Arbitrary charges in shops and properties

Property fees can be complained to the price bureau, the housing authority or the consumer association. Property fee refers to the fee that the property manager should pay according to the property service contract when providing property services and accepting property services. It is the owner's obligation to pay the property fee. If the owner is in arrears with the property fee, the property service provider may demand payment or bring a lawsuit, but it cannot demand payment by stopping power supply, water supply, heat supply and gas supply.

First, the property charges complaint department.

1. Complain to the Price Bureau. The previous property fee must be approved by the price bureau. Price Bureau has the right and obligation to supervise property companies.

2. Complain to the Housing Authority that the Housing Authority is the industry management department of the property company and has the obligation to deal with the violations of the property company.

3. complain to the consumer association. Consumer Association is a national social organization that supervises goods and services and protects consumers' legitimate rights and interests. The property company's arbitrary charges are a violation of consumers' rights and interests, and the owners can complain to the Consumers Association.

Which departments can I complain about property fees to?

Two or four kinds of illegal property charges

1, charging at random (expanding the charging range without authorization)

The property management company provides comprehensive services for the community and assists the owners to manage the community. As for the specific service items and charging standards, there are provisions in the property service contract, but there are always some properties that expand the charging scope without authorization in order to increase their income and charge some fees from the owners.

2. Increase the property fee without authorization.

It is common to raise property fees without authorization. The property fee is an agreed matter in the property service contract, and the property can be changed through consultation with the owner. However, it is illegal for the property to unilaterally increase the property fee. However, if the owner acquiesces in the "price increase" behavior of the property, he does not question it and pays it according to the rising property fee.

3. Repeated charges

Things like community cleaning and environmental greening are generally included in property services, which means that our property fees already include cleaning fees and greening fees. However, some property companies still charge owners extra fees for this reason.

4. Deduct the owner's deposit (decoration deposit, etc. ) without justifiable reasons.

legal ground

"Regulations on Property Management" Article 2 Property management as mentioned in these Regulations refers to the activities that the owners select property service enterprises, and the owners and the property service enterprises maintain, conserve and manage the houses, supporting facilities and related sites in accordance with the property service contract, so as to maintain the environmental sanitation and related order in the property management area.