonly used necessary record forms are as follows:

Acceptance record: acceptance sheet for handover of various facilities and equipment, including key handover list, etc. The problems existing in equipment acceptance are recorded in the corresponding engineering defect table, and confirmed by the construction party and the owner, so that the equipment can be re-accepted after rectification or the responsibility of equipment failure can be investigated.

Operation record: it is divided into two parts: project operation record and equipment operation record. Project operation records include owner's (tenant's) household registration form, owner's (tenant's) electricity consumption record, customer information acceptance record, on-site construction personnel registration form and other records except equipment operation. Equipment operation records include normal or abnormal operation of property facilities and equipment, reading records of various instruments, etc. Such as substation operation records, air conditioning room operation records, central control room on duty operation records, emergency records and processing results.

Inspection records: With the application of more and more automatic intelligent equipment in new projects, many facilities and equipment are in the state of automatic operation and unattended operation, which requires us to strengthen inspection, find fault signs early and solve problems in time. Such as water pump room inspection records, fire equipment inspection records, elevator daily inspection records and so on.

Visitor registration: establish a visitor registration system to effectively manage visitors entering the property management area. All key and important parts should have visitor login records, such as service front desk, power distribution room and central control room.

Work log: each department (each administrator) should establish its own work log to record the main work completed on that day, achievements and existing problems. Record events other than equipment acceptance records, operation records, inspection records and visitor registration in the work log.

Equipment ledger: through the establishment of ledger, the basic management, equipment use, maintenance management, equipment fault management, equipment maintenance management and equipment safety management of each project can be seen at a glance. Through our management, we can approach or achieve the goal of 70-year service life of building supporting facilities.

Improve the on-site identification signs.

Site management is more than cleaning. Some owners say that if the website does not leave management? Traces? It doesn't matter whether there is a property management company, which means that your management is not in place. Let people in this area know at a glance that there are properties under effective management. In fact, it is not difficult to do this, which requires us to improve various identification signs on the spot.

System on the wall: all departments and posts have job responsibilities, and all computer rooms have management systems, which should be made into standard styles and hung in offices and corresponding computer rooms.

Equipment number: number the equipment, make a nameplate and paste it. Such as: 1AL 1-4 lighting distribution box, 1# high area water pump, 3# spray pump, etc. Let users know at a glance.

Water pipe flow direction: what is the main flow direction of domestic water, fire water and air conditioning water? Indicates the direction of water flow.

Operating status identification: The operating and overhauling equipment shall be marked with corresponding operating status identification, such as: ON, OFF, normally ON, normally OFF, automatic, shutdown prohibited, manned, etc.

There are responsible persons for equipment management and health contracting: the responsible persons on the equipment and the health contracting area are posted on the wall (or on the equipment), and the inspection system should be implemented.

Warning line shall be set in the area: yellow and black zebra crossings or obstacles shall be set as warning lines in dangerous areas, and irrelevant personnel shall not enter the warning line. Such as distribution room, high and low voltage distribution cabinets, etc.

Construction personnel entering the site shall wear the construction certificate: all construction personnel entering the site of the management area shall understand the relevant regulations and precautions for construction in this area, sign the construction agreement, issue the construction certificate, and be required to wear the acceptance certificate.

Signs and tips: switches, regulators, etc. Give a signal or hint. Such as the power distribution room, please turn off the lights, etc.

Temporary Maintenance Signs: During the maintenance or repair of facilities and equipment, signs of medium maintenance and medium repair should be set in the eye-catching position of the equipment to remind users to stop using the machine and pay attention to safety.

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