How to write the annual work summary of the property company?

# Work Summary # Introduction When the work reaches a certain stage or comes to an end, it is necessary to go back and carefully analyze the work done by the research institute, affirm the achievements, find out the problems, sum up the experience and lessons, raise awareness, and clarify the direction, so as to further do a good job and express these in words. This is the work summary. I have prepared for you how to write the annual work summary of the property management company, hoping to help you!

How to write the annual work summary of the property company?

The year of * * * is an era in which rapid economic growth and financial crisis coexist, and it is also an extraordinary year for Fukang Garden. From the blocking of pipes in the New Year, complaints from the owners to the improvement of weak links in the management office, it has won unanimous praise from the owners and truly recorded the hard work of all the staff in the management office. The summary is as follows: 1. Due to our unreasonable operation and illegal use by residents, Room 209 of Building 13 of Fukang Garden Community was flooded with sewage during the New Year, and the sewage extended to the shops on the first floor, causing great losses to the owners and businesses. The staff of the management office are very busy, and the owners are full of complaints. With the support of the company and the cooperation of Qi Xin, the staff of the management office, after more than a week's efforts, the matter was finally solved satisfactorily, and the owner also took out cash to comfort the staff in our office.

Secondly, the change of market environment leads to the shortage of order maintainers in our management office, which brings challenges to the security prevention of the community. Due to the shortage of personnel, the locks of both families were pried open. Although nothing valuable was lost, it shows the importance of personnel stability. After the management office reported to the company and adjusted the salary and personnel accordingly, the above problems have not appeared in the community so far, ensuring the stability of public security in the community.

Thirdly, Liangzhu Restaurant occupied the fire escape of the community for three years, which caused the owners to complain to the management office and also brought fire hazards. After many consultations and adjustments by the management office, and taking advantage of the rectification opportunities of law enforcement departments, Liangzhu Restaurant successfully returned the long-occupied fire escape and improved its understanding of fire protection. This move has been well received by the owners, eliminating potential safety hazards.

Fourth, the shortage of personnel, recruitment can not be preferred, some employees are selfish, but their quality is not very good, which has brought some negative effects to the company's reputation. Although it is understandable to communicate with the owner through the management office, it is undeniable that this kind of behavior should be stillborn and impossible. Otherwise it will bring a devastating blow to the company. So our next task is to strengthen the quality training of employees, improve the personal concept of honor and disgrace, and reflect the real value of property managers.

5. The management office actively responded to the company's call, formulated the price list of paid services, and took the lead in implementing it in Fukang Garden. Although a few business leaders held different opinions, they all accepted this fact after communication. It has been running well so far, not to increase the company's income, but to standardize the scope of property management services. Confirmed the respective responsibilities of the owners and property management.

Six, the community was established for eight years, and the underground pipe network is small and easy to block. The management office has been operating in accordance with the operating procedures formulated years ago, which lasted for one year. There is no problem now, and the pipe network is unblocked, which gives the owners of the community a comfortable and hygienic living environment and has won unanimous praise from the company and the owners.

Seven, because of the experience of successfully distributing mangoes in XX years, we skillfully managed and shared mangoes in 10, so that the owners of the community once again enjoyed their own festival-Mango Festival. Seeing that the owners of the community are sharing the mango feast, we deeply feel that only with sincere efforts can we reap a satisfied smile. The unique skill of the art of property management is to see how we summarize it.

Eight, the building roof disrepair, exposing security risks. The staff of the management office climbed up every corridor with heavy welding machines. After a week of hard work, it finally came to a successful conclusion. The damage of the east and west doors of the community, coupled with the unreasonable design at the beginning, made the owners of the community suffer from the scorching sun and rain. The management office is determined to improve the weak links, invest a lot of manpower and material resources and carry out transformation, so that the previous customs clearance has become the present home, which also reflects the essence of our property management company's service.

Nine, the access control system of residential unit building is a cornerstone between the owner and the management office, which has not been effectively solved for many years. The management office communicated with the owners repeatedly, which was recognized by most owners, and agreed that the management office would take the lead in contacting and discussing the access control reform scheme. So far, the project has successfully completed the renovation of two buildings, and it runs well after being put into use. The management office paid a return visit to the owner of the installation, and the answer was: "My children went downstairs at 9 pm and pressed their walkie-talkies. Let's listen to the music from the walkie-talkies at home, which made us laugh."

Due to the influence of social environment, Fukang Garden Management Office 10 laid off staff, from the previous 16 to the present 13, which is a challenge for us. The previous achievements are there, and the service quality cannot be reduced under the pretext of downsizing, so that it will not be recognized by the owners. Maintain the original cleanliness and hygiene standards; The public security situation is better than last year. * * * There were 2 public security incidents, which were put on file 1. Because there is no investment in greening, it can only remain the same. The owner's complaint rate is obviously reduced, and the work of the management office is slightly leisure.

How to write the annual work summary of property management company?

1. Daily reception work Fill in the reception record of the customer service department on duty every day, record the complaints and service items of the owner's calls and visits, coordinate the processing results, and give feedback and call back to the owner in time. The cumulative number has reached thousands.

Second, the information release work

This year, our department issued various written notices to customers about 20 times. A total of 968 notifications were sent by SMS group sender, so that the notifications were timely, detailed, clear and accurate, and at the same time, they actively cooperated with the contents of the notifications to make relevant explanations.

Third, the owner missed the project complaint handling work.

Before 18, 20XX * * issued 86 contact sheets for maintenance of missing projects, and the engineering department of the development company completed 28 maintenance receipts, with a completion rate of 32%. /kloc-After August of 0/8, * * * submitted 40 daily reports of customer complaint information and 204 complaint handling forms. The engineering department of the development company completed 88 maintenance replies, and the owner complained that the maintenance rate was 43%. Our department visited 78 times, the return visit rate was 89%, and the satisfaction rate of engineering maintenance was 70%.

Four, the basement flooding accident treatment work

On August 4th, 20XX, the basement water seepage accident * * * caused property losses to 43 owners. Under the leadership of the company, our customer service department contacted the owner immediately and counted the damaged items for the owner. After that, we actively participated in the negotiations with the owners and distributed replacement items and offset compensation.

Verb (abbreviation of verb) Family service opinion survey

While completing their daily work, employees of our department actively walked into the owners' homes of residential quarters to collect opinions and suggestions from various customers on the property management process, so as to continuously improve the service quality and service level of property management in residential quarters in the new century.

By the end of February 65438+September, 20XX, our department had visited 38 households and issued 38 opinions on property services. According to the survey, the satisfaction rate of community owners to our reception work is 90%, the satisfaction rate of telephone service is 75%, and the satisfaction rate of return visit is 80%.

Six, establish and improve the owner file work

3 12 The owner's file was improved and updated, and the owner's electronic file was constantly supplemented.

Seven, to assist government departments to complete the work.

Assist Sanhe Street Police Station to conduct a general survey of the owners living in the park.

Handled the certificate of social household registration change for the owner of 10.

VIII. Training and learning

Under the personal on-site guidance of Yang Jingli, a property management company, our department conducted systematic training and learning from the basic image of customer service personnel, the basic concept of property management, the communication skills of property management personnel and all aspects of property management, combined with the comprehensive knowledge of relevant laws and regulations.

How to write the annual work summary of the property company?

Over the past year, with the care and help of organizations and leaders at all levels in the real estate sector. Through unremitting efforts, the management team and all the staff of the property management office have achieved the goals set at the beginning of the year. The work of the Property Management Office in XX District is summarized as follows:

I. Operation and management

Perfecting various rules and regulations and establishing internal management mechanism, the management team of the management office always regards improving the level of property services, expanding the scope of services, gradually moving from internal services to external services, and striving for benefits from the market as the only way for future sustainable development. To achieve this goal, quality service is the fundamental foundation. To this end, based on the principle of seeking truth from facts, we have established a series of rules and regulations to meet the needs of market economy development and company development, and strengthened inspection and implementation, so that all work can be carried out steadily in a planned, orderly, well-founded and purposeful manner; At the same time, adhere to the principle of "people-oriented, honest service", improve service attitude, improve service quality, "think what the owner thinks and be anxious about what the owner needs", and all kinds of service personnel earnestly perform their duties, do their duty, serve warmly, treat people politely, be fair and honest, handle the repair reports and complaints of the owner in time, and safeguard the legitimate rights and interests of the owner. In view of the special situation of business households in subsidence areas, a series of service measures have been formulated.

Second, the collection of property management fees.

Describe it according to the actual situation

Third, the specific maintenance work

In the basic construction and maintenance of the residential area, the maintenance class of the management office actively responded to the instructions of the management office leaders and the company, worked hard to complete various tasks, and took the temporary problems seriously. In the following year, the maintenance calls of the management office came one after another every day. However, the comrades in the maintenance class always have a passionate heart. They have not stopped working because of their vacation, nor have they delayed their work progress because of the hot weather. Everyone rushed to the scene at the first time and finished it seriously. No matter whether they go to work or get off work, they have new goals, new tasks and new challenges day and night.

Faced with opportunities and challenges, we have reason to believe that with the support, care and help of the company, through the sincere efforts of all employees, we will be United and forge ahead. With the development of the company, Yuanfeng Property Management Company and all its employees will get greater development, realize the value of the company and its employees, and realize the sustainable development of the company's economy and employees' careers.

How to write the annual work summary of property management company?

20XX years passed quickly, and the operating company overcame many difficulties. Under the complicated and changeable market economy conditions, it has withstood the severe test. Over the past year, the managers of Commercial Operation Management Co., Ltd. have boldly explored and practiced, and strived to build a solid development platform, so that property management has gradually become scientific, standardized, standardized and professional. Looking back on the work of the property management company in the past year, we have paid, gained, sweated and grown. Since the beginning of the year, property management companies have been adhering to the core concept of * * * working together with employees and enterprises, and relying on the active input of all employees, they have carried out various property management work nervously and orderly. Through practical exploration, innovative work ideas, strengthening internal management, strictly grasping high-quality services, improving overall quality, striving to adapt to the development requirements of property management under the new situation, and on the basis of emphasizing "serving by going up one flight of stairs and managing by going up one flight of stairs", through the joint efforts of all staff, all the work tasks in the whole year have been successfully completed. It laid a solid foundation for the subsequent development. The main work and shortcomings of 20XX are summarized as follows:

First, complete the daily work target management

(a) on the premise of doing a good job in the property work of employees, actively cooperate with other departments to conscientiously implement and implement the work requirements and deployment of the development company.

We will continue to implement the performance appraisal system, distinguish the post responsibilities and tasks of all kinds of personnel, and continue to adhere to the purpose of "owner first, service first", so that the requirements of "smiling service and civilized work" are reflected in every employee, which promotes the progress of property service and management. The economic benefits and service quality of property companies are complementary and inseparable. Good service quality can promote the smooth collection of property fees. On the contrary, it is not. Effective quality management is a powerful guarantee to improve service quality.

(2) Housing management is one of the important contents of property management.

In order to do this work well, we have established a sound housing management file, formulated a housing management system, formulated a detailed management plan, and sent people to check it regularly. There is no damage to the decoration of the household house, the appearance is unified, and there is no behavior that damages the structure of the house. The vacancy rate is 95%.

To this end, in terms of decoration management, we have focused on strengthening the following aspects:

1) Drafted the Decoration Work Guidelines for the owner and decoration management, and made clear guidelines for the key parts waterproofing, fire safety, the direction of water and electricity pipelines, and the installation of self-use facilities and equipment of the decoration unit, so that the owner and decoration company can know all the management regulations and requirements in advance and make preparations for the later management work;

2) Strictly examine and approve the decoration application, establish a perfect decoration management file, all decoration applications must submit the information and drawings specified in the decoration manual, and strictly examine the facade and indoor structure in the decoration application, and give examination and approval opinions and suggestions;

3) Establish a sign-in system for decoration inspection, arrange all departments to carry out decoration inspection on decoration units according to regulations, and carry out fire management, illegal decoration and waterproof engineering inspection according to the division of labor, so as to nip the phenomenon of illegal decoration in the bud;

4) Organize regular special inspection and rectification activities for decoration, limit and rectify the phenomena that do not meet the requirements of management regulations, and carry out re-inspection as planned, which has been affirmed by most owners.

5) Since 20XX, according to the needs of work arrangement, the management office has set up a special responsibility system for decoration inspection, which is organized and implemented by the security captain. After relevant training and various preparations, it was successfully implemented and achieved good results.

(3) Management of public facilities and equipment

In order to ensure the normal life of the vast number of merchants in the park, we have formulated a perfect maintenance plan and emergency plan for the management of public facilities and equipment, so that daily inspections are registered and minor repairs are recorded. The maintenance telephone was answered 24 hours a day, and minor repairs 17 times and emergency repairs were completed for 3 times throughout the year, which met the management requirements of facilities and equipment maintenance in place, timely maintenance and normal operation.

(4) Greening management

In order to create a beautiful living environment for the owners, strictly implement the greening management measures, actively cooperate with the supervision, construction and maintenance work of the greening company, timely issue rectification notices and rationalization suggestions for the problems existing in the construction and maintenance process of the greening company, and urge them to rectify. When the greening warning signs are not in place, make simple warning signs and fences, and strengthen the greening protection management, so that the green space is basically free from damage, trampling and public phenomena, and the greening intact rate reaches 98%.

(5) Environmental sanitation management

In terms of environmental sanitation, in view of the gradual improvement of the environment in the park, we organized regular and irregular cleaning, formulated strict cleaning procedures and assessment methods, bagged and fixed-point stacked decoration garbage, centralized transportation management, strengthened the sanitary inspection of the park, and ensured the cleanliness and beauty of the park.

(6) Park safety work

Public security and fire fighting in parks are the top priority of property management. In order to provide a safe and comfortable living environment for the owners, we pay close attention to the public security and fire control management in the park, regularly conduct on-the-job training and assessment for security personnel, formulate strict post execution standards, and adhere to the strict implementation of various working procedures, inspections and post inspection systems. Security personnel are required to check carefully, perform their duties in a civilized manner and serve politely. In the early stage of renovation, the tasks arranged by the company have been basically completed in the case of complicated personnel access and lack of hardware facilities.

1) Continue to implement the construction personnel pass system, and regularly set posts to repel the decoration units, which greatly improved the effectiveness of safety management to a certain extent, and also avoided customer complaints caused by renovation delays, and achieved good results;

2) In order to strengthen the supervision of decoration handling and avoid using elevators to handle decoration materials illegally, the management office has implemented the "decoration handling deposit management system" since 20XX. Since the implementation of the system, the situation that materials stay overnight in public places, the sanitary environment is destroyed during handling, and illegal elevator handling is basically eliminated;

3) Strictly implement the personnel and goods access management system, and the construction personnel shall enter and exit with certificates. Other personnel must cooperate with the inquiry and registration, and the goods brought out of the park can only be released after inspection. Strict implementation of these management systems can ensure the safety of the park;

4) According to the requirements of the fire management system, the security department arranges special personnel to conduct special inspections on fire hydrants and fire extinguishers regularly every month to ensure that the fire fighting equipment is in good condition, and at the same time, the fire extinguishers are inspected in the business shops, and all the business shops have been equipped with fire extinguishers as required;

5) In the early stage, due to various factors, the management of vehicles entering and leaving the parking lot was chaotic. After the property manager presided over the special rectification work and arranged the implementation of related work, all the vehicles in and out had been certified, which greatly improved the safety factor of parking lot management.

Second, the shortcomings and prospects

Although we have made some achievements in the work of 20XX, there are still many places to be improved and strengthened.

First, the overall quality of managers is not high, the sense of service is not strong, and the practical ability needs to be improved;

Second, communication with the owners is not enough, which should be strengthened in the future work.

Third, it is necessary to strengthen the management of equipment and facilities, ensure the safe and normal operation of facilities and equipment, and avoid affecting the normal life of owners and causing owners to be dissatisfied with management services;

Fourth, there are still some problems in safety management, such as unstable mentality and serious lack of work execution, which need to be improved in practical work.

In view of the above problems, in the 20XX years of work, we will learn from experience and lessons, strive to improve the service skills and management level of employees, and do a better job. Comrade Xiaoping once said that "development is the last word", which always urges property companies to look to the future and innovate. Relying on the strong backing of all staff, Commercial Operation Management Co., Ltd. strives to adapt to the increasingly fierce market competition and strive to determine its brand position in the property management industry. 20XX years have passed, and a brand new 20XX year is just around the corner. Looking back, we are full of pride. Looking ahead, we are full of confidence. In the new year, with more pragmatic style, more enterprising mind, more full enthusiasm and high fighting spirit, under the leadership of the operating company and through the joint efforts of all employees of the property management company, the owners will work hard towards the ultimate goal of making the property stronger and bigger!